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Sheraton Grand Bangalore Hotel at Brigade Gateway
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Reviews (1,979)
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Show reviews that mention
All reviewsorion mallthe club loungepersian terracefeast restaurantworld tradeinfinity poolexcellent servicebusiness tripspecial thanksamazing experiencehome away from homeexcellent hotelgreat hospitalityrooms are spaciousspecial mentionexcellent staybuffet breakfast
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Reviewed 11 August 2014 via mobile

The Staff truly cannot do enough for you, the whole experience of staying here was amazing! Breakfast is an understatement, it's like Breakfast and Lunch into one with possibly 20 choices of meals including Continental with Service exemplary.
Try this Hotel ..... You will Love it!

Stayed: July 2014
1  Thank Paddy1717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this reviewResponded 25 August 2014

Dear Paddy1717,

Greetings from Sheraton Bangalore Hotel at Brigade Gateway!

We thank you for choosing to stay with us during your recent visit to Bangalore. It is indeed a pleasure to read such appreciative words from guest as you and we're glad you found the service and amenities up to your expectations.

Sheraton Bangalore is located in the self-sustained lifestyle enclave called Brigade Gateway that also houses the World Trade Centre, Orion Mall and a beautiful man-made lake. We are the closest five star deluxe property to the Bengaluru International airport and just about 8 kms from the city center. Our core values are warm, connected and community and it brings me great pleasure to know that the associates were able to serve you with warmth and courtesy. Your appreciation for the team will definitely be conveyed and I'm sure this will urge them to continue to serve our guests with a genuine sense of care.

We thank you for your feedback and recommendation and look forward to the pleasure of serving you again at the Sheraton Bangalore Hotel at Brigade Gateway!

Warm regards,
Saurabh Bakshi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2014

Very nice hotel but decidedly average service.
A lot of staff who strut around thinking they are great.
Arrived at 8:15pm,in the evening,the manager found out it was my birthday and offered me a free cocktail which I could have up to 8:30 pm....gee whizz!!!!
Also asked for some chocolates at night,told it would be 15 mins...never happened...

  • Stayed: August 2014, travelled on business
    • Value
    • Rooms
    • Service
2  Thank Bladesman3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this reviewResponded 25 August 2014

Dear Bladesman3,

Greetings from Sheraton Bangalore Hotel at Brigade Gateway!

We thank you for choosing to stay with us during your recent visit to Bangalore and for sharing your feedback here with us on Tripadvisor as your feedback is quintessential in our journey towards achieving greater guest satisfaction.

Your detailed feedback has been taken note of and I will personally ensure that the respective departments heads take up these points so as to ensure that on your next visit you receive nothing but the best standards of service and amenities.

We thank you for your feedback and look forward to the pleasure of serving you again at the Sheraton Bangalore Hotel at Brigade Gateway!

Warm regards,
Saurabh Bakshi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2014

i stayed at this hotel on business for approximately 5 weeks at a time over a 6 month period , during this time the level of professionalism shown to me by the hotel staff never changed they were excellent.

The hotel is situated in a prime location with great access from and to the airport.

The service and rooms were exceptional ( you did not want for anything ) and if you did they went out of there way to get it.
i can only praise the hotel manager and his supporting managers for the level of quality training they have given to there staff who genuinely seem happy to work there, it is a shining example of how a hotel should run.

The restaurants in the Hotel are very good , out side the hotel is the Orion Mall within touching distance which has a food floor and a selection of restaurants out side by the lake all of which offer a good level of service if you wanted a change from the Hotel.

The SPA and Gym are very good, but my favorite is the pool, enjoyed many a Sunday morning swim.

During my time here it truly felt like a home from home , this is a 5 star hotel offering 7 star treatment.

Room Tip: Hotel rooms with views over the pool are best. Don't use a high power camera facing the world trade centre the security will take exception to this.
  • Stayed: September 2013, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank Voldermort23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this reviewResponded 25 August 2014

Dear Voldermort23,

Greetings from Sheraton Bangalore Hotel at Brigade Gateway!

We thank you for choosing to stay with us during your recent visit to Bangalore. It is indeed a pleasure to read such appreciative words from guest as you and we're glad you found the service and amenities up to your expectations.

Sheraton Bangalore is located in the self-sustained lifestyle enclave called Brigade Gateway that also houses the World Trade Centre, Orion Mall and a beautiful man-made lake. We are the closest five star deluxe property to the Bengaluru International airport and just about 8 kms from the city center. Our core values are warm, connected and community and it brings me great pleasure to know that the associates were able to serve you with warmth and courtesy. Your appreciation for the team will definitely be conveyed and I'm sure this will urge them to continue to serve our guests with a genuine sense of care.

We thank you for your feedback and recommendation and look forward to the pleasure of serving you again at the Sheraton Bangalore Hotel at Brigade Gateway!

Warm regards,
Saurabh Bakshi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2014

This is our 4th stay of 3 weeks with the family at Sheraton Hotel, Bangalore. I guess you will understand now the reasons for our frequent returns to this same wonderful hotel. It all explains it more than this review. Comfortable hotel in Good Location, Great environment, Good Food, Good Service, Excellent and very welcoming and well mannered Managers and staffs. On our all arrival to the hotel, we are warmly welcomed by the entire staffs from Lobby, to reception to club lounge. We stayed in the Sheraton club rooms, and had splendid view from 15th floor, great interiors, and comfortable beds, pleasant lightings with good quality western style bathrooms and clean facilities. The hotel is situated in the surrounding of Orion mall, which has superb shops, restaurants and variety food courts, also within the same complex is Columbia Asia Hospital with high standard health facility. Iskon temple and the metro station are in closeness of walking distance. Breakfast time and dinnertime at the Feast restaurant with choices of Indian and international foods, was very delightful. Staffs at this feast restaurant were as always very pleasant to us, especial the Manager, Mr. Arron D’silva, who treated our stay like family in his house and not as guest. He also took care of all the special needs of our two and half year old son, whose name happen to be also Aaron too!. Believe me! With Arron D’silva you will not feel out of place during your stay, and he’s definitely to be privileged as an asset to the hotel group. Manager, Mr. Jameson and polite staffs - Ravi, Geethika, Naveen were all very caring and helpful to us. Johnson at the front Desk was the first person we met in our first visit, and is very friendly and helpful to all our queries and concerns on all the times of stay at the hotel. Our evening Access to the club lounge was extraordinary with great choices of evening delightful snack, wines, cocktails, coffee etc. The club lounge was well managed by excellent and courteous associates – Avik, Martin, Sanjeev, Smitha, Reshma, Chef Bibin, and above all Harsh Agarwal who was twofold above in taking care of our entire needs or requests, and was very friendly to us as family. Well done!! Everybody, for taking very good care of us and making our every moment of our stay a very enjoyable and a reason to return again. Also a special appreciation to GM Mr. Saurabh Bakshi for putting this entire set of wonderful hotel associates together. We'd recommend Sheraton Hotel to anyone and is a must in your tour of Bangalore.

…………. Mr. Dass & Family, Lusaka, Zambia

Room Tip: Sheraton Club Rooms on 15th & 16th Floors have splendid Views
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Raju D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this reviewResponded 25 August 2014

Dear Raju D,

Greetings from Sheraton Bangalore Hotel at Brigade Gateway!

We thank you for choosing to stay with us during your recent visit to Bangalore. It is indeed a pleasure to read such appreciative words from guest as you and we're glad you found the service and amenities up to your expectations.

Sheraton Bangalore is located in the self-sustained lifestyle enclave called Brigade Gateway that also houses the World Trade Centre, Orion Mall and a beautiful man-made lake. We are the closest five star deluxe property to the Bengaluru International airport and just about 8 kms from the city center. Our core values are warm, connected and community and it brings me great pleasure to know that the associates were able to serve you with warmth and courtesy. Your appreciation for the team will definitely be conveyed and I'm sure this will urge them to continue to serve our guests with a genuine sense of care.

We thank you for your feedback and recommendation and look forward to the pleasure of serving you again at the Sheraton Bangalore Hotel at Brigade Gateway!

Warm regards,
Saurabh Bakshi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014 via mobile

Stayed at the sheraton bangalore for two nights and i was blown away by the consistency of impeccable service. Everybody from the breakfast restaurant feast to the front desk staff were brilliant and looked after all my requests, no matter how small. I would like to thank ms gowthamy, (i think one of the front managers)who was very helpful and always greeted me with a smile by name
She will be one among the many reasons i will return. Keep it up guys

Stayed: August 2014, travelled on business
1  Thank ak472
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this reviewResponded 25 August 2014

Dear ak472,

Greetings from Sheraton Bangalore Hotel at Brigade Gateway!

We thank you for choosing to stay with us during your recent visit to Bangalore. It is indeed a pleasure to read such appreciative words from guest as you and we're glad you found the service and amenities up to your expectations.

Our core values are warm, connected and community and it brings me great pleasure to know that the associates were able to serve you with warmth and courtesy. Your appreciation for the team will definitely be conveyed and I'm sure this will urge them to continue to serve our guests with a genuine sense of care.

We thank you for your feedback and recommendation and look forward to the pleasure of serving you again at the Sheraton Bangalore Hotel at Brigade Gateway!

Warm regards,
Saurabh Bakshi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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