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“Amazing service!!!”

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Sheraton Grand Bangalore Hotel at Brigade Gateway
Ranked #4 of 666 Hotels in Bengaluru
Certificate of Excellence
Reviewed 22 July 2014

In recently stayed at the sheraton on work and absolutly loved the experience. From the time i checked in till the last day , i was looked after like family. Guest services was outstanding,the club and front desk staff were always eager to help and made my stay a memorable one

Will return for sure and bring my family this time

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
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Thank anish26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this reviewResponded 25 July 2014

Dear anish26 ,

Greetings from Sheraton Bangalore Hotel at Brigade Gateway!

We thank you for choosing to stay with us during your recent visit to Bangalore. It is indeed a pleasure to read such appreciative words from guest as you and we're glad you found the service and amenities up to your expectations.

Sheraton Bangalore is located in the self-sustained lifestyle enclave called Brigade Gateway that also houses the World Trade Centre, Orion Mall and a beautiful man-made lake. We are the closest five star deluxe property to the Bengaluru International airport and just about 8 kms from the city center. Our core values are warm, connected and community and it brings me great pleasure to know that the associates were able to serve you with warmth and courtesy. Your appreciation for the team will definitely be conveyed and I'm sure this will urge them to continue to serve our guests with a genuine sense of care.

We thank you for your feedback and recommendation and look forward to the pleasure of serving you again at the Sheraton Bangalore Hotel at Brigade Gateway!

Warm regards,
Saurabh Bakshi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,146 - 1,152 of 1,834 reviews

Reviewed 21 July 2014

If you like taking a hot shower, at anytime during the day after 12:00 PM, this place is not for you.
When I asked why they don't have hot water (twice, on two different occasions) they said:
"Do you want to take a shower, Sir?"
It took them 30 minutes to get it back.. Saving electricity I guess.
Rooms are pretty bad too, dated, horrific shower, no safety box etc.
Food is ok, although we ordered tea to the room and it came with an oldish, disgusting, plastic tea pot.
Building is pretty impressive from the outside and the lobby felt like an old hotel from the 70's, in a good way. But unfortunately that's were the good part end.....

  • Stayed: June 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Sachin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this reviewResponded 25 August 2014

Dear Sachin D,

Greetings from Sheraton Bangalore Hotel at Brigade Gateway!

We thank you for choosing to stay with us during your recent visit to Bangalore and for sharing your feedback here with us on Tripadvisor as your feedback is quintessential in our journey towards achieving greater guest satisfaction.

Sheraton Bangalore is located in the self-sustained lifestyle enclave called Brigade Gateway that also houses the World Trade Centre, Orion Mall and a beautiful man-made lake. We are the closest five star deluxe property to the Bengaluru International airport and just about 8 kms from the city center. We offer a total of six food and beverage venues each offering a unique dining experience. Your detailed feedback has been taken note of and I will personally ensure that the respective departments heads take up these points so as to ensure that on your next visit you receive nothing but the best standards of service and amenities.

We thank you for your feedback and look forward to the pleasure of serving you again at the Sheraton Bangalore Hotel at Brigade Gateway!

Warm regards,
Saurabh Bakshi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014

Visited this place my family for their weekend buffet at bene. Open air setting with varied choices of food from Indian, Italian and persian. Amazing kebabs with good options for drinks, though found the wines abit expensive. They call it pool side but they don't allow any food or drinks on the side of the pool. They should have a setting near the pool also. But the place is perfect for a romantic setting. My family enjoyed the evening.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank sachin1789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this reviewResponded 24 July 2014

Dear sachin1789,

Greetings from Sheraton Bangalore Hotel at Brigade Gateway!

We thank you for choosing to dine with us. It is indeed a pleasure to read such appreciative words from a guest as you and we're glad you found the service and amenities up to your expectations.

We have a total of six food and beverage venues each offering a range of cuisines and we are glad to hear that you found the food and beverage offerings up to your desired standards. Bene, our award winning fine dining Italian venue offers a taste of authentic Italian cuisine along with wines to go with same. We are glad that you had a pleasurable dining experience with us.

We thank you for your feedback and recommendation and look forward to the pleasure of serving you again at the Sheraton Bangalore Hotel at Brigade Gateway!

Warm regards,
Saurabh Bakshi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014

Stayed for 2 days, Lovely hotel, the view of the lake from my room was breath taking. The lady ( sry dnt remembr the name)who helped me in getting a medicine send up to my room was so nice & caring. the staffs are very helpful & caring & genuine.Amazing breakfast spread espc the indian sec.:)

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Dipank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this reviewResponded 23 July 2014

Dear Dipank,

Greetings from Sheraton Bangalore Hotel at Brigade Gateway!

We thank you for choosing to stay with us during your recent visit to Bangalore. It is indeed a pleasure to read such appreciative words from guest as you and we're glad you found the service and amenities up to your expectations.

Sheraton Bangalore is located in the self-sustained lifestyle enclave called Brigade Gateway that also houses the World Trade Centre, Orion Mall and a beautiful man-made lake. Our core values are warm, connected and community and it brings me great pleasure to know that the associates were able to serve you with warmth and courtesy. Your appreciation for the team will definitely be conveyed and I'm sure this will urge them to continue to serve our guests with a genuine sense of care. Feast, our multi-cuisine dining venue offers guests a world of flavors and it pleases me to know that you had a pleasurable dining experience and enjoyed the breakfast buffet spread.

We thank you for your feedback and recommendation and look forward to the pleasure of serving you again at the Sheraton Bangalore Hotel at Brigade Gateway!

Warm regards,
Saurabh Bakshi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014

Had been to sheraton with my wife to celebrate her birthday. Being a part of their membership, gets me free nights during weekends. They organised cake and flowers for my wife. Thanks for helping me in making mywife's birthday special.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Rexshan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this reviewResponded 24 July 2014

Dear Rexshan,

Greetings from Sheraton Bangalore Hotel at Brigade Gateway!

We thank you for choosing to stay with us during your recent visit to Bangalore. It is indeed a pleasure to read such appreciative words from guest as you and we're glad you found the service and amenities up to your expectations.

At Sheraton Bangalore our core values are warm, connected and community and it brings me great pleasure to know that the associates were able to serve you with warmth and courtesy. Your appreciation for the team will definitely be conveyed and I'm sure this will urge them to continue to serve our guests with a genuine sense of care.

We thank you for your feedback and recommendation and look forward to the pleasure of serving you again at the Sheraton Bangalore Hotel at Brigade Gateway!

Warm regards,
Saurabh Bakshi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2014

I was a bit hesitant to obtain a membership at the Shine SPA, at first. Mainly because of high expectations set by Maldives, Thailand, Beijing, etc, where I have had excellent (clean) massages by professional and effective masseurs.

But Saif and the team at Shine SPA proved that we can be world class as well. Brilliant management, warm hospitality and thorough professionals at their job. Am proud and happy that India has finally arrived!

Room Tip: All are good!
  • Stayed: April 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Naveen I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this reviewResponded 23 July 2014

Dear Naveen I,

Greetings from Sheraton Bangalore Hotel at Brigade Gateway!

We thank you for choosing to stay with us during your recent visit to Bangalore. It is indeed a pleasure to read such appreciative words from guest as you and we're glad you found the service and amenities up to your expectations.

Sheraton Bangalore is located in the self-sustained lifestyle enclave called Brigade Gateway that also houses the World Trade Centre, Orion Mall and a beautiful man-made lake. Shine Spa for Sheraton at Sheraton Bangalore is the first Shine Spa in India and we are glad you had a memorable experience with us. Your appreciation for the team will definitely be conveyed and I am sure this will encourage them to continue to serve our guests with warmth and courtesy.

We thank you for your feedback and recommendation and look forward to the pleasure of serving you again at the Sheraton Bangalore Hotel at Brigade Gateway!

Warm regards,
Saurabh Bakshi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2014

Few months before, one of my friend from MSRIT,Bangalore arranged a party (Both DJ and alcohol) in sheraton Hotel. So i got a chance and enjoyed the party with friends. They have good but not spacious dance floor , classy bar with high quality drinks, Friendly and charming barmaids, and good sitting too. :)
One of the best place in Bangalore to host your college parties !!

  • Stayed: August 2013, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank Hasi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this reviewResponded 19 July 2014

Dear Hasi H,

Greetings from Sheraton Bangalore Hotel at Brigade Gateway!

We thank you for choosing to stay with us during your recent visit to Bangalore. It is indeed a pleasure to read such appreciative words from guest as you and we're glad you found the service and amenities up to your expectations.

Sheraton Bangalore has a total of six food and beverage venues each offering a range of cuisines and we are glad to hear that you found the food and beverage offerings up to your desired standards. We are glad that you found the ambiance at Durbar, our very own Colonial style bar up to your desired expectations.

We thank you for your feedback and recommendation and look forward to the pleasure of serving you again at the Sheraton Bangalore Hotel at Brigade Gateway!

Warm regards,
Saurabh Bakshi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Bangalore Hotel at Brigade Gateway

Address: 26 / 1, Dr. Rajkumar Road | Rajajinagar-Malleswaram, Bengaluru | Rajajinagar-Malleswaram, Bengaluru 560055, India
Phone Number:
Region: India > Karnataka > Bangalore District > Bengaluru
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Bengaluru
#4 Luxury Hotel in Bengaluru
#5 Business Hotel in Bengaluru
#10 Family Hotel in Bengaluru
#16 Romantic Hotel in Bengaluru
Price Range: £90 - £727 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Bangalore Hotel at Brigade Gateway 5*
Number of rooms: 230
Official Description (provided by the hotel):
Sheraton Grand Bangalore Hotel at Brigade Gateway is located in Malleswaram, is well connected to the city attractions in the IT capital of India. The hotel is part of an exclusive integrated lifestyle enclave, which features Columbia Asia hospital, luxury apartments and a school and is connected via sky access to the World Trade Center and Orion Mall - largest shopping mall in the city.Sheraton Grand Bangalore Hotel at Brigade Gateway is positioned as the city's leading corporate hotel with a strong focus on the MICE market due to its large convention facilities. The hotel consists of 230 guest rooms, including 6 restaurants and bars. ... more   less 
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Also Known As:
Sheraton Bangalore At Brigade Gateway Hotel Bangalore

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