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“Lovely place and great staff”

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juSTa Off MG Road, Bangalore
Ranked #61 of 730 Hotels in Bengaluru
Certificate of Excellence
Reviewed 6 August 2013

The hotel is lovely. New, modern, and very clean. We arrived late to discover we had been upgraded to a lovely suite! The rooms are clean, spacious, and quiet. The restaurant is good both for dinner and breakfast. The staff are amazingly helpful and nice. Thanks again to Mr. Melvin for helping us out, you were a lifesaver!

  • Stayed: July 2013, travelled as a couple
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2  Thank Kaya S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
juSTaTheResidence, General Manager at juSTa Off MG Road, Bangalore, responded to this reviewResponded 14 December 2013

Dear Guest,

My team joins me in thanking you for your gracious comments. We are extremely happy to note that we were able to live up to your expectation on all the parameters.

It is our intention to provide highest quality of service to every guest who stays at juSTa and make their stay a memorable one. We once again thank you for encouraging us to go extra mile to serve every guest. Your appreciation is our achievement.

We earnestly look forward to host you as our esteemed guest in the near future.

Yours Sincerely,

Thimmaiah
Head of Operations
jüSTa Hotels & Resorts
manager.blr@justahotels.com

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247 - 253 of 350 reviews

Reviewed 6 August 2013

Very friendly helpful staff in an easy to explore spot. When we needed anything the staff did everything they could to help us including giving us a room to sleep in when we arrived at 5am while our own room was being vacated and cleaned. they also ran out and got my wife medicine and coconut milk at no cost when she felt sick. Near the hotel are a couple of really nice restaurants, including a top quality Thai place. Its also within a short walk of MG road and a very convenient location, quiet yet close to everything (although the hotel itself is hard for taxi's to find). Rooms were nice, comfy and clean. Its not a four or five star hotel but a really good mid range one

  • Stayed: August 2013, travelled as a couple
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1  Thank KevinOSull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
juSTaTheResidence, General Manager at juSTa Off MG Road, Bangalore, responded to this reviewResponded 14 December 2013

Dear Guest,

My team and I thank you so much for taking out your precious time to share your

thoughts about our hotel and staff members. We are glad to note that you have had an excellent stay.

We as a team are focused on providing highest quality of service to every guest and take responsibility for the guests comfort. Our staff members are happy to read your appreciation and look forward for more opportunities to be of service to you.

We greatly appreciate your recommendation and look forward for the delight of

welcoming back in the near future.

Yours Sincerely,

Thimmaiah
Head of Operations
jüSTa Hotels & Resorts
manager.blr@justahotels.com

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Reviewed 23 July 2013

I stayed with my wife here it was good not expansive service was good. To reach MG road it takes around 15 mins. staff quality was good. Parking is a bit problem and the approach road is very small to find out first time it was not easy.

  • Stayed: May 2013, travelled as a couple
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1  Thank Arunkarur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
juSTaTheResidence, General Manager at juSTa Off MG Road, Bangalore, responded to this reviewResponded 14 December 2013

Dear Guest,

We truly appreciate and thank you for sparing your time to share your thoughts about our hotel and services through Tripadvisor. It is indeed a pleasure to note that you felt the location to be convenient and safe. We are also glad that you liked the rooms and service extended by our team.

On behalf our team, we yet again thank you for your valuable feedback and look forward to welcome you back in the near future.

Yours Sincerely,

Thimmaiah
Head of Operations
jüSTa Hotels & Resorts
manager.blr@justahotels.com

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Reviewed 7 June 2013

Our stay was nice. We enjoyed the serene place, clean and spacious room and good breakfast. The staff were helpful, attentive and polite. The service was very good. Wish more hotels were like this one!

  • Stayed: March 2013, travelled as a couple
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2  Thank HarryS178
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
juSTaTheResidence, General Manager at juSTa Off MG Road, Bangalore, responded to this reviewResponded 14 December 2013

Dear Guest,

We are extremely glad to have had the opportunity to serve you during your first visit to Bangalore. It is indeed a pleasure to note that you liked our hotel, cleanliness, breakfast and service provided by our team.

It is an honor to note that you felt juSTa to be a nice place. Thank you so much for your kind words and recommendation. On behalf of the team at juSTa, we look forward to serve you again as our esteemed guest.

Yours Sincerely,

Thimmaiah
Head of Operations
jüSTa Hotels & Resorts
manager.blr@justahotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2013

We originally booked Justa on MG road but when we arrived they had electrical problems and shifted us to this hotel. This hotel is well below the one on MG road. They need new appliances very old iron and board, the AC was so loud we could not sleep at night. The room had many mosquitoes in in despite have repellents plugged in. The room was however very spacious as we were in the deluxe suite great for families. The shower didn't have a door so that the floor would get wet. Though the water pressure was very good. The location also is really in a quiet street with nothing near by, the rickshaw drivers don't know where it its so we had to drop off near the mall and walk to the hotel. We had the 1/2 city tour arranged from the the hotel but the driver did not want to drive to all the sights, upon booking reception had told us that he would drive us to any sight we requested, but he didn't want to go far and we only got to see 3 out of the 6 sights, this was the hotel car.The only good thing was Yashoraj who was at reception, he was very polite and helpful. He went out of his way to help us book our day trip to Tirupati and arranged a car to drop us off at the bus. He always answered our questions and gave us tips. Overall this hotel needs improvements and there MG branch is better more to western standards.

Room Tip: The deluxe suite is very spacious and is great for families which includes a kitchen.
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  • Stayed: May 2013, travelled with family
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2  Thank Dimple958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
juSTaTheResidence, General Manager at juSTa Off MG Road, Bangalore, responded to this reviewResponded 6 June 2013

Dear Guest,

We truly thank you for sparing time to write your feedback in tripadvisor. Yesuraj was happy to note that his efforts were recognized and appreciated. Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our hotel.

We have investigated on the areas of concern highlighted by you. As such we were able to rectify and resolve on those points.
Iron & Ironing Boards - We have noted down this point and will have them replaced with new ones.

Air conditioner - We were facing technical issue which has been resolved and it was rather unfortunate that you had to be at the receiving end of it. Our Personnel at Off M.G. Road have taken up as a process, to check Air conditioner in all the rooms on regular basis and we have arranged for inspection of the same by supervisors on regular basis going forward.

With regards to the Mosquitoes in your room, we discovered that windows of the room were left unknowingly open towards the evening which is the time the mosquitoes enter the room. We yet again apologize for the inconvenience caused. Going forward, we would use more effective solutions for repelling pests and mosquitoes in the rooms. We are also incorporating your feedback in our training to the house-keeping staff to follow an effective and timely process for the upkeep, cleanliness and hygiene of the rooms as a proactive measure.

I would like to take this opportunity to assure you that your feedback is treated with high importance and it is our foremost priority to ensure that every feedback is actioned and looked upon as an opportunity to go the extra mile to ensure a great experience for all our guests.

On behalf of the team at jüSTa, we once again thank you for your feedback and look forward to having the opportunity to be able to host you again at our hotels in the near future.

Yours Sincerely,

Narayan Rao
Head of Operations
jüSTa Hotels & Resorts
narayan.rao@justahotels.com

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Reviewed 27 May 2013

It was a very special holiday for me as i had my parents and siblings travelling as well. Justa made it even more special for us. We stayed there for three nights. starting from Rakesh, who picked us up from the airport to Stephen, who arranged our stay and made sure it was comfortable in all possibilities to Roma, Shyam and Kartik (front office guys) All of you Rock!! Not to forget the excellent service by the bell boys who are always smiling and with a always ready to help kind of attitude attitude. I can assure one thing that we may stay in star catagory hotels, trust me, even i have stayed in quite a few of them, but failed to get such a personalized attention by the staff. needless to say that the location is excellent, rooms are very clean, love the little balcony that the rooms have AC is perfect, water is always running. But i am really impressed by the food that they serve. Its awesome and very tasty!! Highly recommended for a memorable stay! whenever in B'lore, justa is another home to me! Thank you guys for making it so special!

Room Tip: Rooms with the little balcony is an icing on the cake!
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  • Stayed: May 2013, travelled with family
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2  Thank mchaitali78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
juSTaTheResidence, General Manager at juSTa Off MG Road, Bangalore, responded to this reviewResponded 4 June 2013

Dear Guest,

It was an absolute pleasure having you stay with us during your visit to Bangalore in the month of May.

We are happy to know that our team has exceeded your expectation and made it a memorable stay for you and your family. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel.

We are also grateful for your compliments on our room type, amenities and the food. I have conveyed your compliments to our team for whom it has been a tremendous source of inspiration. Rakesh, Roma, Stephen, Shyam and Karthik were also happy to note that their efforts were so well appreciated.

We greatly appreciate your recommendation and look forward to having more opportunities to be of service to you.

Yours Sincerely,

Narayan Rao
Head of Operations
jüSTa Hotels & Resorts
narayan.rao@justahotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2013

Though it was a difficult task in finding the place as it dosent have any Board or directions on the main road to reach the place but your staff is amazingly good and they really take care of you and make you feel at ease..............Every staff is welcoming you with a smile and will do anything to go out of thier way to make you feel good.............. Doo keep up this good work as THIS IS WHAT MATTERS IN THIS INDUSTRY.......

Room Tip: very very good people to take care of you.
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  • Stayed: May 2013, travelled on business
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1  Thank Vishal B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
juSTaTheResidence, General Manager at juSTa Off MG Road, Bangalore, responded to this reviewResponded 4 June 2013

Dear Guest,

It was a pleasure to have had you stay with us during your visit to Bangalore. Thank you for giving us this opportunity and also for sharing such a fantastic review with the Trip Advisor community.

We are also grateful for recognizing our team members for all their efforts. It is our continuous endeavor to make our guests feel special by providing highest quality of service.

The team at juSTa, Bangalore joins me in thanking you for your gracious comments and we look forward to having more opportunities to be of service to you.

Yours Sincerely,

Narayan Rao
Head of Operations
jüSTa Hotels & Resorts
narayan.rao@justahotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about juSTa Off MG Road, Bangalore

Address: 30/1, 2nd Cross, Ulsoor Road, Bengaluru 560042, India
Region: India > Karnataka > Bangalore District > Bengaluru > Ulsoor
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Romantic Hotel in Bengaluru
#51 Business Hotel in Bengaluru
#51 Best Value Hotel in Bengaluru
Price Range: £33 - £63 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — juSTa Off MG Road, Bangalore 3.5*
Number of rooms: 12
Official Description (provided by the hotel):
This small luxury hotel offers 12 well appointed and large rooms and suites. On site are also available 24 hour room service, front desk, housekeeping, travel services and security for our guests. It is an ideal alternative to the high priced super luxury hotels. ... more   less 
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Also Known As:
Justa The Residence Off Mg Road Hotel Bangalore

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