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“Excellent Hotel in Bangalore”

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Holiday Inn Hotel & Suites Bengaluru Whitefield
Ranked #68 of 652 Hotels in Bengaluru
Certificate of Excellence
Ripon, United Kingdom
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Excellent Hotel in Bangalore”
Reviewed 17 August 2014

This is possibly the best hotel i have stayed in during my two years as an expat in India. The design of the hotel is excellent and very clean. It is typical of a hotel you would expect to find in any major European city. The food in the restaurant is also of high quality. This hotel is worth a stay.

  • Stayed November 2013, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Martin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hemal J, General Manager at Holiday Inn Hotel & Suites Bengaluru Whitefield, responded to this review, 20 August 2014
Dear Martin C,

Many thanks for your lovely feedback of the hotel. We sincerely appreciate this. Alila Bangalore's subtle design elements coupled with minimilastic features makes it give our Guests a surprisingly different experience.

We are glad you had a good time at the hotel with the service in the restaurants and good food.

Me and my team look forward to welcoming you back soon to Alila Bangalore.

Warmest Regards

Hemal Jain
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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525 reviews from our community

Traveller rating
    289
    163
    49
    12
    12
See reviews for
75
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304
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (127)
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English first
New delhi
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 August 2014 via mobile

I stayed here for 2 nights on a work trip. The rooms are maintained well and service is satisfactory. The staff have a smile on their face which is good. Nice location for me as my workplace was in whitefield, otherwise little away fron the main happening area of the city.
A comfortable stay overall

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shweta_Narang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hemal J, General Manager at Holiday Inn Hotel & Suites Bengaluru Whitefield, responded to this review, 16 August 2014
Dear Shweta_Narang,

Many thanks for your feedback. Glad to know that you had a good time at the hotel. We are located only about 5-6kms from most of the corporates in Whitefield and hence our location becomes an added advantage. We are about 12kms from the city centre.

Thanks once again and we look forward to welcoming you back soon.

With Best Regards

Hemal Jain
General Manager
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Hooghly
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 July 2014

Stayed here for a day while in transit to coorg.

I wanted to title this review as "Misogynist Staff" but First the good:
The food was good, albeit small portions and most of the staff were well mannered(more on that later)
Rooms are neat and clean as you'd expect from a star rated property.
A nice overhead rain shower.
Every room has a balcony. Unusually windy so that's nice too.
Also, another plus is The online pictures are fairly accurate

The not so good:
The unusual room/basin layout and lack of locks for bathroom is already explained in an earlier review so I won't repeat. Although the wood partitions are nice.

The bad:
Our view from the balcony was terrible, plus there is no sense of privacy as people from adjoining buildings, apartments, construction sites can easily look at you in the balcony and even the room, so no choice but to keep the curtains drawn despite it being the third floor! I'd advice you to first check the view and then decide on the room as there are some rooms with a better view. Avoid ones facing right from the hotel.

Staff:
For lack of their names I'm forced to review the staff by their dress code. The ones dressed in white were courteous except the behaviour of a particular staff in black (the manager?) If my husband were reviewing this he'd give him a ten but I'd give him a zero based on his odd behaviour at check out. While he behaved hospitably to my husband enquiring about the stay and comfort, he basically behaved like I didn't exist or like my views didn't matter or like I was not a guest there and found this behaviour rather amusing. I dont know whether to blame this on the lack of hospitality training or the misogynist attitude of that young man.

Service: Extremely slow especially the valet(the same man mentioned above offered to get the car, albeit in slow motion) and the billing at check out despite informing them earlier.

Nothing out of the ordinary considering the rates and the reviews. Vivanta is a much better bet. But if you're out of options I'd still recommend it.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TravellersofArian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hemal J, General Manager at Holiday Inn Hotel & Suites Bengaluru Whitefield, responded to this review, 5 August 2014
Dear TravellersofArian,

Thank you for your detailed feedback on the hotel. We are glad you had a good time at the property. Our rooms are designed in a way which gives a lot of sense of space coming with an attached open balcony. We have noted on your good comments about our food and we will re-look at increasing the portion sizes accordingly.

The washbasin layout etc is a complete design element which enhances the look and space of the room with the well designed wooden screens partitioning it, in case required.

Bangalore is witnessing extensive constructions all around which hampers the view from the balconies on one side. However, we could have easily avoided it by giving a room on the other side with proper views. Please accept my sincere apologies for the same. We have briefed our team accordingly on the same.

The staff at the reception and all across have been trained extensively on making sure that the Guests are acknowledged appropriately all the time. However, we have taken this up in our training with the team and are driving it extensively.

I personally would like to apologize on the slow service at check out and the car arriving little late, however the same has again been appropriately addressed.

Rest assured, me and my team are here for delivering the very best standards of service to our Guests so that they all have an experience to cherish.

We sincerely look forward to welcoming you back soon. Do write to me directly on hjain@alilahotels.com, whenever you are planning a visit again.

Warm Regards

Hemal Jain
General Manager
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Santa Clara, California
1 review
Reviewed 30 July 2014

I stayed at Alila almost 3 weeks.
I felt like second home.
Every time i entered or left the hotel, Front desk attendants were greeting me with big smile.
Great help by All Duty Manager, there associates & Staff.
Breakfast at tiffin was great !
Also enjoyed a lot lunch/dinner menu and great hospitality.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank BhaveshBhatkar B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hemal J, General Manager at Holiday Inn Hotel & Suites Bengaluru Whitefield, responded to this review, 2 August 2014
Dear BhaveshBhatkar B,

We are very happy to note that the team was always available to ensure that you had a comfortable time. It was indeed a pleasure to have you as our valued Guest.

Alila Bangalore's unique residential elements with varied design sensibilities makes it give a very home like feel. Your extended family here in Bangalore eagerly looks forward to welcoming you back soon.

Warm Regards

Hemal Jain
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur
2 reviews
Reviewed 26 July 2014

When entering Alila hotel in Bangalore you find yourserlf in a different world. The atmosphere is filled with luxury and peaceful. The setting is open with marvelous views at the back of the hotel. The staff is extremely polite and helpful. There are several dining options available and breakfast served in the Tiffin room is great with a good mixture of European and Indian breakfast options.

  • Stayed July 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank Nadine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hemal J, General Manager at Holiday Inn Hotel & Suites Bengaluru Whitefield, responded to this review, 2 August 2014
Dear Nadine W,

Many thanks for your wonderful feedback about the hotel and services. Our design centric sensibilities with the space, views, artefacts make us truly "surprisingly different". We are glad that the team took care of you so well and thank you for appreciating our breakfast options with a unique blend of hot and cold items.

We look forward to welcoming you back soon to Alila Bangalore Hotel.

Warm Regards

Hemal Jain
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 July 2014

This was my first stay with ALILA , it was an overnight stay with my husband for the occassion of our first anniversary.. i opted for epicurian pkg , It was a great experience for both of us .. the staff is very courteous and had a great sync to keep all the things arranged perfectly to make the spl occassion more special .. A experience worth having

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank ketki22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hemal J, General Manager at Holiday Inn Hotel & Suites Bengaluru Whitefield, responded to this review, 23 July 2014
Dear Ketki22,

Thank you for your lovely feedback. We are very happy that you had a great first anniversary celebration with us. The epicurean package is designed to give our Guests the full range of experience ranging from Spa treatments to Sunday Brunch etc.

We take pride in training our staff and ensuring we all as a team take care of our Guests.

Many thanks again and we look forward to welcoming you back soon.

Warm Regards

Hemal Jain
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leigh, United Kingdom
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 July 2014

This was my 3rd stay in 3 years and it does not disappoint, i love this place.....

The staff are so friendly and welcoming, when my suitcase went missing on the flight in without request from myself they was chasing to expedite a quick delivery.

Special mention to Tina, Robin, Kabita and Ravi who do a great job.

See you next year hopefully

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Keith H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hemal J, General Manager at Holiday Inn Hotel & Suites Bengaluru Whitefield, responded to this review, 14 July 2014
Dear Keith H,

Many thanks for your lovely feedback. Alila Hotels takes great pride in going the extra mile while serving our Guests and assisting them how so ever we can. Our distinct design elements and surprisingly different culture is also reflected in the way we train our hosts.

Thank you again and we look forward to welcoming you back soon.

Warm Regards

Hemal Jain
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Hotel & Suites Bengaluru Whitefield

Property: Holiday Inn Hotel & Suites Bengaluru Whitefield
Address: 100 / 6, Hal - Varthur Main Road | Whitefield, Bengaluru 560066, India (Formerly Alila Bangalore Hotel and Residence)
Phone Number:
Region: India > Karnataka > Bengaluru
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #68 of 652 Hotels in Bengaluru
Price Range (Based on Average Rates): £
Hotel Class:5 star — Holiday Inn Hotel & Suites Bengaluru Whitefield 5*
Number of rooms: 118
Reservation Options:
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