We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Foodie Experiences”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
ITC Gardenia, Bengaluru
Ranked #22 of 662 Hotels in Bengaluru
New Delhi, India
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Foodie Experiences”
Reviewed 23 August 2014

Normally when you walk into a Coffee Shop, you expect the regular run of the mill experience. The experience of the food was pretty sad - not deserving the reputation of a ITC Hotel.

The saving grace was the people - I was looking for a way to get to a place on the other side of town and couldn't get in touch with my son to pick me up. Thankfully Mr.Vivek Gupta, you Front Office Manager seemed to sense my distress and he actually made sure that I found my way to Kormangala and also managed to get in touch with my son and told him to catch me at a place called Forum Mall in Kormangala.That's going out out of the way!!! He actually made up for the bad food quality!!!

Room Tip: Haven't stayed at the Hotel
See more room tips
  • Stayed May 2014, travelled solo
    • Value
    • Service
Helpful?
1 Thank RedMan47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zubin S, General Manager at ITC Gardenia, Bengaluru, responded to this review, 29 August 2014
Dear Guest,

Thank you for your feedback. I sincerely regret the inconvenience reported by you while dining at Cubbon Pavilion and I assure you this has my personal attention. At ITC Gardenia, we are committed to providing the finest luxury experience and I am glad to know Vivek was able to assist you. We hope you will give us the opportunity to reinstate our crediblity and we look forward to welcoming you back soon.

Warm Regards,
Zubin S Songadwala,
General Manager, ITC Gardenia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,773 reviews from our community

Traveller rating
    1,288
    358
    59
    28
    40
See reviews for
235
118
95
1,179
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (428)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Ahmedabad, India
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 August 2014 via mobile

From the point of checking in till the point of checking out i.e. 3 nights stay, we felt the entire hospitality human. Each of the person doing human living. We felt like we are a family. I'm just awestruck. In the end I will say we are deeply grateful for everything they did for us. We will love to be back.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dimple767
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zubin S, General Manager at ITC Gardenia, Bengaluru, responded to this review, 29 August 2014
Dear Guest,

Thank you for your feedback. I am glad to know you enjoyed your time here and that my team could anticipate your needs and ensure a comfortable stay. We look forward to welcoming you back to ITC Gardenia soon.

Warm Regards,
Zubin S Songadwala,
General Manager, ITC Gardenia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
chennai
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 17 August 2014 via mobile

We stayed at the gardenia for the Independence weekend (14-17). On arrival we were warmly recd and were upgraded to a Suite . The Room was spacious and cheerful . The hotel is brilliantly located and you can just hop skip and jump to any popular destination . The staff is very very courteous . A special thanks to the Stella who really looked after us . The breakfast was good but some improvements can be made here . But overall we had a wonderful time . We attended the flag hoisting ceremony too and it was conduced in the most solemn and patriotic manner . Full marks to this Green wonder .

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hemantm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zubin S, General Manager at ITC Gardenia, Bengaluru, responded to this review, 23 August 2014
Dear Guest,

Thank you for your feedback. I am delighted to know you enjoyed staying with us over the Independence Day weekend and found the room and other amenities to be to your satisfaction. Thank you also for appreciating Stella's efforts; I shall certainly convey your compliments to her. I have made note of your suggestions regarding breakfast and I assure you my team shall be sensitized towards the same. We thank you for joining us for the flag hoisting ceremony held at the hotel and look forward to hosting you again in the future.

Warm Regards,
Zubin S Songadwala,
General Manager, ITC Gardenia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delhi
Level Contributor
80 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 17 August 2014 via mobile

Located right in the heart of the city. Very good rooms and a fantastic open air restaurant - lotus pavilion. Good is also good, esp the panini. Breakfast spread is pretty nice as well. Excellent place if u r in Bangalore for work. Staff is also very helpful.

Stayed August 2014, travelled on business
Helpful?
1 Thank MayankKhanduja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zubin S, General Manager at ITC Gardenia, Bengaluru, responded to this review, 18 August 2014
Dear Guest,

Thank you for taking the time to review ITC Gardenia. I am delighted to know that our hotel was ideally suited for your business needs. I am also glad to know you enjoyed dining at the Lotus Pavilion during your stay with us. My team and I look forward to welcoming you back soon.

Warm Regards,
Zubin S Songadwala,
General Manager, ITC Gardenia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ahmedabad, India
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 14 August 2014

Checked in today and found that all plugs in room were out of order and it got repaired at 10 pm with guys working in room. When i asked for extra blanket i was informed that hotel is out of duets and then Mr Vivek manager in hotel said that they need to check how many persons are there in room ... This is what indian itc is that in midnight instead of checking their records for number of person booked they have to come to room to check

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Ajay J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zubin S, General Manager at ITC Gardenia, Bengaluru, responded to this review, 18 August 2014
Dear Guest,

Thank you for taking the time and effort to provide such detailed feedback in your review as well as in person. This has my personal attention and I sincerely regret the inconvenience reported by you.
At ITC Gardenia, we are committed to providing the finest luxury experience and I assure you that the experience you have shared is not representative of our service standards. I have personally ensured that this matter is highlighted to my team and necessary interventions have been made to ensure such instances do not recur.
I hope you will give us an opportunity to reinstate our credibility and my team and I would be delighted to welcome you back to ITC Gardenia.

With warm regards,
Zubin S Songadwala,
General Manager, ITC Gardenia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
70 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 14 August 2014 via mobile

I have been a great fan of ITC gardenia, however not anymore.

This time I stayed for 4 nights and felt terrible due to following reasons:
1. Bad TV remote control unit, they changed it twice on my request and still it didn't work.
2. TV that is not properly horizontally aligned, it's tilting on the left.
3. A wrong time clock on the room control unit and in the gym as well. I reported twice, still no solution.

To be fair, I got a letter from the guest relations officers and spoke to her on phone but with no good results for me. I got bad value while I paid full amount.

Not coming back here.

Stayed August 2014, travelled on business
Helpful?
4 Thank RV70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zubin S, General Manager at ITC Gardenia, Bengaluru, responded to this review, 18 August 2014
Dear Guest,

Thank you for your support and loyal patronage of ITC Gardenia. I have made note of your feedback and I assure you the shortcomings in service pointed out by you have my personal attention.
At ITC Gardenia, we are committed to paying the utmost attention to detail and I thank you also, for taking the time and effort to highlight your concerns to our Guest Relations Manager. I sincerely regret the inconvenience reported by you and the fact that it was not resolved during your stay. This is certainly not reflective of our service standards. The team has been sensitised to ensure that such instances do not recur. We hope you will give us the opportunity to reinstate our credibility. It would be our pleasure to welcome you back to ITC Gardenia in the future.

With warm regards,
Zubin S Songadwala,
General Manager, ITC Gardenia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, Dubai, United Arab Emirates
Level Contributor
79 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 14 August 2014

We stayed at this hotel with family 2 kids and we chose room with balcony and we were upgraded to the higher category itc one that is suite , the hotel the service very excellent the spa is very excellent all the staff very concerned for the guest the swimming pool also very good on the breakfast spread also very huge with all international variety . The breakfast sitting are also very refreshing overall the location is very near and IRS in city center very close to M.G road and Commercial street for shopping also transportation very easy to get . Would love to stay back again in thus hotel

Room Tip: Choose suite rooms
See more room tips
  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Pravin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zubin S, General Manager at ITC Gardenia, Bengaluru, responded to this review, 18 August 2014
Dear Guest,

Thank you for taking the time to share your review on TripAdvisor. I am delighted to know the hotel was ideally suited for your family's needs and that my team was able to ensure a pleasant stay. At ITC Gardenia we pride ourselves on offering the finest Indian as well as international cuisine and I am glad to know you enjoyed our breakfast selection as well.
My team and I look forward to welcoming you back again soon.

Warm Regards,
Zubin S Songadwala,
General Manager, ITC Gardenia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Bengaluru hotels
ITC Windsor, Bengaluru
#19 of 662 in Bengaluru
1,331 reviews
Richmond Town
JW Marriott Hotel Bengaluru
JW Marriott Hotel Bengaluru
#11 of 662 in Bengaluru
954 reviews
Richmond Town
The Ritz-Carlton, Bangalore
Show Prices
Show Prices
Show Prices
Ulsoor
The Oberoi, Bengaluru
The Oberoi, Bengaluru
#1 of 662 in Bengaluru
1,879 reviews
The Taj West End
#14 of 662 in Bengaluru
1,503 reviews
Vasanth Nagar
Shangri-La Hotel Bengaluru
Shangri-La Hotel Bengaluru
#18 of 662 in Bengaluru
609 reviews
Show Prices
Show Prices
Show Prices

Been to ITC Gardenia, Bengaluru? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about ITC Gardenia, Bengaluru

Property: ITC Gardenia, Bengaluru
Address: Residency Road, Bengaluru 560025, India
Region: India > Karnataka > Bangalore District > Bengaluru
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Bengaluru
#6 Romantic Hotel in Bengaluru
#10 Business Hotel in Bengaluru
#13 Spa Hotel in Bengaluru
#21 Luxury Hotel in Bengaluru
Price Range (Based on Average Rates): ££
Hotel Class:5 star — ITC Gardenia, Bengaluru 5*
Number of rooms: 292
Official Description (provided by the hotel):
ITC Gardenia is inspired by the beautiful garden city of Bengaluru. The hotel is conceived as a building set in a garden, where interiors and exteriors amalgamate into each other with the realm of architectural aesthetics and landscaping sensibilities. The spaces are organized around a sequence of gardens and landscaped areas. The Lotus pavilion set in the central court echoes the spirit of the historic Sri Rangapattanam. The sloping roof that express different levels, breaks up the building block and places the hotel in context by their reference to the traditional architect Bengaluru. The whole facade is in clay bricks which go hand-in-hand with the garden environment and subtly merging with it. The ethos of ITC Gardenia is ‘Forward to Green, Back to Nature.’ The hotel’s environment friendly practices such as Energy Efficiency, Zero Solid Waste management goes hand in hand with aspects of the hotel that blends well with a green garden ambiance. Each of the exquisitely designed and magnificently appointed 292 rooms and suites, including the Presidential Suite with one indoor pool, blend seamlessly with the garden setting. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Ebookers, Hotels.com, TripOnline SA, Agoda, Booking.com, Priceline, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your ITC Gardenia, Bengaluru reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Itc Gardenia, Bengaluru Hotel Bangalore

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing