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“Advantage location” 3 of 5 bubbles
Review of Fortune Park JP Celestial

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Fortune Park JP Celestial
Ranked #73 of 649 Hotels in Bengaluru
Certificate of Excellence
Mumbai (Bombay), India
Level Contributor
114 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Advantage location”
3 of 5 bubbles Reviewed 28 September 2012

Being at a central location is certainly a plus point.But as with all "budget" hotels , there is a compromise on the maintenance and service quality.

The 'deluxe' room is spacious and well laid out . The bathroom is sort of cut off from from the room by a small wardrobe area.Thats good in a way.Stained furniture was a big minus . The housekeeping should be more meticulous because an otherwise good room got flawed .

Food is average.Can certainly improve.

Fortune is the budget brand of ITC,a luxury hotel chain . But why lower the standards just because its under a 'budget' brand? I have experienced this sort of identity crisis of "Fortune" across their hotels that i've been to.ITC must step in and improve.

Spa was good.Staff is helpful and courteous.

Room Tip: Urban landscape in most of the rooms i guess.
See more room tips
  • Stayed September 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank traveladict_del
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FPJPC, General Manager at Fortune Park JP Celestial, responded to this review, 1 October 2012
Dear Sir,
Thank you for your valuable feedback. While I'm elated to know that you were happy with the room size,layout and service , I would personally address the issue with the upkeep of the furniture highlighted by you.
Let me assure you that you would find better product on your next visit to the hotel.

Regards
Sanjay Pant
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

459 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (111)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Chennai (Madras), India
2 reviews
3 of 5 bubbles Reviewed 9 September 2012

I stayed in Fortune for 4 days. The rooms were spacious and very clean. But the food was just not upto the mark. This is the 3 rd time I am staying in the last couple of months but nothing has been done to improve the cuisine.

  • Stayed September 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank travellingsoldier_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FPJPC, General Manager at Fortune Park JP Celestial, responded to this review, 11 September 2012
Dear Sir,
Thank you for your valuable feedback. While I'm elated to know that you were happy with the room , I would personally address the issue with the cuisine options highlighted by you.
Let me assure you that you would find better dining options on your next visit to the hotel.

Regards
Sanjay Pant
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
87 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 bubbles Reviewed 8 September 2012

Have stayed in this property few time last year, this time i had a bitter experience. The room which i stayed was not clean. The bathroom was dirty, surprisingly, the bath soap placed was a used one. The towels were dirty. Door stopper mounted on the floor was broken and by mistake i put by foot on it.
Food servied during the breakfast was below average. The parothas were so elastic, i had tough time eating them.
Think twice before paying a 4 start price to stay at this property, which looks in a mess now.

Room Tip: If you end up booking room, check the room before you settle down. Beware
See more room tips
  • Stayed September 2012, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank devverma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FPJPC, General Manager at Fortune Park JP Celestial, responded to this review, 11 September 2012
Dear Mr Verma,
Thank you for your feedback. I regret the inconvenience you've experienced due to the product not meeting your expectations. I would like to assure you that I would personally look into the points highlighted by you and take corrective actions to ensure that you have a changed product to meet your expectations on your next visit.

Regards
Sanjay Pant
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pune, India
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 30 August 2012

Three of us stayed in a club room. The room is very spacious. There is a separate luggage area in the room. Bathroom is also spacious. We liked the hotel for its discreet but efficient service. They allowed us to check out, keep our luggage and then give us free airport drop later in the evening. Kept all their promises. Hotel location is central. Very close to MG road. Will recommend for short stays in Bengaluru.

  • Stayed August 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank airwarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FPJPC, General Manager at Fortune Park JP Celestial, responded to this review, 5 September 2012
Dear Sir,
Greetings from Fortune Park JP Celestial Hotel, Bengaluru!
At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Garden city, Bengaluru.
I am pleased to know that you were satisfied with your experience of our services and facilities.
At Fortune JP Celestial Hotel, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations.
I look forward to meeting you during your next visit to Fortune Celestial Hotel and would be delighted to assist you with any requirements.

Regards
Sanjay Pant
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 23 August 2012

Given my requirement of location around Race Course (for the convenience of business meetings, proximity to relatives' residences and the railway station), Fortune JP Celestial fits the bill very adequately. Internet reservation is a breeze, and the check-in is warm. This is my third visit, and the staff are very friendly (friendly enough to recognise me as a regular, and the front desk personnel upon inquiring about my travel plans, offered a late check-out to suit my train timings.) The room is standard and comfortable. The dining and room service is decent. Minor negative experiences, though not big enough to deter my patronage, are the inhouse travel desk rates for taxi is astronomical, Wifi for one hour is Rs150 (and the time is not calculated as per your usage, but from the time of login), and finally, the valet dropped my remote car key damaging it permanently. For Rs4500 (incl of taxes and breakfast), this seems to be a good option, but if the rooms are priced above Rs5500, I wouldn't recommend this hotel, as the value proposition fades.

  • Stayed January 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Navmani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FPJPC, General Manager at Fortune Park JP Celestial, responded to this review, 30 August 2012
Dear Sir,
Greetings from Fortune Park JP Celestial Hotel, Bengaluru!
At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Garden city, Bengaluru.
I am pleased to know that you were satisfied with your experience of our services and facilities.
At Fortune JP Celestial Hotel, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations.
I look forward to meeting you during your next visit to Fortune Celestial Hotel and would be delighted to assist you with any requirements.

Regards
Sanjay Pant
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai
Level Contributor
34 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 14 August 2012

Enjoyed staying. Right from reservation to checkout, the process was extremely friendly. The room was neat & clean the the service was excellent. The food was also excellent. The central location near the Race Course, makes travelling to various parts of Bangalore convenient. Will surely come back to the same hotel on the next trip.

  • Stayed July 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ketan_san
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FPJPC, General Manager at Fortune Park JP Celestial, responded to this review, 15 August 2012
Dear Ketan Sanghvi,
Greetings from Fortune Park JP Celestial Hotel, Bengaluru!
At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Garden city, Bengaluru.
I am pleased to know that you were satisfied with your experience of our services and facilities.
At Fortune JP Celestial Hotel, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations.
I look forward to meeting you during your next visit to Fortune Celestial Hotel and would be delighted to assist you with any requirements.
regards,
Sanjay Pant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai (Madras), India
Level Contributor
48 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 11 August 2012

Stayed in the hotel for about a week - Its a business hotel, small public areas and a very small ordinary coffee shop... the best thing about the hotel are its rooms.. nice, spacious and clean.. the toilets are old fashioned - i stayed in two rooms with the shower cabinet not working properly in both.. hot water seemed to have a mind of its own - changing from bristling hot to cold by itself!!
Dont eat at the hotel - the problem also is we dint find too many options in the vicinity, but then we dint venture out much

My advice to the hotel - please do something about the food - both the breakfast and dinner buffets were sad considering the foodie place the bangalore is!! cold food, inexperienced waiter, wilted flowers on the table - the whole ambience of the coffee shop was very depressing.

Room Tip: rooms are in general nice..
See more room tips
  • Stayed August 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Betttsss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FPJPC, General Manager at Fortune Park JP Celestial, responded to this review, 14 August 2012
Dear Sir,

At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I regret the experience you have had in the coffee shop which failed to meet your expectations.
May I assure you that I am personally addressing the areas of concern to ensure superior customer delight.

I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you.

Regards
Sanjay Pant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fortune Park JP Celestial

Property: Fortune Park JP Celestial
Address: 5/43 Race Course Road, Bengaluru 560009, India
Region: India > Karnataka > Bengaluru
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #73 of 649 Hotels in Bengaluru
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Fortune Park JP Celestial 3.5*
Number of rooms: 129
Official Description (provided by the hotel):
Luxury 4 Star hotel with modern facilities at the heart of the city next to Race Course Road and within easy access to the central business district. ... more   less 
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