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“Old world charm of bangalore”

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ITC Windsor, Bengaluru
Ranked #24 of 666 Hotels in Bengaluru
Certificate of Excellence
Reviewed 16 August 2014 via mobile

The music playing from the top of the lobby takes you back in time. Not much changed from the olden times they have kept the british look as it is. The restaurants are good both dublin and other south indian place makes excellent spices dishes. The plus point is the balcony. Service can be improved.

Stayed: June 2014, travelled on business
Thank Anand P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCWINDSOR, General Manager at ITC Windsor, Bengaluru, responded to this reviewResponded 18 August 2014

Dear Guest,

I would like to thank you for giving us your valuable feedback during your recent stay at ITC Windsor.

We are delighted to know that you enjoyed your stay with us…Thank you for choosing ITC Windsor and giving us an opportunity to serve you… Maintaining high standards of luxury and finesse in our Product & Services is our benchmark and thereby makes ITC Windsor a truly illustrious property.

The ‘ITC Windsor’ does provide an exceptional and an indigenous experience in an ambience reminiscent of the colonial past imbued with gracious, impeccable and efficient service.

We are glad to inform you that the ITC Windsor has been attributed with the credo ‘where the city dines’!

The ITC Windsor is truly a Hotel with a Class of its very own....

It is our endeavour to provide our guests with the highest levels of comfort & to make their stay truly memorable.

Thank you once again for your comments and we certainly look forward to welcoming you back again at the ITC Windsor.

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (1,388)
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853 - 859 of 1,388 reviews

Reviewed 12 August 2014

I have been to this hotel in month of June2014.My stay with the hotel was very pleasant.Kayakalp Spa is the best part of the hotel , I received unexpected invitation call from the Spa for Spa orientation.And when I step down to the Spa it was better than my expectations. Very clean , Silent and Specious therapy rooms.Complete value for money.Receptionist their is well aware of the product knowledge and my therapist was well rhythmic.ITC should feel proud to have team like this.

Room Tip: Garden facing rooms.
  • Stayed: June 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Dawn940
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCWINDSOR, General Manager at ITC Windsor, Bengaluru, responded to this reviewResponded 14 August 2014

Dear Guest,

Greetings from the ITC Windsor, Bengaluru.

Thank you very much indeed for sharing with us such a delightful review on Trip Advisor.
Thank you for choosing ITC Windsor and giving us an opportunity to serve you…

Thank you for your appreciative comments for our Spa – Kaya Kalp. At Kaya Kalp we ensure that you embark on a royal and revitalizing journey… with an exquisite assortment of treatments and therapies specially crafted to pamper one’s soul. Treatments from around the world and across eras.

It integrates luxuriousness along with ancient Indian practices as well as specialized Western treatments. The environment and facilities are designed to cater to international standards offering an array of treatments.

The ITC Windsor, A Luxury Collection Hotel, the Imperial Residence of distinguished guests…..complete with a Luxurious Spa Experience.

We certainly look forward to welcoming you back again at the ITC Windsor.

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2014

I spent a week at the ITC Windsor. Here are the good and not so good highlights from my experience:

Good:
- the Indian food at the hotel - and ITC hotels in general - is outstanding. Dine at the Indian restaurants and order the ITC meals through room service
- friendly service

Not so good:
- this is a distinguished old hotel, so the rooms can have their drawbacks e.g. You can hear water in the pipes above your room while you sleep!
- I was very disappointed with rude service from the Travel Desk - I asked them to book me a regular Meru cab as the hotel car is obscenely expensive - he brusquely told me that he could give me their phone number but would not book it for me.

Stayed: August 2014, travelled on business
5  Thank World T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCWINDSOR, General Manager at ITC Windsor, Bengaluru, responded to this reviewResponded 11 August 2014

Dear Guest,

I would like to thank you for giving us your valuable feedback during your recent stay at ITC Windsor.

We are glad to inform you that the ITC Windsor has been attributed with the credo ‘where the city dines’!

I do appreciate you taking the time to apprise us of our shortcomings. It is feedback like this which helps us to improve, synergize and streamline our services and also further enhance guest experience.

It is our endeavour to deliver an exceptional guest experience, but its apparent in this case, we fell short. I would like to assure you that I have personally addressed your observations and necessary corrective measures have already been taken.

May I request you to treat this as an aberration, not reflective of our normal service standards and customer care.

We look forward to welcoming you back at ITC Windsor.

With kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2014

I am a regular visitor of this ITC owned hotel. As far as possible hotel management provide me room No.2325. This is newly renovated room with all modern facilities. It is quite. Second lift in Manor tower is under repair. Quality of food really excellent.
Although main Wilson rooms were allotted to some Company, which was providing training to their Managerial staff was causing lots of noice?
Staff is courtious and friendly, although new FOM in place of Mr. G.Valli is keeping himself aloof!
Mr.Asif, Asst.Food & Bev.Manager always keeps smiling and Mr. Dhiren Das, Chef de Parties are ready with new vegetarian break fast daily.

Room Tip: Rooms in the corner of each floor are better and quite.
  • Stayed: July 2014, travelled on business
    • Value
    • Rooms
    • Service
2  Thank jagdishAhmedabad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCWINDSOR, General Manager at ITC Windsor, Bengaluru, responded to this reviewResponded 11 August 2014

Dear Guest,

I would like to thank you for giving us your valuable feedback during your recent stay at ITC Windsor.

We are delighted to know that you enjoyed your stay with us…Thank you for choosing ITC Windsor and giving us an opportunity to serve you… Maintaining high standards of luxury and finesse in our Product & Services is our benchmark and thereby makes ITC Windsor a truly illustrious property.

We are glad to inform you that the ITC Windsor has been attributed with the credo ‘where the city dines’!

Your sentiments about Asif and Chef Dhiren have been conveyed to them.

It is our endeavor to provide our guests with the highest level of comfort and service to make their stay truly memorable.

We look forward to welcoming you back at ITC Windsor.

With kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

The Hotel seems to have maintained the old charm and also the royal look. The Towers part of the hotel has a very elegant feel to it. The Hotel décor is just fabulous. Each fragment of the hotel has foretaste of Luxury and style. The rooms are very spacious and well maintained.
The 3rd Floor of the towers wing had access to a private garden from the room, something very unique and admirable. However I must state that the bathroom is an aberration to the modishness of the hotel. The moment you step into the bathroom you feel like you are in a 2 star hotel. The ting of luxury seems to die at the door of the bath room. The people managing the hotel do a great job to please you and make you at home. However there is a slight lag in the maintenance of the room. Well not everything can be perfect and the coffee stains and the rusted soap bar is an example of few things where the management needs to buck up.
Be that as it may, I will give full credit to the team at the hotel and the way they can please you. Chef “Raviraj” and the restaurant manager at the Raj Pavilion are fantabulous in what they do. Their signature breakfast dishes are worth a lot of praises. The Raagi & Almond pie needs a special mention.

I would suggest that you should stay at this hotel and I would love to do so again.

Room Tip: Select a room in the towers wing on the Third Floor. Especially Room 2331. The Signature dishes on t...
  • Stayed: August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
2  Thank akhilbhansali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCWINDSOR, General Manager at ITC Windsor, Bengaluru, responded to this reviewResponded 11 August 2014

Dear Guest,

I would like to thank you for giving us your valuable feedback during your recent visit to ITC Windsor.

The ‘ITC Windsor’ does provide an exceptional and an indigenous experience in an ambience reminiscent of the colonial past imbued with gracious, impeccable and efficient service.

The ITC Windsor is truly a Hotel with a Class of its very own....

The Lancelot Garden” created in the style of gardens in English Country Manors with arches and climbing roses, reflects the colonial influences that have contributed to the growth of this beautiful city and also reinforces the ‘garden’ aspect of Bengaluru.”

As you rightly mentioned, Raj Pavilion hosts an exemplary culinary fare with an elaborate breakfast buffet service. We are delighted you enjoyed the same.

I also appreciate you taking the time to apprise us of our product It is feedback like this which helps us to improve, synergize and streamline our services and also further enhance guest experience.

We at ITC Windsor do strive to do our best to make your stay with us a truly comfortable and a memorable one

Thank you once again for your comments and we certainly look forward to welcoming you back again at the ITC Windsor.

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2014

Stayed for a night's stopover in Bangalore.
Very competent reception staff, making the check-in very smooth. Rooms cosy and had a old-age charm but having all the basic necessities at our disposal.

Tried the in-room dining for late lunch. The food was awesome - be it the presentation or the taste or the quality - always have had heard good things about ITC food - and honestly they didn't disappoint me.

Room service was very friendly and courteous - they always go the extra mile to make your stay a royal one.

Definitely staying here again the next time.

Room Tip: Ask for a higher floor, the golf course view is pretty nice
  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Service
3  Thank anupamwrites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCWINDSOR, General Manager at ITC Windsor, Bengaluru, responded to this reviewResponded 4 August 2014

Dear Guest,

I would like to thank you for giving us your valuable feedback during your recent stay at ITC Windsor.

We are delighted to know that you enjoyed your stay with us…Thank you for choosing ITC Windsor and giving us an opportunity to serve you… Maintaining high standards of luxury and finesse in our Product & Services is our benchmark and thereby makes ITC Windsor a truly illustrious property.

The ‘ITC Windsor’ does provide an exceptional and an indigenous experience in an ambience reminiscent of the colonial past imbued with gracious, impeccable and efficient service.

Thank you so much for your appreciative comments on our In Room Dining Service and Cuisine.

Yes, this time your stay with us was extremely short... and therefore we do hope your next stay with us shall be longer and we at the ITC Windsor look forward to the pleasure of welcoming you back in the near future.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2014

Stayed at the ITC Windsor ( Windsor Manor earlier) for three days in July. I was pleasantly surprised by the service. Considering its a very old hotel, I expected an old glory feel here but they have maintained it well. Check in was easy and the reception staff was really helpful. My colleague needed a phone charger for a not so common brand and they managed to find one in their business center to help her out.

The rooms were decently sized and sleep quality was very good. The food was also pretty good. Breakfast has a good spread with freshly made dosas and puris which was a delight. The hotel has Uber cabs available right at their gate which makes travelling in and around even easier. The pool though is average. It doesn't have a good view and looks like one of the regular club swimming pools. Also their toiletries in the rooms have a very masculine smell. A more unisex brand would be a better choice.

All in all a good place to stay with great hospitality.

  • Stayed: July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank TheWanderbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCWINDSOR, General Manager at ITC Windsor, Bengaluru, responded to this reviewResponded 28 July 2014

Dear Guest,

Greetings from ITC Windsor, Bengaluru.

Thank you for your very gracious comments and we are glad you enjoyed your stay with us.

The ITC Windsor is truly a Hotel with a Class of its very own.... We are happy that you enjoyed Breakfast as well as the rest of the Cuisine at our very fine restaurants.... We are glad to inform you that the ITC Windsor has been attributed with the credo ‘where the city dines’!

The team at ITC Windsor is indeed committed to quality service and your appreciation of our facilities, services and cuisine, specially efficiency and warm approach is heartening to note.

We look forward to the pleasure of your continued visits…

Warm Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ITC Windsor, Bengaluru

Address: 25 Windsor Square, Bengaluru 560052, India
Region: India > Karnataka > Bangalore District > Bengaluru
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Bengaluru
#4 Family Hotel in Bengaluru
#14 Spa Hotel in Bengaluru
#17 Business Hotel in Bengaluru
#21 Luxury Hotel in Bengaluru
Price Range: £111 - £182 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Windsor, Bengaluru 5*
Number of rooms: 240
Reservation Options:
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Also Known As:
Itc Windsor, Bengaluru Hotel Bangalore
The Windsor Hotel
Itc Windsor Sheraton
Windsor Bangalore
Windsor Sheraton Hotel Bangalore
Windsor Sheraton Bangalore

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