Being a global hotellier myself, I must admit that it is not everyday I am impressed with customer service. Le Meridien Bangalore surpassed expectations at every stage. From the get-go with the hotel pick-up, the hotel called to keep me posted of the driver Rafiq's whereabouts and he too was very kind and professional.
Avinash was very efficient and the check-in seamless! Wilson at the Bell-Desk was helpful and gave a thorough orientation of the room. Being a non-smoker, when I expressed that I was assigned a smoking room, Wilson & Avinash promptly stepped in and moved me to a room that had been serviced and freshened up! The room had a modern design and feel, again adding to my surprise!
The Guest Services and the Business Centre team were also quite efficient. The banquet staff was very "present" to the guest's needs throughout the day and I was very, very impressed with personal attention every one who attended the training received. Kudos indeed!
Apart from the busy stretch during breakfast, when the staff may have dropped the ball on a request which slipped through the cracks I can safely say that the service overall through out the hotel was personalised, friendly, efficient and very professional.
Also, given the hotel's fantastic location I would not only return to the hotel but would also favourably recommend it to anyone! :)
- Official Description (provided by the hotel):
- Five star luxury business hotel in central business district opposite Bangalore Golf Club. Close proximity from airport, MG Road and shopping malls, Palace Ground, BIEC, Manpho, White Orchid and major MNC companies like Atkins,IBM,ANZ,Monsanto,Cerner,Target,Philips,NXP,AlcatelLucent, Amazon,Siemens. Multiple Food & Beverage outlets,Spa & Salon, 9 Banquet halls to cater 3000 guests in total. Entire hotel is newly renovated with swanky & chic looks to meet the needs of the modern business traveler. ... more less
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- Also Known As:
- Le Meridien Bangalore Hotel Bangalore
- Meridien Bangalore
- Le Meridien Hotel Bangalore