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“Excellent hotel with caring staff”

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Sheraton Grand Bangalore Hotel at Brigade Gateway
Ranked #6 of 652 Hotels in Bengaluru
Chicago, Illinois
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Excellent hotel with caring staff”
5 of 5 bubbles Reviewed 23 April 2012

We spent 2 nights at Sheraton Bangalore and truly enjoyed the comfort and hospitality. The hotel is new, modern, spacious, with an excellent gym and spa. What impressed us the most is their willingness to help in difficult situations.
Two small drawbacks are the really cold water in the pool and too high prices for the lunch buffet in the main restaurant.

  • Stayed February 2012, travelled as a couple
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Helpful?
Thank SergeySK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this review, 26 April 2012
Dear SergeySK,

Greetings from Sheraton Bangalore at Brigade Gateway!

Thank you for your words of appreciation extended for the facilities and especially the associates. A few core values of the brand are warm and connected. We do stretch our abilities to ensure every guest who visits the hotel feels “at home”. It is important that our guests are treated to a delight be it the room, gym or spa.

We have noted down your concerns and will be sure to manifest them in the Department Head meeting also with the goal to achieve even better satisfaction levels by our guests.

Thank you for giving us the opportunity to serve you and we,The Sheraton Bangalore team wish to serve you again.

Warm Regards,
Martin Wuethrich
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,756 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Stanley, Falkland Islands
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 21 April 2012

I visit Bangalore once or twice a year. I decided to try the new Sheraton next to Iskcon Temple. The location is a bit noisy and may not be convenient for everyone, but it's my new favourite hotel in Bangalore. The spa was good and the staff in the club lounge on the 16th floor were outstanding. The rooms are spacious and the bathrooms are gorgeous. The little things that tend to annoy westerners in India have been reduced to tolerable levels.

Room Tip: "Pool-side" rooms are quieter than "city-view" rooms. All the junior suites are...
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  • Stayed April 2012, travelled solo
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Helpful?
1 Thank M_Carling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this review, 30 April 2012
Dear MCarling,

Greetings from Sheraton Bangalore at Brigade Gateway!

Terming us as your new favorite hotel is indeed a delight to the Sheraton Team!

Sheraton Bangalore Hotel at Brigade Gateway is the first newly built and managed Sheraton in India and just 31kms away from the Airport thus making Airport Transfers, quick and hassle – free.

The Sheraton rooms are crafted to hint spaciousness while not compromising on the opulence, we denote.

I’m glad that our associates were warm and genuine in their service and the Angsana Spa at Sheraton Bangalore Hotel has matched your expectations.

It was great to have you stay with us at the Sheraton Bangalore Hotel and we wish to serve you again.

Warm Regards,
Martin Wuethrich
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Rehovot, Israel
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 19 April 2012

I stayed in Sheraton Bangalore for three days. The hotel is brand new since late 2011, the atmosphere is very relaxed and secured, the rooms are large and clean, and have all the things you need to make your stay comfortable. The hotel's restaurant, Feast, has great lunch and dinners (didn't had a chance to try the breakfast, but I guess it is also good), with great Indian cuisine, Thai cuisine, and more.

  • Stayed April 2012, travelled on business
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Helpful?
Thank IdoFlatow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this review, 20 April 2012
Dear Idoflatow,

Greetings from Sheraton Bangalore at Brigade Gateway.

Whilst our endeavors to serve our guests to a distinct experience, a positive feedback for the same is a true delight to the Sheraton Associates.

Sheraton Bangalore Hotel at Brigade Gateway began its services in May 2011. Sheraton believes in providing our guests, an environment of tranquility, away from the hustle and bustle of the city and busy work schedules. Our rooms perpetuate an ire of spaciousness and opulence thus making our guests enjoy the comfort bestowed.

It’s also great to take note that our Food and Beverage venue, feast is keeping up to its Signature Sheraton standards by introducing new array of dishes and overall culinary quality.

It’s a pleasure to know that our guests our delighted with the experience at the Sheraton Bangalore Hotel at Brigade Gateway and we wish to have you back with us.

Warm Regards,
Martin Wuethrich
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Portland, Oregon
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 April 2012

My last 2 days in Bangalore were spent at the Sheraton at Brigade Gateway. After 14 days of work I couldn't think of a better more relaxing place. The hotel was beautiful. Service and hospitality was great. They have amazng rooms, a fantastic pool and the spa treatments were spot on ( and what a great price ). Staff was all friendly and extremely helpful.

  • Stayed March 2012, travelled on business
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Helpful?
Thank Charles W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this review, 13 April 2012
Dear Charles W,

Greetings from Sheraton Bangalore at Brigade Gateway.

It’s a great level of satisfaction to know that the hotel and the services provided have been in consonance to your desired expectations.

The Sheraton Bangalore introduces the largest entry room size in the city while providing distinct facilities in the likes of Teleadapt technology, Sheraton Sweet Sleeper Bedtmwhich by the way is known to provide the most restful sleep almost like the feel of a spa usage. Our pool provides our guests with a beautiful panoramic view of the ISCKON temple while sipping on your favorite drink from our Pool side Bar.

Our endeavors not only extend in providing value for money, but also to constantly transcend Service standards prevalent in the Hospitality Industry. I’m glad that the Angsana Spa crew has treated you well too.

It’s with great joy that the Sheraton Bangalore Hotel, wishes to serve you again.

Warm Regards,
Martin Wuethrich
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kolkata (Calcutta), India
Level Contributor
76 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 8 April 2012

It was a wonderful stay at this hotel . I have visited with my family and kids and enjoyed the hospitality at its best.The view from the Club lounge on 16th floor is amazing. The room service quality of food and service both are good.

  • Stayed April 2012, travelled with family
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Helpful?
Thank sumitkhetan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this review, 10 April 2012
Dear sumitkhetan,

Greetings from Sheraton Bangalore at Brigade Gateway.

Let me take this opportunity to thank you for your gracious comment on our Product and services as it facilitates a higher level of morale and boost to the Sheraton Associates.
It’s indeed a sense of pride to know that our elite guest, such as yourself, has been treated to the Sheraton Signature experience and has truly enjoyed our Hospitality.

The Club lounge has recently opened, allowing our guests to experience the comfort of space and Luxury while capturing a breath taking view of the lifestyle enclave we are located in and the iconic ISKCON temple.

I’m glad that the Sheraton Associates service is beyond reproach and the Food and Beverage of the Sheraton are in consonance to your expectations.

We thank you for your valuable feedback ad we wish to have you back with us at the Sheraton Bangalore Hotel at Brigade Gateway.

Warm Regards,
Martin Wuethrich
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 April 2012

There are loads of good hotels in bangalore but I would recommend sheraton to everyone coz the people here from the top level to the managerial staff take great interest in sorting out our issues and giving us good service and doing all this with a smile. The property is great and away from the chaos surrounding this city! The mall next door also seemed promising but couldn't get time to see it. The outside area was also very beautifulz. Kudos to the designer\architect

  • Stayed March 2012
    • Value
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Helpful?
1 Thank meg82mum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this review, 2 April 2012
Dear meg82mum,

Your words of appreciation are a sure delight to the Sheraton Bangalore Team.

The Sheraton Bangalore Hotel is conveniently located in a lifestyle enclave comprising the Orion Mall, Brigade Apartments, Columbia Asia Hospital, the World Trade Center and a Galaxy Recreation club. It’s the perfect retreat for our guests from the hustle, bustle and grime, from the City traffic. The Orion Mall is now, functional and set forth for full-fledged operation is a month’s time.

I’m glad that our associates have been genuine in their service to you.
I thank you for your appreciation and we look forward to serving you again at the Sheraton Bangalore Hotel at Brigade Gateway.

Warm Regards,
Martin Wuethrich
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leesburg, Virginia
Level Contributor
498 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 298 helpful votes
5 of 5 bubbles Reviewed 29 March 2012

I have traveled frequently to Delhi, Mumbai and Bangalore and by far the Sheraton is best I have found. I had four nights this week. It was my first stay in the hotel; because it is new it took a while before it was put on my company's approved list. Definitely I will come back.

The hotel and grounds are in excellent condition. The rooms are superb, large, comfortable, and reliable internet service. The location is ok, and besides in Bengaluru there is always traffic jams so leave yourself time. Room service, restaurant, and breakfast buffer were all excellent - though I would have like a chocolate cake on the dessert menu. Spa and health club were great.

What sets this hotel off from every other hotel I have visited in India is that the staff seems to have been trained to react to what the guest wants and not just force a predefined service level. In India's high end hotels I find service normally extremely intrusivie and even cloying, maybe the staff thinks they are helping but it almost like an assault on privacy, space, and peace. The Sheraton has solved that. The staff are omnipresent but they are not in your face constantly. They give you space and peace. I loved it!

The only criticism I have is that my airport pickup - admittedly at 0430 so not anyone's favorite time - drove so aggressively that I was mildly carsick by the time I arrived to the hotel. I asked for moderation, he said yes, but continued his deathwish driving style unchanged.


I happily recommend Sheraton Bangalore.

  • Stayed March 2012, travelled on business
    • Value
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Helpful?
Thank Keith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this review, 2 April 2012
Dear Sutengkai,

It’s truly remarkable and an uber sense of pride instilled, to receive a positive feedback not only from an elite guest of our Hotel, but a Top reviewer for a recognized Internet Portal such as Trip Advisor.

Sheraton Bangalore Hotel at Brigade Gateway introduces our guests to a unique experience which includes our spacious rooms of 39 m2 overseeing the beautiful enclave we are located in.

I’m glad that our Food and Beverage venues were palatable to your taste and it is our constant endeavor to augment the overall standard of culinary quality and freshness to our discerning guests. We will make it possible to add Chocolate cake on the dessert menu by your next visit.
With Sheraton Hotels and Resorts worldwide presence and our constant strive to transcend the Hospitality Standards, we ensure that our guests are treated to our distinct service approach. We believe in providing our guests with their own space as well as treating them to a homely paradigm at the Sheraton.

It gives us joy to know that our Service standards are beyond reproach and our associates were warm and genuine in their service to you. As for the Airport transfer, our sincere apologies for the same and I will personally make sure that our Hotel chauffeurs are instructed to drive in an orderly manner and will make sure that the same grievance is not repeated.

I thank you for your feedback and we, the Sheraton Bangalore Hotel at Brigade Gateway, wish to have you back with us.

Warm Regards,
Martin Wuethrich
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Bangalore Hotel at Brigade Gateway

Property: Sheraton Grand Bangalore Hotel at Brigade Gateway
Address: 26 / 1, Dr. Rajkumar Road | Rajajinagar-Malleswaram, Bengaluru 560055, India
Region: India > Karnataka > Bengaluru
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Bengaluru
#5 Business Hotel in Bengaluru
#6 Luxury Hotel in Bengaluru
#10 Family Hotel in Bengaluru
#16 Romantic Hotel in Bengaluru
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Grand Bangalore Hotel at Brigade Gateway 5*
Number of rooms: 230
Official Description (provided by the hotel):
Sheraton Grand Bangalore Hotel at Brigade Gateway is located in Malleswaram, is well connected to the city attractions in the IT capital of India. The hotel is part of an exclusive integrated lifestyle enclave, which features Columbia Asia hospital, luxury apartments and a school and is connected via sky access to the World Trade Center and Orion Mall - largest shopping mall in the city.Sheraton Grand Bangalore Hotel at Brigade Gateway is positioned as the city's leading corporate hotel with a strong focus on the MICE market due to its large convention facilities. The hotel consists of 230 guest rooms, including 6 restaurants and bars. ... more   less 
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Also Known As:
Sheraton Bangalore At Brigade Gateway Hotel Bangalore

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