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“Excellent stay with great atttention to detail.. Everytime !”

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ITC Gardenia, Bengaluru
Ranked #20 of 652 Hotels in Bengaluru
Sydney, Australia
Level Contributor
77 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Excellent stay with great atttention to detail.. Everytime !”
Reviewed 24 December 2013

I have been staying here every 2-3 months for 3-4 days and really like it.
Right from the reception to the end to end service, food and also the personalized service is excellent.

I have tried every restaurant and all of them are good. Really love the bar.
Recommend them for a business of leisure stay.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kanishk V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMgmtITCGardenia, General Manager at ITC Gardenia, Bengaluru, responded to this review, 26 December 2013
Dear Guest

Thank you for making ITC Gardenia your second home in Bangalore. We are delighted to know you are pleased with the services offered and we look forward to welcoming you back soon.
Best wishes for the festive season.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,716 reviews from our community

Traveller rating
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1,145
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (422)
Date | Rating
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English first
Gurugram (Gurgaon), India
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 December 2013

I visited ITC Gardenia again last week and was again amazed by the great service thereby proving that the first wonderful experience was no fluke !!! Right from the smiles, to the cleanliness, to the small gestures - all perfect. Keep it up !!!

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rashmidh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMgmtITCGardenia, General Manager at ITC Gardenia, Bengaluru, responded to this review, 26 December 2013
Dear Guest

Thank you for taking the time to review ITC Gardenia on TripAdvisor. We are pleased to know you had such a wonderful experience here and hope that you will choose to stay with us again on your next visit to Bangalore.
Thank you and best wishes for the festive season.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
148 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 23 December 2013

This is a large hotel with a very nice atmosphere, an excellent restaurant for lunch and a very hip room. The room had a balcony with nice views and the layout was roomy and very comfortable. Service was excellent and the buffet lunch of a very high standard. This is a very convenient hotel for business use and I would stay here again Thank you.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank seanmage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMgmtITCGardenia, General Manager at ITC Gardenia, Bengaluru, responded to this review, 26 December 2013
Dear Guest,
Thank you for your valuable feedback. At ITC Gardenia, we are committed to ensuring the best luxury experience for all our guests and we are glad to know you enjoyed your stay with us.
We would be delighted to host you again soon.
Thank you and best wishes for the festive season.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 December 2013

I had tried to book an ITC one room for a friend through the hotel's website in November and upon entering all my credit card details, i got an error stating a system problem. Although the amount was deducted from my credit card, the room reservation was not successful. On contacting the hotel's customer service, i was advised to try again from a different system/using a different card which i did only to get the same error again. After these two unsuccessful attempts, i had to finally book the room by calling their helpdesk (on higher rates as compared to the internet prices). I was told by their customer service executive that they have received several such complaints regarding online booking and that they are working to fix the issue. Not sure why they have not stopped this online service until the issue is fixed. I am yet to receive the refunds for the two failed transactions although i was promised that the same would happen within two weeks of reporting the issue (it has been more than a month now!!). Several mails / calls to the customer care / room reservations have not yielded any positive results. It is very surprising to see such poor online booking / refund facility for this big a hotel. Hope some action is taken in this regard and the refund is done at the earliest.

Stayed December 2013, travelled as a couple
Helpful?
Thank Srini_travel_tales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMgmtITCGardenia, General Manager at ITC Gardenia, Bengaluru, responded to this review, 26 December 2013
Dear Guest,
Thank you for your feedback. I regret the inconvenience reported by you and our team is looking into the matter. We endeavour to resolve this as soon as possible.
Thank you and best wishes for the festive season.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bokaro Steel City, India
Level Contributor
131 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 23 December 2013

Indeed a good place of Green to stay in.....The lobby ,and entrance is so good in a centre of the city in worth a stay.

it was my first stay and would love to stay again and again in this property. I enjoyed the stay.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank agrawalshiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMgmtITCGardenia, General Manager at ITC Gardenia, Bengaluru, responded to this review, 26 December 2013
Dear Guest,

Season’s Greetings.
Thank you for your feedback on TripAdvisor. ITC Gardenia is a LEED Platinum certified hotel and we are committed to merging luxury with sustainability. We are delighted to know you enjoyed your stay and look forward to hosting you again soon.
Thank you and best wishes for the festive season.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurugram (Gurgaon), India
2 reviews
Reviewed 21 December 2013

This Hotel is special because the lobby integrates with seamlessly with nature. I have stayed here numerous times and each time the warmth and graciousness of the staff; cleanliness and personalized service in the rooms and the variety of dishes available for sampling always make my experience at Gardenia wonderful and stress free.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Krishnan1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMgmtITCGardenia, General Manager at ITC Gardenia, Bengaluru, responded to this review, 26 December 2013
Dear Guest

Thank you for your comments. At ITC Gardenia, we are focused on combining luxury with sustainability and our lobby reflects this "green" sensibility with its vertical gardens, natural light and natural cooling. We are delighted to know you enjoyed your time here and it would be our pleasure to welcome you back soon.
Thank you once again and best wishes for the festive season.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Meerut, India
Level Contributor
146 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 11 December 2013

Truly excellent choice in Bangalore, very fast check in , a staff guides you to your room( a very rare thing in Europe and Americas) , warm hospitality , excellent room amenities, good and clean toilets, two times room cleaning. The breakfast and food was good with good choice. The welcome drink and sweets, nice sash / cloth around neck, complementary beer with dinner are few things to mention. I am very happy to stay, as I am ITC Club Member and ITC Shares holder. I strongly recommends to others.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dr N K S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMgmtITCGardenia, Public Relations Manager at ITC Gardenia, Bengaluru, responded to this review, 11 December 2013
Dear Guest

Thank you for your feedback. We are pleased to know you enjoyed our hospitality and would be delighted to host you again on your next trip to Bangalore.

Have a great day.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ITC Gardenia, Bengaluru

Property: ITC Gardenia, Bengaluru
Address: No 1 Residency Road, Bengaluru 560025, India
Region: India > Karnataka > Bengaluru
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Bengaluru
#6 Romantic Hotel in Bengaluru
#10 Business Hotel in Bengaluru
#12 Spa Hotel in Bengaluru
#19 Luxury Hotel in Bengaluru
Price Range (Based on Average Rates): ££
Hotel Class:5 star — ITC Gardenia, Bengaluru 5*
Number of rooms: 292
Official Description (provided by the hotel):
ITC Gardenia is inspired by the beautiful garden city of Bengaluru. The hotel is conceived as a building set in a garden, where interiors and exteriors amalgamate into each other with the realm of architectural aesthetics and landscaping sensibilities. The spaces are organized around a sequence of gardens and landscaped areas. The Lotus pavilion set in the central court echoes the spirit of the historic Sri Rangapattanam. The sloping roof that express different levels, breaks up the building block and places the hotel in context by their reference to the traditional architect Bengaluru. The whole facade is in clay bricks which go hand-in-hand with the garden environment and subtly merging with it. The ethos of ITC Gardenia is ‘Forward to Green, Back to Nature.’ The hotel’s environment friendly practices such as Energy Efficiency, Zero Solid Waste management goes hand in hand with aspects of the hotel that blends well with a green garden ambiance. Each of the exquisitely designed and magnificently appointed 292 rooms and suites, including the Presidential Suite with one indoor pool, blend seamlessly with the garden setting. ... more   less 
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Also Known As:
Itc Gardenia, Bengaluru Hotel Bangalore

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