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“Warming, Rich and Supported Experience @ Sheraton Bangalore”

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Sheraton Grand Bangalore Hotel at Brigade Gateway
Ranked #4 of 668 Hotels in Bengaluru
Certificate of Excellence
Broadbeach, Australia
1 review
“Warming, Rich and Supported Experience @ Sheraton Bangalore”
Reviewed 14 March 2014

My experience of Sheraton Bangalore was warming, rich and well supported. The staff are so very helpful, warm and present. The Club Lounge Service was outstanding. All the staff, particularly the Team Manager, Aakash Agnihotri, were completely available for our every request. I had a problem with my flight confirmation and ticketing. Aakash, took it into his own hands and completely sorted out the problem for me. Even had a personal airport escort to assist us with the check-in so we didn't endure and stress through the transit process. Absolutely outstanding.

The food was fresh, abundant and most satisfying. There is so much choice at the buffet breakfast and the Club Lounge food is tasty and well presented. I am a fussy eater and the staff were very accommodating with my food requests, without sending out any negative vibes.

The beds are so very comfortable you won't want to leave your room. Housekeeping is perfect and attentive. The rooms are immaculate and large, with plenty of space for me to do my yoga practice and other work activities.

The gym, pool and steam are immaculate and spacious. There was so much attention to detail, hygiene and health.

I highly recommend the Sheraton Bangalore. I stayed here on my way in and out of India and will continue to stay here as I travel to India year after year.

Thanks.

Santina Giardina-Chard

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Santina37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this review, 25 March 2014
Dear Santina37,

Greetings from Sheraton Bangalore Hotel at Brigade Gateway!

Thank you for choosing to stay with us and for sharing your valuable feedback with us here on Tripadvisor. We are glad that you found the service and amenities to be up to your desired expectations.

Sheraton Bangalore Hotel at Brigade Gateway is the first newly built and managed Sheraton in India and is located in the 43 acre self sustained campus called Brigade Gateway which also houses the World Trade Centre, Orion Mall and a beautiful man-made lake. We are glad you found the location of the hotel to be an advantage. Our core values at Sheraton Bangalore are Warm, Connected and Community and it pleases me to know that the associates were able to serve you with warmth and courtesy.

We thank you for your valuable feedback and look forward to the pleasure of serving you again at the Sheraton Bangalore Hotel at Brigade Gateway!

Warm regards,
Saurabh Bakshi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Bengaluru, India
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 March 2014

The room size is big with excellent animities. Ambiance of the Hotel, Restaurant, Lobby is excellent. Staff is well mannered and is courteous. Sumptuous food, great presentation and excellent service in the restaurants.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sanjay_Sinha30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this review, 25 March 2014
Dear Sanjay_Sinha30,

Greetings from Sheraton Bangalore Hotel at Brigade Gateway!

Thank you for choosing to stay with us and for sharing your valuable feedback with us here on Tripadvisor. We are glad that you found the service and amenities to be up to your desired expectations.

Sheraton Bangalore Hotel at Brigade Gateway is the first newly built and managed Sheraton in India and is located in the 43 acre self sustained campus called Brigade Gateway which also houses the World Trade Centre, Orion Mall and a beautiful man-made lake. We are glad you found the location of the hotel to be an advantage. Our core values at Sheraton Bangalore are Warm, Connected and Community and it pleases me to know that the associates were able to serve you with warmth and courtesy.

We thank you for your valuable feedback and look forward to the pleasure of serving you again at the Sheraton Bangalore Hotel at Brigade Gateway!

Warm regards,
Saurabh Bakshi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangalore, India
Level 6 Contributor
489 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 275 helpful votes
Reviewed 10 March 2014

The Sheraton Bangalore opened it's doors to guests about 3 years ago at the prestigious Brigade Gateway complex.
One of the finest hotel chain the world over, Sheraton has a simple and elegant decor.
Nothing is too jazzy or noticeable and that is the beauty of the Hotel. The large lobby has a small cascading waterbody on one side and the reception desk at the other side. The ground floor also houses their lounge bar Durbar as well as the 24 hour coffee shop - Feast.
Other dining options include Bene - Fine dining Italian cuisine and Persian Cafe - Persian cuisine obviously.

I've already reviewed Feast, and the same cafe serves a fine and large breakfast buffet as well comprising south indian, a bit of north indian, international and deli apart from fresh fruits and juices. Live counter for eggs as well.

The check in and check out was smooth and quick, no hassles there. Key cards are required to go up to the guest rooms, which ensures privacy and security of all guests.
The infinity pool is located on the 4th floor and is open to sky and offers views of Iskcon temple.

The rooms are spacious and have all modern amenities as expected. Floor is fully carpeted and neat. Beds are comfortable and most people would be able to sleep well. The view on offer depends which side the windows are facing, but mostly some part of the city is visible.

The bathrooms are not very big, and the most irritating part was no faucet in the loo.
Many of the Sheraton's around the world also have faucets and i don't understand the concept of not having it in the bathroom, how can it possible be a hassle for anyone if the option of toilet paper is provided anyhow.
A couple of water bottles are given complementary, and rest will be chargeable.

The service is as expected from a star hotel, though we had a very short stay of 15 hrs and didn't experience much of the service.

The hotel is right next to one of the biggest mall in Bangalore and has a beautiful manmade lake right next to the premises and the world trade centre is also adjacent. The location is a big minus if one has to travel frequently to the city centre or towards whitefield/electronic city. And believe me when i say Bangalore traffic can be one of the worst in the world.

It's a part of SPG and starwood members would get some additional privileges maybe.
Pricing is competitive for the quality offered and i can say we had a pleasant stay.

Room Tip: the pool facing rooms are better
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ravim84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this review, 25 March 2014
Dear ravim84,

Greetings from Sheraton Bangalore Hotel at Brigade Gateway!

Thank you for choosing to stay with us and for sharing your valuable feedback with us here on Tripadvisor. We are glad that you found the service and amenities to be up to your desired expectations.

Sheraton Bangalore Hotel at Brigade Gateway is the first newly built and managed Sheraton in India and is located in the 43 acre self sustained campus called Brigade Gateway which also houses the World Trade Centre, Orion Mall and a beautiful man-made lake. Our core values at Sheraton Bangalore are Warm, Connected and Community and it pleases me to know that the associates were able to serve you with warmth and courtesy. We have a total of six food and beverage venues each offering a unique dining experience and it pleases me to know you had the opportunity to dine with us.

We thank you for your valuable feedback and look forward to the pleasure of serving you again at the Sheraton Bangalore Hotel at Brigade Gateway!

Warm regards,
Saurabh Bakshi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Somerset, NJ
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 March 2014

Due to celiac disease I always worry whether I'll get safe gluten free food options when I travel. Every employee I asked would immediately summon a chef who then accompanied me to the buffet and personally explained each food to me. I felt as though my safety and health really mattered. Every member of the team was efficient and helpful and friendly. The hotel is immaculate. Its nice to see an herb garden growing right outside the Bene restaurant. This is a very peaceful hotel and exceeded my expectations.

  • Stayed March 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Honahlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this review, 25 March 2014
Dear Honahlee,

Greetings from Sheraton Bangalore Hotel at Brigade Gateway!

Thank you for choosing to stay with us and for sharing your valuable feedback with us here on Tripadvisor. We are glad that you found the service and amenities to be up to your desired expectations.

Sheraton Bangalore Hotel at Brigade Gateway is the first newly built and managed Sheraton in India and is located in the 43 acre self sustained campus called Brigade Gateway which also houses the World Trade Centre, Orion Mall and a beautiful man-made lake. We are glad you found the location of the hotel to be an advantage. Our core values at Sheraton Bangalore are Warm, Connected and Community and it pleases me to know that the associates were able to serve you with warmth and courtesy keeping in mind your specific requirements.

We thank you for your valuable feedback and look forward to the pleasure of serving you again at the Sheraton Bangalore Hotel at Brigade Gateway!

Warm regards,
Saurabh Bakshi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delhi
Level 4 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 8 March 2014 via mobile

I stayed at sheraton for work. Was impressed with the speed and smooth check in and checkout service with oomph and style.

Rooms are great. I was upgraded as I had requested for a non smoking room which wasn't available. This was done without me requesting for it. Was impressed to see a USB port which was wall mounted. Business travelers would understand the imp of USB port!! highly recommended hotel!!

Stayed February 2014, travelled on business
Helpful?
Thank Inderpreet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this review, 25 March 2014
Dear Inderpreet,

Greetings from Sheraton Bangalore Hotel at Brigade Gateway!

Thank you for choosing to stay with us and for sharing your valuable feedback with us here on Tripadvisor. We are glad that you found the service and amenities to be up to your desired expectations.

Sheraton Bangalore Hotel at Brigade Gateway is the first newly built and managed Sheraton in India and is located in the 43 acre self sustained campus called Brigade Gateway which also houses the World Trade Centre, Orion Mall and a beautiful man-made lake. We are glad you found the location of the hotel to be an advantage. Our core values at Sheraton Bangalore are Warm, Connected and Community and it pleases me to know that the associates were able to serve you with warmth and courtesy.

We thank you for your valuable feedback and look forward to the pleasure of serving you again at the Sheraton Bangalore Hotel at Brigade Gateway!

Warm regards,
Saurabh Bakshi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level 4 Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 March 2014

This hotel is first class. We had a very large group stay here and they provided very good service. As is the case with new hotels some of the services provided could still be refined a bit more but overall very good.

Room Tip: Ask for a pool view room
See more room tips
  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peter c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this review, 25 March 2014
Dear peter c,

Greetings from Sheraton Bangalore Hotel at Brigade Gateway!

Thank you for choosing to stay with us and for sharing your valuable feedback with us here on Tripadvisor. We are glad that you found the service and amenities to be up to your desired expectations.

Sheraton Bangalore Hotel at Brigade Gateway is the first newly built and managed Sheraton in India and is located in the 43 acre self sustained campus called Brigade Gateway which also houses the World Trade Centre, Orion Mall and a beautiful man-made lake. We are glad you found the location of the hotel to be an advantage. Our core values at Sheraton Bangalore are Warm, Connected and Community and it pleases me to know that the associates were able to serve you with warmth and courtesy.

We thank you for your valuable feedback and look forward to the pleasure of serving you again at the Sheraton Bangalore Hotel at Brigade Gateway!

Warm regards,
Saurabh Bakshi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 March 2014

Consistancy ...................... The Sheraton Hotel is quite simply the Best Hotel in Bangalore. It's Sunday Brunch offers the best buffet in town and it's Saturday evening "East Meets West" is excellent

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MARKFT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this review, 25 March 2014
Dear MARKFT,

Greetings from Sheraton Bangalore Hotel at Brigade Gateway!

Thank you for choosing to stay with us and for sharing your valuable feedback with us here on Tripadvisor. We are glad that you found the service and amenities to be up to your desired expectations.

Sheraton Bangalore Hotel at Brigade Gateway is the first newly built and managed Sheraton in India and is located in the 43 acre self sustained campus called Brigade Gateway which also houses the World Trade Centre, Orion Mall and a beautiful man-made lake. We are glad you found the location of the hotel to be an advantage. Our core values at Sheraton Bangalore are Warm, Connected and Community and it pleases me to know that the associates were able to serve you with warmth and courtesy.

We thank you for your valuable feedback and look forward to the pleasure of serving you again at the Sheraton Bangalore Hotel at Brigade Gateway!

Warm regards,
Saurabh Bakshi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Bangalore Hotel at Brigade Gateway

Property: Sheraton Grand Bangalore Hotel at Brigade Gateway
Address: 26 / 1, Dr. Rajkumar Road | Rajajinagar-Malleswaram, Bengaluru | Rajajinagar-Malleswaram, Bengaluru 560055, India
Phone Number:
Region: India > Karnataka > Bangalore District > Bengaluru
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Bengaluru
#4 Luxury Hotel in Bengaluru
#5 Business Hotel in Bengaluru
#10 Family Hotel in Bengaluru
#16 Romantic Hotel in Bengaluru
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Grand Bangalore Hotel at Brigade Gateway 5*
Number of rooms: 230
Official Description (provided by the hotel):
Sheraton Grand Bangalore Hotel at Brigade Gateway is located in Malleswaram, is well connected to the city attractions in the IT capital of India. The hotel is part of an exclusive integrated lifestyle enclave, which features Columbia Asia hospital, luxury apartments and a school and is connected via sky access to the World Trade Center and Orion Mall - largest shopping mall in the city.Sheraton Grand Bangalore Hotel at Brigade Gateway is positioned as the city's leading corporate hotel with a strong focus on the MICE market due to its large convention facilities. The hotel consists of 230 guest rooms, including 6 restaurants and bars. ... more   less 
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Also Known As:
Sheraton Bangalore At Brigade Gateway Hotel Bangalore

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