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“Great Service”
Review of Taj West End

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Taj West End
Ranked #18 of 681 Hotels in Bengaluru
Certificate of Excellence
Reviewed 15 February 2013

I really like the Taj. It is a true oasis from the chaos that is Bangalore with fantastic gardens to relax in and generally a very relaxed feel to the place. The staff are great - not overbearing like in a lot of Indian hotels but very competent and happy to help. The rooms are fine, big with big balconies to relax. I would just say that some are a little tired but everything works.

One complaint. They forgot to charge me for my airport transfer so emailed me to ask for my credit card details. I have no issue with this. But I didn't reply immediately as I was travelling. In less than 24 hours I received another email begging for my details and was told that they would doc the wages of the staff if I didn't provide the details immediately. Whether this was true or not I didn't like being treated like this.

Anyway, a small issue with what overall was a very very good stay - My 2nd time there.

Room Tip: All seem good. The Frangopani rooms have nice large balconies overlooking the grounds.
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  • Stayed: December 2012, travelled on business
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1  Thank Marraminga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanjay_Sood_TWE, General Manager at Taj West End, responded to this reviewResponded 19 February 2013

Dear Guest,

Thank you for taking time out to review our Hotel on Trip Advisor.

We have shared your feedback regarding the mail sent by Travel Desk associate with our team and would like to assure you that the concerns will be certainly addressed. We certainly assure you of improvements for your future visits to our Hotel.

Look forward to welcoming you back to The Taj West End again during your next visit to Bangalore

Kindest Regards,

Sanjay Sood
General Manager

The Taj West End

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,195 - 1,201 of 1,627 reviews

Reviewed 12 February 2013

I was there with my parents and was very pleasantly surprised. Instead of a hotel, it's like a natural resort, right in the heart of the city.
Despite a great breakfast, what I ordered in the room was pretty average. So, the food isn't great and seems overpriced because of that. But, it is served in good time and they're willing to change it, if you don't like it.
The rooms are quite big and comfortable.
With a 125 year old style of architecture, metal keys instead of key cards, huge rooms, it's like traveling back in time, with the usual, brilliant service of the Taj.

The bathroom disappoints because the bottles they give bathing gels in, don't fit in the slot in the shower area, due to their height. You've to keep managing them from falling down, all the time.
Also, the shower's height is a bit low, so you have to keep shifting positions while showering, even if you have an average height.

Room Tip: Our room was on the ground floor and I really liked that. So, go for the ground floor ones.
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  • Stayed: February 2013, travelled with family
    • Value
    • Location
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1  Thank BPiyush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanjay_Sood_TWE, General Manager at Taj West End, responded to this reviewResponded 15 February 2013

Dear Guest,

Thank you for taking time out to review our Hotel on Trip Advisor.

We have shared your feedback regarding quality of food and shower in the room with our team and would like to assure you that the concerns will be certainly addressed. We certainly assure you of improvements for your future visits to our Hotel.

Look forward to welcoming you back to The Taj West End again during your next visit to Bangalore.

Kindest Regards,

Sanjay Sood
General Manager

The Taj West End

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2013

Stayed 2 nights on leisure trip, Upgraded to slightly larger room which was nice. Very spacious rooms and bathroom but agree with another reviewer that nothing very "special" about the bathroom. Breakfast had good choice of cold meats etc so good but not outstanding. And also agree that a hotel of this price and calibre MUST provide free wifi- even if you add a few ££ to the cost of the room, you otherwise risk aggravating guests who expect to have this available at all times- and far smaller and cheaper hotels and havelis provide the same. Didn't see a particularly nice bar for an evening drink - but could always have this in the gardens - which- with the Pool area were great- a real haven within the city- and the Indian restaurant food- served in the garden- delish. And as always the Taj staff were excellent-they make any stay in a Taj hotel a great experience.

  • Stayed: January 2013, travelled with friends
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1  Thank fussy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanjay_Sood_TWE, General Manager at Taj West End, responded to this reviewResponded 14 February 2013

Dear Guest,

Thank you for taking out time to review us on Trip Advisor and for posting your compliments.

We are happy to note that you have had a great stay with us.

Look forward to welcoming you back to The Taj West End again on your next visit to Bangalore.

Kindest Regards,

Sanjay Sood
General Manager

The Taj West End

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2013

I was booked in the Taj West End for the week while attending am air show. This hotel is situated on a large plot of real estate in the heart of Bangalore and offers peace and quiet. The rooms are spacious, set about among the main building and separate wings. The restaurants are fine, and health club amenities recently renovated, offering a number of training devices. No complaints about this hotel. Yes it is expensive but in my case I was on business travel and did not have to pay out of my own pocket. Definitely worth staying here.

Stayed: February 2013, travelled on business
1  Thank mysterioustraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanjay_Sood_TWE, General Manager at Taj West End, responded to this reviewResponded 12 February 2013

Dear Guest,

Thank you for taking out time to review us on Trip Advisor and for posting your compliments.

We are happy to note that you have had a great stay with us.

Look forward to welcoming you back to The Taj West End again on your next visit to Bangalore.
Kindest Regards,

Sanjay Sood
General Manager
The Taj West End

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2013

We enjoyed our first two days in India at the Taj Westend. It is the perfect place to recover from a long flight. Two lovely pools, a large garden, bars and restaurants for delicious snacks and meals. Comfy beds...The bathroom, however, let it down a bit, rather old. And my major quibble - when you are paying high prices for your hotel stay you really do expect free internet!

  • Stayed: January 2013, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Sparrot3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanjay_Sood_TWE, General Manager at Taj West End, responded to this reviewResponded 12 February 2013

Dear Guest,

Thank you for taking time out to review our Hotel on Trip Advisor.

We have shared your feedback regarding internet charges with our team and would like to assure you that the concerns will be certainly addressed. Let me take this opportunity to inform you that we do allow our guests to use internet for about 30 minutes without any charges at our Business Centre. We certainly assure you of improvements for your future visits to our Hotel.

Look forward to welcoming you back to The Taj West End again during your next visit to Bangalore.

Kindest Regards,

Sanjay Sood
General Manager
The Taj West End

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2013

We were in Bangalore for an industry event, and the hotel was fully booked. Despite a full house of demanding business people, everything went as smooth as Silk. From the time we arrived for our six-day stay, every staff member was friendly, gracious, and helpful. Service in the restaurants was friendly and efficient, the menus were diverse, and the food was generally excellent. Even the housekeeping staff surprised us with daily little touches in the rooms.

Of special note was the service provided by Duty Manager, Devina Mitra. I made the mistake of dressing in the dark, and didn't realize until too late that I had left for work wearing the jacket from one suit and the pants from another. With one phone call to the front office, Ms. Mitra personally went to my room, collected and packaged the correct trousers, and passed them on to a courrier to be brought to our conference. It just doesn't get any better than that.

Overall, we had a wonderful stay. This is a hotel with old world charm and service to match. Highly recommended.

Stayed: February 2013, travelled on business
2  Thank SBP_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanjay_Sood_TWE, General Manager at Taj West End, responded to this reviewResponded 12 February 2013

Dear Guest,

Thank you for taking out time to review us on Trip Advisor and for posting your compliments.

We are happy to note that you have had a great stay with us. We have conveyed your compliments to Ms.Devina Mitra.

Look forward to welcoming you back to The Taj West End again on your next visit to Bangalore.

Kindest Regards,

Sanjay Sood
General Manager
The Taj West End

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2013

well not really amazing but quite decent. I would not rate masala klub as an extraordinary or excellent place for foodies but yes quite a decent one which has all the qualities to meet ur expectations. the staff is too good and courteous... the best part. the signature dish of the khatta pyaz was really different but not for people like us who believe in old indian food.. its for those who want to experiment.
overall good!!!

  • Stayed: December 2012, travelled on business
    • Value
    • Service
Thank shivani k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanjay_Sood_TWE, General Manager at Taj West End, responded to this reviewResponded 12 February 2013

Dear Guest,

Thank you for taking time out to review our Hotel on Trip Advisor.

We have shared your feedback regarding your experience at Masala Klub with our team and would like to assure you that the concerns raised by you will be addressed. We certainly assure you of improvements for your future visits to our Hotel.

Look forward to welcoming you back to The Taj West End again during your next visit to Bangalore.

Kindest Regards,

Sanjay Sood
General Manager

The Taj West End

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Taj West End

Address: Race Course Road, Bengaluru 560001, India
Phone Number:
Region: India > Karnataka > Bangalore District > Bengaluru
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Bengaluru
#3 Family Hotel in Bengaluru
#4 Romantic Hotel in Bengaluru
#11 Spa Hotel in Bengaluru
#15 Luxury Hotel in Bengaluru
Price Range: £151 - £283 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Taj West End 5*
Number of rooms: 117
Official Description (provided by the hotel):
With 130 years of illustrious history and unparalleled heritage, Taj West End defines the ‘iconic’! 36 kms from the Bangalore International Airport, Taj West End is located at the heart of Bangalore. Started by the Bronson's as a 10-room inn in 1887, this veritable oasis is now home to 117 magnificent rooms, each opening up to a space that allows you to bask in the sun and enjoy the natural environs. All this wonderfully complemented by our award winning restaurants to satiate your culinary desires including Masala Klub, Blue Ginger, Mynt and Blue Bar! Add to this the eight indoor and outdoor venues, each distinct in design, location and view to suit the theme of business and private events alike, a world class concierge service, award winning spa & salon, etc. and signature experiences including the Heritage Walk, Afternoon Tea Ritual and Breakfast under the Raintree, Taj West End is second to none in structure, style, service and delivering on its brand promise of Sincere Care! ... more   less 
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Also Known As:
The Taj West End Hotel Bangalore
Taj West End Bangalore
Taj West End Hotel Bangalore

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