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“Good Experience”

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ITC Windsor, Bengaluru
Ranked #20 of 664 Hotels in Bengaluru
Certificate of Excellence
Mumbai (Bombay), India
Level 1 Contributor
3 reviews
“Good Experience”
Reviewed 27 April 2014

My stay at ITC Windsor was comfortable except at night next room TV volume was very disturbing and could not sleep in-spite requesting them to lower the volume of TV but no body listned. Overall experience was satisfactory the staff is very helpful and polite. Morning Breakfast is not to be missed. Dakshin and Royal Afghan Restaurant food is amazing.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ptrco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCWINDSOR, General Manager at ITC Windsor, Bengaluru, responded to this review, 29 April 2014
Dear Guest,

Greetings from ITC Windsor, Bengaluru.

Thank you for your very gracious comments and we are glad you enjoyed your stay with us.
The ITC Windsor is truly a Hotel with a Class of its very own.... We are happy that you enjoyed Breakfast as well as the rest of the Cuisine at our very fine restaurants.... We are glad to inform you that the ITC Windsor has been attributed with the credo ‘where the city dines’!

The team at ITC Windsor is indeed committed to quality service and your appreciation of our facilities, services and cuisine, specially efficiency and warm approach is heartening to note.

We look forward to the pleasure of your continued visits…

Warm Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (318)
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English first
Level 4 Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 27 April 2014

I stayed at ITC Windsor in Bangalore earlier this month. Plus points first, it is very good property and very well located. Restaurants offer good cuisine options. They are well appointed with food quality as per ITC standards so no complaints there.
The quality of people/manpower is however below par and offer almost unacceptable standards of service. Be it front office staff, helpdesk or the room service staff, they do not offer the service expected of a hotel of this class or even as offered at other ITC properties in India. Rooms are also dated now and needs renovation.
Overall, stay here if location is important and you are ok with poor service.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BhavyaJoha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCWINDSOR, General Manager at ITC Windsor, Bengaluru, responded to this review, 29 April 2014
Greetings from the ITC Windsor, Bengaluru.

Thank you very much indeed for sharing with us your valuable feedback on Trip Advisor.
Thank you for choosing ITC Windsor and giving us an opportunity to serve you…

Maintaining high standards of luxury and finesse in our Product & Services is our benchmark and thereby makes ITC Windsor a truly illustrious property.

I do appreciate you taking the time to apprise us of our shortcomings. It is feedback like this which helps us to improve, synergize and streamline our services and also further enhance guest experience.

It is our endeavor to provide our guests with the highest level of comfort and service to make their stay truly memorable.

The team at ITC Windsor is committed to quality service and your appreciation is truly rewarding.

Thank you for your recognition and looking forward to the pleasure of your continued visits.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurugram (Gurgaon), India
Level 6 Contributor
101 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 27 April 2014

I have been a regular visitor at Windsor for the last many years. Like all ITC properties you will find a team of warm and hospitable people. Excellent food options and nice & comfortable rooms. Its quiet convenient to travel to airport from the hotel hardly 25-30 mins.

Room Tip: look for a room overlooking pool.
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Saurabhaca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCWINDSOR, General Manager at ITC Windsor, Bengaluru, responded to this review, 29 April 2014
Dear Guest,

Greetings from ITC Windsor, Bengaluru.

Thank you for your very gracious comments and we are glad you enjoyed your stay with us.

The team at ITC Windsor is indeed committed to quality service and your appreciation of our facilities, services and cuisine, specially efficiency and warm approach is heartening to note.

We look forward to the pleasure of your continued visits…

Warm Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level 5 Contributor
69 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 26 April 2014

We were looking for booking a table reservation in restaurant week India festival, it could be possible this time and requested for adding one more member who is my granddaughter as generally booking is done for a table of four members. They agreed for it. The time for dinner was 7.30-9.30pm. we were on time. Four set menus were there out of which anyone you could opt for, the whole set menu including soup( veg./non-veg.) main course-one dal, subz miloni, paneer lababdar, mashroom gravy, bread of your choice, veg./non-veg. biryani and one dessert was there. Each set menu had a different dessert and one set menu had starter while other had soup. We opted three veg. and two non-veg. and one with soup and other with starter so we had a taste of all the delicacies. Chefs and serving staff were very modest and well mannered. This restaurant was getting awards for many yrs. for its awadhi,mugalai and indian cuisine, so i was very much keen to visit and have a taste of it. The ambience was impressive,calm n cool. All of my family members had a memorable and enjoyable experience to cherish.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Rashmi186
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCWINDSOR, General Manager at ITC Windsor, Bengaluru, responded to this review, 29 April 2014
Dear Guest,

Greetings of the day to you...

Thank you very much indeed for sharing with us your nice experience at ITC Windsor on Trip Advisor.
We are delighted as well to know that you enjoyed our cuisine which has indeed created a different dimension in the fine dining culinary space of Bangalore. We are glad to inform you that the ITC Windsor has been attributed with the credo ‘where the city dines’!

The team at ITC Windsor is indeed committed to quality service and your appreciation of our facilities, services and cuisine, specially efficiency and warm approach is heartening to note.

Thank you once again for your comments and we certainly look forward to welcoming you back again at the ITC Windsor

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level 6 Contributor
118 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 24 April 2014

The property is very old and the upkeep is not that great. Check-in and Check-out wasn't smooth. The rooms had a damp smell. Shower didn't work well. The balcony attached to the room was full of dirt. Services are damn slow. I had to leave my breakfast since it was taking ages for the staff to serve.

The worst stay ever. Please don't waste your money here. You have much much better options in Bangalore.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ginnii_66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCWINDSOR, General Manager at ITC Windsor, Bengaluru, responded to this review, 25 April 2014
Dear Guest,

I would like to thank you for giving us your valuable feedback during your recent stay at ITC Windsor.

I do appreciate you taking the time to apprise us of our shortcomings. It is feedback like this which helps us to improve, synergize and streamline our services and also further enhance guest experience.

It is our endeavour to deliver an exceptional guest experience, but its apparent in this case, we fell short. I would like to assure you that I have personally addressed your observations and necessary corrective measures have already been taken.

May I request you to treat this as an aberration, not reflective of our normal service standards and customer care.

We look forward to welcoming you back at ITC Windsor.

With kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Jersey
Level 6 Contributor
123 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 23 April 2014

The hotel staff was great as I checked in during the early hours of the day. The room was comfortable and well kept. The breakfast buffet offered plenty of options from local cuisine to more familar Western options. I utilized the gym each day, and while small, it was adequate with variety of machines.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nikim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCWINDSOR, General Manager at ITC Windsor, Bengaluru, responded to this review, 25 April 2014
Dear Guest,

Greetings from the ITC Windsor, Bengaluru.

Thank you very much indeed for sharing with us such a delightful review on Trip Advisor. We are delighted to know that you enjoyed your stay with us…Thank you for choosing ITC Windsor and giving us an opportunity to serve you… Maintaining high standards of luxury and finesse in our Product & Services is our benchmark and thereby makes ITC Windsor a truly illustrious property.

As you rightly mentioned, Raj Pavilion hosts an exemplary culinary fare with an elaborate breakfast buffet service. We are delighted you enjoyed the same.
It is our endeavour to provide our guests with the highest levels of comfort & to make their stay truly memorable.

Thank you once again for your comments and we certainly look forward to welcoming you back again at the ITC Windsor

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hyderabad, India
Level 6 Contributor
51 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 20 April 2014

We stayed at the Windsor, Bangalore for 2 days, as we were in Bangalore for the Yanni concert. A true luxury hotel, with all the Victorian charm of the bygone eras, this is one of the top class hotel in the city and perhaps in the country. We stayed at the Lord Wellesley suite and we liked every bit of it. The living room was laid, with all the amenities and comfort one would expect. The room faced the porch and had enough natural light coming in through the long French glass doors. The bedroom was again very well laid out with a small stand out towards the porch. The Bathroom was very spacious, and again well laid making it convenient for anyone either wanting to use the shower or the tub. Storage space was decent and well positioned. The restaurant was very nice, with glass ceilings and lots of natural light coming in. It gives you the feeling of being in a conservatory.......

I am a big foodie, and having travelled all over the world, I tend to look for the simple things that would make the extra difference to the food or the buffet laid in the restaurant. Whilst the Dal Makhni is a specialty of the restaurant and was very well made, there were some others which fell short of expectation. Pongal was disappointing, and the Doi Mach (Fish in curd) left much room to be improved.

Housekeeping seemed to miss a few things here and there......we found a rotten apple pith lying on the floor when we checked in, it was consumed atleast a few days before as it was dehydrated. The door lock card sensor cover broke twice before it could be fixed. We ordered for an extra bed before we left and came back late at night to find that it was not placed. We were told that there was a DND light (not the hanging card) on the door, but at the same time before we left we had told that the bed could be placed after 6 pm. So HK should have cross checked if someone was inside and made it ready. The day we left we had ordered for some parcel food for the night train journey. When we boarded the train we found no spoons, no paper plates were given......this made it so much more difficult for us to have the food in the train. I even made a call to the Duty Manager from the station to give her the feedback. One of the flags (red) hanging in front of the entrance to the lobby on the left side as you face the lobby, has the steel rod come out of the flag because the stitching has given away.....we pointed this to someone on day one, when we left it was still left and hanging the same way. Not a big issue, but an eye sore and a risk in case it falls on someones head......

The car prices are a complete rip off at least double than the market, and the travel desk/hotel is just reluctant to even make it reasonable. Although after my request the Hotel did make a few adjustments to the hours, however considering that the management is so rigid in the policy so as to not split the hours, and also the prices being so high, it makes any traveller stay away and hire direct from the market.

This was our first stop at The Windsor, we had a comfortable stay and enjoyed the courtesy and attention given to us every time. The HK Manager was very nice to us, and she gifted us with a few boxes of cards which are ITC collections and we will cherish them always. Thank you.

Thanks you ITC Winsdor, we will be back !

Room Tip: Choose any of the suites on the second floor and you will not be disappointed
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SoumenChowdhury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCWINDSOR, General Manager at ITC Windsor, Bengaluru, responded to this review, 21 April 2014
Dear Guest,

I would like to thank you for giving us your valuable feedback during your recent stay at ITC Windsor.

It is wonderful to know and learn of your cherishing experience whilst in our care.

The team at ITC Windsor is indeed committed to quality service and your appreciation of our product, specially efficiency and warm approach is heartening to note.

I do appreciate you taking the time to apprise us of our shortcomings. It is feedback like this which helps us to improve, synergize and streamline our services and also further enhance guest experience.

It is our endeavour to deliver an exceptional guest experience, but we didi fall short in certain of our facilities. I would like to assure you that I have personally addressed your observations and necessary corrective measures have already been taken.

Maintaining high standards of luxury and finesse in our Product & Services is our benchmark and thereby makes ITC Windsor a truly illustrious property.

It is our endeavor to provide our guests with the highest level of comfort and service to make their stay truly memorable.

We look forward to welcoming you back at ITC Windsor.

With kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ITC Windsor, Bengaluru

Property: ITC Windsor, Bengaluru
Address: 25 Windsor Square, Bengaluru 560052, India
Region: India > Karnataka > Bangalore District > Bengaluru
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Bengaluru
#4 Family Hotel in Bengaluru
#10 Spa Hotel in Bengaluru
#17 Business Hotel in Bengaluru
#18 Luxury Hotel in Bengaluru
Price Range (Based on Average Rates): ££
Hotel Class:5 star — ITC Windsor, Bengaluru 5*
Number of rooms: 240
Reservation Options:
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Also Known As:
Itc Windsor, Bengaluru Hotel Bangalore
The Windsor Hotel
Itc Windsor Sheraton
Windsor Bangalore
Windsor Sheraton Hotel Bangalore
Windsor Sheraton Bangalore

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