We hosted a post wedding celebration at the hotel. We were promised a executive suite but was given a very normal room and from there the problem started.The celebration was supposed to start at 8 o clock and my dress which was given to the laundry at 6:00 for ironing came to me at 8:05 making me extremely late for my own party and embarrassment for my family.After spending lakhs and lakhs of money my father in law was provided with a very small and shabby changing room for the stay and also the next day he was charged for breakfast. Next day in the morning there was no water to freshen up (till 11:15 am) somehow we managed that as well and also missed a very important meeting and if that was not enough the reception called to vacate the room by 12:00 after stating that there was no water and it was really not possible for two people to finish shower and get ready and pack everything in 45 minutes they spoke rudely and said that maximum they can increase by half an hour. I would suggest that if anybody is planning to go there be prepared to leave the hotel next day without shower and also welcomed with rude behavior from the staff.In short the hotel people does not know how to respect their customer which is a complete shame for the hospiltality business.
- Official Description (provided by the hotel):
- Sterlings Mac Hotel is the 5 Star Deluxe property located in the heart of the CBD and surrounded by top corporates like Thompson Reuters, FICO, Intel, Dell, ISRO, Embassy Golf Links, KGA Golf Course etc. Other closest iconic landmark like M G Road and koramangala is just 3 kms & Indiranagar is just a KM from the hotel. Outer ring road which is the hot favourite place for all the top blue chip companies is just 6 kms away from the hotel.Sterlings Mac Hotel features the splendid Atrium lobby where the architecture comes to life with Indo-Asian concepts of Infinity and Zen garden. The hotel has 144 well-appointed large rooms with complimentary high speed internet access, large work desk, king size bed, 24hrs In-room services, coffee/tea maker, IP enabled Television & telephone, modern luxurious bathrooms that match international standards to make your stay a fulfilling once. Free private parking is provided. The hotel hosts an outdoor pool with sun lounges, umbrellas & open seating area and offers state of the art fitness centre. The rooms are well equipped with facilities and amenities unmatched in the industry. Each room can be distinguished from another by the uniqueness of elements like bedding, lighting, built to suit each individual taste. 20 Char as the name suggests is a 24/7 coffee shop that offers exquisite blend of ethnic and international cuisines with special emphasis given to south Indian cuisine. WAT Bar is a visual treat with a strong touch of ancient historical architecture. The high energy bar with cutting edge design and ultra blue hues with comfortable seating, offers a wide choice of international wines and spirits appealing to individuals with diverse tastes. Ancient architecturally inspired aesthetics of the bar makes it a unique experience. The bar timings are 11:00 hrs - 23:00 hrs. ... more less
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