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“Made to feel very welcome at this hotel”

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ITC Gardenia, Bengaluru
Ranked #22 of 662 Hotels in Bengaluru
Mays Landing, New Jersey
Level Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Made to feel very welcome at this hotel”
Reviewed 1 May 2014

We stayed at this hotel in April, the staff were fantastic! Everyone was warm and friendly , I would like to mention Hema and Shauli in particular who were outstanding staff at the reception, they made us feel welcome from the moment we arrived (we have stayed in many hotels around the world and these two ladies were exceptional in the way they dealt with the hotel guests ) Will definitely stay here again if visiting Bengaluru

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GinaNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zubin S, General Manager at ITC Gardenia, Bengaluru, responded to this review, 2 May 2014
Dear Guest,

Thank you for your appreciative comments. I am delighted to know Hema and Shauli ensured you had an enjoyable stay at ITC Gardenia and I shall certainly pass on your compliments to them. My team and I look forward to welcoming you back to ITC Gardenia very soon.

Warm Regards,
Zubin S Songadwala,
General Manager, ITC Gardenia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,773 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (428)
Date | Rating
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English first
Bengaluru, India
Level Contributor
21 reviews
13 hotel reviews
Reviewed 30 April 2014

Thanks Gardenia for making our wedding anniversary very memorable one. Great room and view and good food. Good service right from the entrance and great people all around the hotel, room view was spectacular and sit out very safe for kids on the higher floor with net all around the sit out.

Room Tip: Higher floors good and safe with netted balcony
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shakthis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zubin S, General Manager at ITC Gardenia, Bengaluru, responded to this review, 2 May 2014
Dear Guest,

Thank you for taking the time to review ITC Gardenia and congratulations again on your wedding anniversary. My team and I wish you all the very best. I am delighted to know you enjoyed your stay here and were pleased with the food and service as well. I look forward to welcoming you back to ITC Gardenia soon.

Warm Regards,
Zubin S Songadwala,
General Manager, ITC Gardenia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
4 reviews
3 hotel reviews
Reviewed 28 April 2014

Very well appointed rooms, Beautifully constructed and Bangalore weather always helps. By far the best property in Bangalore that I've stayed in. The staff is courteous and welcoming. Great for any kind of travel - business or leisure.

Room Tip: At stayed at the balcony room with the balcony opening to the pool - great place to relax or work (I...
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AliOvais
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zubin S, General Manager at ITC Gardenia, Bengaluru, responded to this review, 2 May 2014
Dear Guest,

Thank you for sharing your experience with the TripAdvisor community. I am delighted to know you had a comfortable stay and my team and I look forward to hosting you again on your next visit to Bangalore.

Warm Regards,
Zubin S Songadwala,
General Manager, ITC Gardenia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 April 2014 via mobile

It feels awesome to be back in ITC Gardenia & dining in my favorite restaurant at Cubbon pavilion , sumptuous Breakfast , Must try the new signature morning ,thanks again to Rahul & Kartik for welcoming me back in this Heaven . Vijay & laxman from Highland Nectar bar they just know how to delight me special thanks to them as well .

Stayed April 2014
Helpful?
Thank Viv1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zubin S, General Manager at ITC Gardenia, Bengaluru, responded to this review, 26 April 2014
Dear Guest,

Thank you for your positive comments on TripAdvisor. I am delighted to know you enjoyed dining at Cubbon Pavilion and I shall certainly pass on your compliments to the entire team. At ITC Gardenia, we strive to create a truly personalised experience for all our guests and I am glad to know you were happy with your stay here. We look forward to welcoming you back during your next visit to the city.

Warm Regards,
Zubin S Songadwala, General Manager, ITC Gardenia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
44 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 24 April 2014

Recently spent weekend at Gardenia. Working weekend so can't really comment about location, although it is close to main cricket stadium for those looking to stay close by.

From the first minute arriving at the hotel I was warmly greeted and escorted to my room without delay. Beautifully appointed room with sitting area, large bedroom and bathroom Iincluding TV in wall while sitting in bath !! Nice touch. Also own balcony that was large enough to include a table and chase lounge.

Restaurant was fast and accomodating. Room service was also very quick and excellent food. Beautiful pool area on roof top. Lotus bar lounge area outside just beyond lobby was very nice.

My only feedback was the number of mosquitos in the club lounge. Held several meetings there and was under continual attack the whole time. Other than that a nice location.

Be aware that distance from airport to city is far (plan 45 minutes to 1 hour),. Therefore basic airport transport was quite expensive for India standards (approx $60 each way).

Will definetely stay again.

Room Tip: High floor to get views.
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JAWSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zubin S, General Manager at ITC Gardenia, Bengaluru, responded to this review, 26 April 2014
Dear Guest,

Thank you for taking the time to review ITC Gardenia. I am delighted to know you were pleased with your room and enjoyed the food and service at our restaurants. I sincerely regret the inconvenience reported by you while at the club lounge. I assure you this has my personal attention and shall be resolved on an urgent basis. My team and I look forward to welcoming you back to ITC Gardenia, the next time you are in Bangalore.

Warm Regards,
Zubin S Songadwala, General Manager, ITC Gardenia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
75 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 24 April 2014

I can't fault this property. As a frequent visitor to Bangalore this is hotel is probably top 5. The layout is very open and modern. The staff are very helpful anf engaged and the rooms are perfectly comfortable. As with all the ITCs I have stayed at, the western food in not up to standard (stale croissants, dubious breakfast meat) but it's India and their local offerings are very good.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zubin S, General Manager at ITC Gardenia, Bengaluru, responded to this review, 26 April 2014
Dear Guest,

Thank you for your feedback. I sincerely regret the inconvenience reported by you during breakfast. I assure you this has my personal attention and shall be resolved immediately. I'm pleased to know you were happy with your room and the layout of the hotel. I look forward to welcoming you back again soon.

Warm Regards,
Zubin S Songadwala, General Manager, ITC Gardenia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 April 2014

Very comfortable hotel, with the rooms being a good size, but not over large, with all the facilities you would expect including separate shower, bedside control of lighting, phone, etc, There are 2 main bars, the Lotus Pavilion is an intimate bar in the courtyard and the Highland Nectar being the noisier/busier bar, especially during the "Happy Hour" of 6pm to 7:45pm with free drinks and nibbles. Definitely worth visiting.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zubin S, General Manager at ITC Gardenia, Bengaluru, responded to this review, 26 April 2014
Dear Guest,

Thank you for sharing your experience at ITC Gardenia with the TripAdvisor community. I am pleased to know you had a comfortable stay and enjoyed the Luxury Hours at Highland Nectar.
Thank you also for recommending our hotel to other travellers, comments such as yours certainly motivate us to continue providing the finest luxury experience for all our guests.

Warm Regards,
Zubin S Songadwala, General Manager, ITC Gardenia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ITC Gardenia, Bengaluru

Property: ITC Gardenia, Bengaluru
Address: Residency Road, Bengaluru 560025, India
Region: India > Karnataka > Bangalore District > Bengaluru
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Bengaluru
#6 Romantic Hotel in Bengaluru
#10 Business Hotel in Bengaluru
#13 Spa Hotel in Bengaluru
#21 Luxury Hotel in Bengaluru
Price Range (Based on Average Rates): ££
Hotel Class:5 star — ITC Gardenia, Bengaluru 5*
Number of rooms: 292
Official Description (provided by the hotel):
ITC Gardenia is inspired by the beautiful garden city of Bengaluru. The hotel is conceived as a building set in a garden, where interiors and exteriors amalgamate into each other with the realm of architectural aesthetics and landscaping sensibilities. The spaces are organized around a sequence of gardens and landscaped areas. The Lotus pavilion set in the central court echoes the spirit of the historic Sri Rangapattanam. The sloping roof that express different levels, breaks up the building block and places the hotel in context by their reference to the traditional architect Bengaluru. The whole facade is in clay bricks which go hand-in-hand with the garden environment and subtly merging with it. The ethos of ITC Gardenia is ‘Forward to Green, Back to Nature.’ The hotel’s environment friendly practices such as Energy Efficiency, Zero Solid Waste management goes hand in hand with aspects of the hotel that blends well with a green garden ambiance. Each of the exquisitely designed and magnificently appointed 292 rooms and suites, including the Presidential Suite with one indoor pool, blend seamlessly with the garden setting. ... more   less 
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Also Known As:
Itc Gardenia, Bengaluru Hotel Bangalore

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