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“Worst Room Ever”
Review of Taj West End

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Taj West End
Ranked #16 of 695 Hotels in Bengaluru
Certificate of Excellence
Reviewed 23 June 2011

Avoid the "luxury rooms" - the hotel falsely advertises what these rooms look like - they look nothing like what the hotel website pictures depict...at least not our room. The picture on the web shows a beautiful room with green tones, hardwood floors, a slightly modern design and nice comfy bed. When you click on the picture you see a 4 poster bed - but still with hardwood floors and seems to be nice....
We were put at the end of the hall in a dilapidated "wing" of the hotel right next to the main road. Sorry but this place is totally resting on it's laurels and using the term "heritage" to excuse the horrible dirty carpet, damaged furniture and dirty surroundings...It looks like they just forgot about that part of the hotel. But for what they charge per night, Taj West End was a rip off and left us feeling doubly cheated because what is on the web is certainly not what you get. I expect this traveling at lower end accommodations in India but not at a Taj.

  • Stayed: June 2011, travelled with family
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1  Thank PaperPaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tejarshi, General Manager at Taj West End, responded to this reviewResponded 14 July 2011

Dear Guest,

We would like to thank you for taking out time to share your feedback regarding your recent stay at The Taj West End and we apologise for the inconvenience caused. Without constructive feedback from our guests, it will not be possible for us to measure the quality of services and products provided and make necessary improvements.

I have shared your feedback regarding room allocation with our team and would like to assure you that the concerns will be certainly addressed. Would request you to let us know our preference of room at the time of check in so that we could update your profile for your preference to ensure that you get a room according to your choice during your future visits.

My team and I are committed to offer you the highest standards of hospitality at The Taj West End. We certainly look forward to welcoming you back. It will be my privilege to assist you with availability of accommodation, their rates and any other travel facilitation. Please do not hesitate to contact me on sanjay.sood@tajhotels.com.

Thank you once again for choosing our hotel. I look forward to your next Bangalore visit and hope to have the pleasure of personally welcoming you back to The Taj West End.


Kindest regards and best wishes.

Sanjay Sood
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,351 - 1,357 of 1,640 reviews

Reviewed 21 June 2011

The thing i liked the most about the West End is the old world feel that it gives, back when Bangalore was still a rustic cantonment city and not the IT megalith it has become today. The service is excellent, the restaurants are to die for and the location is swell. Even the incessant traffic on Race Course Road seems really distant when you are tucked into this hotel. The Blue Ginger is certainly one place you should visit before dying, and the lawns and swimming pool are a delight to stretch out on / swim in. However the Race Course just opposite turned out to be quite a let down. While on the expensive side, the Taj West End tells you just one thing - when you stay with the best, you have to pay the best. Go here and you won't be disappointed.

  • Stayed: November 2010, travelled on business
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Thank vtmathew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2011

A fantastic hotel for both business and pleasure. Upon arrival was pre upgraded to the new wing with stately large rooms and large bathroom/closet.
Amazing restaurant - Blue Ginger with Indian touches to Asian food, tasting menu was exceptional - had it twice in a 4 day stay! The Indian restaurant was very accommodating -asked for an exotic item that was not on the menu, and the manager was kind enough to specifically source ingredients and had it cooked - all in 30 minutes! That a WOW! Service was simply exceptional and everyone was polite and instant in responses!

Room Tip: Simply ask on check in
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  • Stayed: March 2011, travelled on business
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1  Thank dssrriri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2011

I thoroughly enjoyed my stay in Taj West End. Though I was there for just one night but wanted to stay more.
Privacy of the suites and rooms is excellent. The rooms are build functionally good. The surroundings are great and the greenery is excellent it's almost a jungle. You are in a forest being at the center of a bustling town.
A good Spa to support this facility is also available with good herbal massages.

Room Tip: Ask for rooms away from the main building.
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  • Stayed: May 2011, travelled on business
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1  Thank imsam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 June 2011

Its a large property, well landscaped, lots of trees everywhere, with beautful rooms. Excellent and responsive staff. Some of the Technology like Airconditioning, internet, bath fittings are dated, so you have to compromise there.
Excellent restaurants (specially Blue Ginger).

  • Stayed: June 2011, travelled on business
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Thank Rajeev_Shroff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2011

my husband and me stayed here for one night to celebrate my birthday.. it was perfect.. right from the warm welcome to the flowers & cake in the room.. the room was excellent.. we stayed in the club section.. the room was spacious and bathroom was lovely..

we dined at blue ginger which was fabulous..

the breakfast spread was outstanding.. one of the best i have seen in my travel across the globe..

highly recommend this hotel to everyone !! it was the most memorable stay and i would love to go back to Taj west end.

  • Stayed: March 2011, travelled as a couple
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Thank Snneha A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 June 2011

Went to Bangalore with my wife for a weekend getaway. Chose to stay at Taj West end. Beautiful property with an old world charm. Comfy rooms, good food, great hospitality. Thoroughly enjoyed our stay. Went for long walks in the morning followed by a good buffet breakfast. Lazed around in the room and ate fab food. All in all a grear experience.

  • Stayed: July 2010, travelled as a couple
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Thank anantPune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Taj West End

Address: Race Course Road, Bengaluru 560001, India
Phone Number:
Region: India > Karnataka > Bangalore District > Bengaluru
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Bengaluru
#2 Business Hotel in Bengaluru
#2 Luxury Hotel in Bengaluru
#3 Family Hotel in Bengaluru
#4 Romantic Hotel in Bengaluru
Price Range: £139 - £283 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Taj West End 5*
Number of rooms: 117
Official Description (provided by the hotel):
With 130 years of illustrious history and unparalleled heritage, Taj West End defines the ‘iconic’! 36 kms from the Bangalore International Airport, Taj West End is located at the heart of Bangalore. Started by the Bronson's as a 10-room inn in 1887, this veritable oasis is now home to 117 magnificent rooms, each opening up to a space that allows you to bask in the sun and enjoy the natural environs. All this wonderfully complemented by our award winning restaurants to satiate your culinary desires including Masala Klub, Blue Ginger, Mynt and Blue Bar! Add to this the eight indoor and outdoor venues, each distinct in design, location and view to suit the theme of business and private events alike, a world class concierge service, award winning spa & salon, etc. and signature experiences including the Heritage Walk, Afternoon Tea Ritual and Breakfast under the Raintree, Taj West End is second to none in structure, style, service and delivering on its brand promise of Sincere Care! ... more   less 
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Also Known As:
The Taj West End Hotel Bangalore
Taj West End Bangalore
Taj West End Hotel Bangalore

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