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“Great hotel, ordinary area”

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Sheraton Grand Bangalore Hotel at Brigade Gateway
Ranked #4 of 726 Hotels in Bengaluru
Certificate of Excellence
Reviewed 14 August 2014 via mobile

This hotel had fantastic rooms, service, food, internet and pool. What it seriously lacked was anything within walking distance that was fun or interesting. Even though I was there on business, I felt quite trapped. Orion mall is next door, however it was way over priced (exchange rate to AU$ didn't even help). A pleasant stay.

Stayed: April 2014, travelled on business
1  Thank Liam O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this reviewResponded 25 August 2014

Dear Liam O,

Greetings from Sheraton Bangalore Hotel at Brigade Gateway!

We thank you for choosing to stay with us during your recent visit to Bangalore. It is indeed a pleasure to read such appreciative words from guest as you and we're glad you found the service and amenities up to your expectations.

Sheraton Bangalore is located in the self-sustained lifestyle enclave called Brigade Gateway that also houses the World Trade Centre, Orion Mall and a beautiful man-made lake. We are the closest five star deluxe property to the Bengaluru International airport and just about 8 kms from the city center. Our core values are warm, connected and community and it brings me great pleasure to know that the associates were able to serve you with warmth and courtesy. Your appreciation for the team will definitely be conveyed and I'm sure this will urge them to continue to serve our guests with a genuine sense of care.

We thank you for your feedback and recommendation and look forward to the pleasure of serving you again at the Sheraton Bangalore Hotel at Brigade Gateway!

Warm regards,
Saurabh Bakshi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 14 August 2014

As a SPG Platinum member, my usual choice of hotel in Bangalore was always the Windsor Manor.On the last two occasions I've stayed at the Sheraton Bangalore, and I'm convinced i haven't stayed at a better SPG Property in India. This might seem like a tall claim to make...But its never locations or interiors (which in this case are great )that make hotels, its the people who work there that do ! I haven't seen better hospitality (2 stays this year at Sheraton ,Bangalore ) at any property , anywhere in the world (thats a lot coming from a person who has spent 700 nights in hotels in the last 5 years )...Seamless check in, a smile at every step, a willingness across departments to make guests feel like royalty, without any hesitation whatsoever...It seems every section of staff in this hotel is co-ordinated and oriented to align itself to Guest care :) I incidentally was here on my birthday this year, and was the best birthday I've ever had ...The front office, F& B, the Banquets and the Exec Lounge staff are all people that truly epitomise the "soul" of any hospitality business :) :) See you guyzz soon

  • Stayed: July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
2  Thank NikhileshVaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this reviewResponded 25 August 2014

Dear NikhileshVaid,

Greetings from Sheraton Bangalore Hotel at Brigade Gateway!

We thank you for choosing to stay with us during your recent visit to Bangalore. It is indeed a pleasure to read such appreciative words from guest as you and we're glad you found the service and amenities up to your expectations.

Sheraton Bangalore is located in the self-sustained lifestyle enclave called Brigade Gateway that also houses the World Trade Centre, Orion Mall and a beautiful man-made lake. We are the closest five star deluxe property to the Bengaluru International airport and just about 8 kms from the city center. We have a total of six food and beverage venues each offering a range of cuisines and we are glad to hear that you found the food and beverage offerings up to your desired standards. We offer 21,000 square feet of meeting space and it pleases me to know that you found the meeting spaces spacious and well equipped.

We thank you for your feedback and recommendation and look forward to the pleasure of serving you again at the Sheraton Bangalore Hotel at Brigade Gateway!

Warm regards,
Saurabh Bakshi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014 via mobile

Every time I am in Bangalore, the Sheraton is my home away from home. The location, ambiance, facilities, rooms and staff are superb!!! When dining at The Feast please reach out to Arron D'Silba and Lyjo James they will personally cater to you needs. They will treat you as family.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this reviewResponded 25 August 2014

Dear David G,

Greetings from Sheraton Bangalore Hotel at Brigade Gateway!

We thank you for choosing to stay with us during your recent visit to Bangalore. It is indeed a pleasure to read such appreciative words from guest as you and we're glad you found the service and amenities up to your expectations.

Our core values are warm, connected and community and it brings me great pleasure to know that the associates were able to serve you with warmth and courtesy. Your appreciation for the team will definitely be conveyed and I'm sure this will urge them to continue to serve our guests with a genuine sense of care.

We thank you for your feedback and recommendation and look forward to the pleasure of serving you again at the Sheraton Bangalore Hotel at Brigade Gateway!

Warm regards,
Saurabh Bakshi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014 via mobile

I have visited Bangalore four times this year and I stay at this Sheraton for 7-10 days every time. You will truly feel welcome at this hotel. The rooms are spacious, the gym is well equipped, and the staff is very courteous. It almost feels like home away from home. The staff makes every effort to get to know you and your needs and they will go out of the way to accommodate your peculiar needs. If you ever have a chance to visit Bangalore, try this hotel and don't forget to ask for the Manager Arron DeSilva and the Su Chef Lyjo James. They as well as rest of the staff will address all your needs with a genuine smile on their faces at all times!

Stayed: August 2014, travelled on business
2  Thank Sunil G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this reviewResponded 25 August 2014

Dear Sunil G,

Greetings from Sheraton Bangalore Hotel at Brigade Gateway!

We thank you for choosing to stay with us during your recent visit to Bangalore. It is indeed a pleasure to read such appreciative words from guest as you and we're glad you found the service and amenities up to your expectations.

Sheraton Bangalore is located in the self-sustained lifestyle enclave called Brigade Gateway that also houses the World Trade Centre, Orion Mall and a beautiful man-made lake. We are the closest five star deluxe property to the Bengaluru International airport and just about 8 kms from the city center. Our core values are warm, connected and community and it brings me great pleasure to know that the associates were able to serve you with warmth and courtesy. Your appreciation for the team will definitely be conveyed and I'm sure this will urge them to continue to serve our guests with a genuine sense of care.

We thank you for your feedback and recommendation and look forward to the pleasure of serving you again at the Sheraton Bangalore Hotel at Brigade Gateway!

Warm regards,
Saurabh Bakshi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014

I have booked this hotel on numerous occasions now since 2013. Each stay has been a great experience. The hotel staff is very friendly and accommodating. I was there on business during each stay and there were times when I needed to extend my stay or cut it short, and each time I had to make those changes, the staff and hotel was able to do so for me without any hassle. I booked the club rooms and along with that comes the access to the club lounge. In the club lounge, you're able to enjoy a quiet breakfast in the mornings, and a much needed relaxing snacks/drinks in the evening all inclusive with the club room. The late evening snacks could be considered dinner, but if not, you can always order from one of the three restaurants there and have it brought to you while you're in the lounge.

Room Tip: Club lounge rooms comes are on the top floors of the hotel. This offers less noise from the street...
See more room tips
  • Stayed: July 2014, travelled on business
    • Value
    • Rooms
    • Service
1  Thank Jason V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this reviewResponded 25 August 2014

Dear Jason V,

Greetings from Sheraton Bangalore Hotel at Brigade Gateway!

We thank you for choosing to stay with us during your recent visit to Bangalore. It is indeed a pleasure to read such appreciative words from guest as you and we're glad you found the service and amenities up to your expectations.

Sheraton Bangalore is located in the self-sustained lifestyle enclave called Brigade Gateway that also houses the World Trade Centre, Orion Mall and a beautiful man-made lake. We are the closest five star deluxe property to the Bengaluru International airport and just about 8 kms from the city center. Our core values are warm, connected and community and it brings me great pleasure to know that the associates were able to serve you with warmth and courtesy. Your appreciation for the team will definitely be conveyed and I'm sure this will urge them to continue to serve our guests with a genuine sense of care.

We thank you for your feedback and recommendation and look forward to the pleasure of serving you again at the Sheraton Bangalore Hotel at Brigade Gateway!

Warm regards,
Saurabh Bakshi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014

Very comfortable stay at the sheraton gateway. I was met at the airport by their friendly driver and the ride was a comfortable a/c car. The hotel is new and clean and offers all the creature comforts one can hope for after an 19 hour trip. Very comfortable bed, quiet room despite the road noise below, large bath with shower and soaking tub and a staff that bends over for you. Restaurants are very good ... There's an international buffet in the morning and do try Bene For dinner. Got surprisingly good pricing in the hotel shop for Kashmir and Bangalore silk scarves. Hired a driver via the concierge and he was exceptional...took me where I wanted to go, spoke good English and didn't try to take me to any "special handicraft stores" as many do. All in all a wonderful experience.

Room Tip: Don't miss the parrots. Go to the pool deck on level 4 around 6:30 am. The trees surrounding t...
See more room tips
  • Stayed: August 2014, travelled solo
    • Value
    • Cleanliness
    • Service
2  Thank LizWaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this reviewResponded 25 August 2014

Dear LizWaz,

Greetings from Sheraton Bangalore Hotel at Brigade Gateway!

We thank you for choosing to stay with us during your recent visit to Bangalore. It is indeed a pleasure to read such appreciative words from guest as you and we're glad you found the service and amenities up to your expectations.

Sheraton Bangalore is located in the self-sustained lifestyle enclave called Brigade Gateway that also houses the World Trade Centre, Orion Mall and a beautiful man-made lake. We are the closest five star deluxe property to the Bengaluru International airport and just about 8 kms from the city center. Our core values are warm, connected and community and it brings me great pleasure to know that the associates were able to serve you with warmth and courtesy. Your appreciation for the team will definitely be conveyed and I'm sure this will urge them to continue to serve our guests with a genuine sense of care.

We thank you for your feedback and recommendation and look forward to the pleasure of serving you again at the Sheraton Bangalore Hotel at Brigade Gateway!

Warm regards,
Saurabh Bakshi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014 via mobile

The Staff truly cannot do enough for you, the whole experience of staying here was amazing! Breakfast is an understatement, it's like Breakfast and Lunch into one with possibly 20 choices of meals including Continental with Service exemplary.
Try this Hotel ..... You will Love it!

Stayed: July 2014
1  Thank Paddy1717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this reviewResponded 25 August 2014

Dear Paddy1717,

Greetings from Sheraton Bangalore Hotel at Brigade Gateway!

We thank you for choosing to stay with us during your recent visit to Bangalore. It is indeed a pleasure to read such appreciative words from guest as you and we're glad you found the service and amenities up to your expectations.

Sheraton Bangalore is located in the self-sustained lifestyle enclave called Brigade Gateway that also houses the World Trade Centre, Orion Mall and a beautiful man-made lake. We are the closest five star deluxe property to the Bengaluru International airport and just about 8 kms from the city center. Our core values are warm, connected and community and it brings me great pleasure to know that the associates were able to serve you with warmth and courtesy. Your appreciation for the team will definitely be conveyed and I'm sure this will urge them to continue to serve our guests with a genuine sense of care.

We thank you for your feedback and recommendation and look forward to the pleasure of serving you again at the Sheraton Bangalore Hotel at Brigade Gateway!

Warm regards,
Saurabh Bakshi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Bangalore Hotel at Brigade Gateway

Address: 26 / 1, Dr. Rajkumar Road | Rajajinagar-Malleswaram, Bengaluru | Rajajinagar-Malleswaram, Bengaluru 560055, India
Phone Number:
Region: India > Karnataka > Bangalore District > Bengaluru > Rajajinagar
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Bengaluru
#7 Family Hotel in Bengaluru
#16 Romantic Hotel in Bengaluru
#63 Spa Hotel in Bengaluru
#77 Luxury Hotel in Bengaluru
Price Range: £86 - £294 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Bangalore Hotel at Brigade Gateway 5*
Number of rooms: 230
Official Description (provided by the hotel):
Sheraton Grand Bangalore Hotel at Brigade Gateway is located in Malleswaram, is well connected to the city attractions in the IT capital of India. The hotel is part of an exclusive integrated lifestyle enclave, which features Columbia Asia hospital, luxury apartments and a school and is connected via sky access to the World Trade Center and Orion Mall - largest shopping mall in the city.Sheraton Grand Bangalore Hotel at Brigade Gateway is positioned as the city's leading corporate hotel with a strong focus on the MICE market due to its large convention facilities. The hotel consists of 230 guest rooms, including 6 restaurants and bars. ... more   less 
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Also Known As:
Sheraton Bangalore At Brigade Gateway Hotel Bangalore

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