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“delightful service”
Review of Taj West End

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Taj West End
Ranked #16 of 726 Hotels in Bengaluru
Certificate of Excellence
Reviewed 1 February 2014

Without a second thought one can rate a five star for the excellent service provided by any of the taj franchise. And west end was no exception,they are always present to address your queries without keeping your privacy at stake. In a nutshell, to say, you pay the price for being treated royally for the entire stay :-)

  • Stayed: March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Singjingles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheTaj W, General Manager at Taj West End, responded to this reviewResponded 3 February 2014

Dear Guest,

Thank you for taking out time to review us on Trip Advisor and for posting your compliments.

We are happy to note that you have had a great stay with us.

Look forward to welcoming you back to The Taj West End again on your next visit to Bangalore.

Kindest regards,

Somnath Mukherjee
General Manager
The Taj West End
Race Course Road
Bangalore - 560 001, India
Telephone: +91 80 66605660
Fax : +91 80 6660 5700
Website : The Taj West End

Voted among the top 25 luxury Hotels in India -Trip Advisor 2012
Voted the number 1 Business Hotel in India - Conde Nast Traveller UK Readers Awards 2010
Voted Amongst Top 10 Best Luxury Hotels in India - Trip Advisor's Travel Choice Awards 2009
Ranked among the top 10 business hotels in the World - Condé Nast Traveller 2009 Reader Awards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 31 January 2014

This extraordinary place right in the middle of a booming city Bangalore; more than 15 acres of mature garden some of the trees more than 100 years old. A real paradise much better every year with the trees and the garden becoming incredibly beautiful. Each building is different and the two pools are seclded and discret, the spa is extremely enjoyable with a steam room complimentary. A real choice in the restaurants on the compound itself. Service wonderful, India at her best

Room Tip: The last room of a sing is larger and faces two different gardens
See more room tips
  • Stayed: January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Poppy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheTaj W, General Manager at Taj West End, responded to this reviewResponded 1 February 2014

Dear Guest,

Thank you for taking out time to review us on Trip Advisor and for posting your compliments.

We are happy to note that you have had a great stay with us.

Look forward to welcoming you back to The Taj West End again on your next visit to Bangalore.

Kindest regards,

Somnath Mukherjee
General Manager
The Taj West End
Race Course Road
Bangalore - 560 001, India
Telephone: +91 80 66605660
Fax : +91 80 6660 5700
Website : The Taj West End

Voted among the top 25 luxury Hotels in India -Trip Advisor 2012
Voted the number 1 Business Hotel in India - Conde Nast Traveller UK Readers Awards 2010
Voted Amongst Top 10 Best Luxury Hotels in India - Trip Advisor's Travel Choice Awards 2009
Ranked among the top 10 business hotels in the World - Condé Nast Traveller 2009 Reader Awards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2014

This is a grand hotel located on a huge and lush land parcel with stately old (or old-style) buildings. They have great food, whether at breakfast or at the Blue Ginger restaurant, and a pleasant, accommodating staff. The rooms are immaculately clean and spacious with high vaulted ceilings, great TV, comfortable bed, good wi-fi. The hotel rooms and facilities are beautifully decorated and you get a sense of the history of the place and the distinguished guests that have stayed there. Despite there being a large internationally attended conference going on while I stayed, there was no noticeable decline in service. So for conventions and things they're probably great.

I have stayed at this hotel twice - the first time was apparently in one of the newer buildings, and the most recent in the main building attached to reception. The first time I was somewhat remote (tough to get around after dark) but the room was in great (new) shape. The second time, the room appeared fine, but there was a strong smell of sewage from the bathroom. The first night I kept the bathroom door closed for this reason and because I couldn't find all the light switches in the room. The next day they told me the problem was fixed, but if you left the room for a few minutes and came back, you still smelled it (but it didn't make your eyes water anymore). They have a nice big bathtub but why would you use it? Running water is hot and good pressure, but if you decide to shower and reduce your "stink exposure time", you really have to struggle to get water that's both warm, and has enough pressure to avoid contortions under the shower head.

For the purposes of this review, I acknowledge the sewage smell MAY have been an isolated case, but in a hotel of this caliber it should be caught when the room is prepped for occupancy, not when the manager reads the TripAdvisor review.

Like many of the larger hotels, they also go overboard with the security checks. You have to run everything through an x-ray machine and get scanned and frisked when you enter the main building, and must enter and exit only via the reception entrance. But any other building you can walk in just fine. If you're one of the few people still carrying film cameras it takes some convincing before they'll agree not to ruin your film by running it through the xray machine every time you go in. It's all kind of silly, because if you're up to no good, you can easily slip past them when they're not watching, or just squeeze between the potted plants they've placed all around to block all the other entrances. Or just go in another building. It just ends up being an inconvenience though it may persuade some that they are serious about security.

All in all, it's still a nice hotel, but there is only so long you can rest on your "125 years" laurels before you have to reinvest money into the place. There are plenty of other top-notch hotels in Bangalore.

Room Tip: Check your room before you accept it during check-in
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  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TAZMPictures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheTaj W, General Manager at Taj West End, responded to this reviewResponded 1 February 2014

Dear Guest,

Thank you for taking the time to review us on Trip Advisor and also for posting your generous compliments.

We have shared your feedback and your experience with our team and would like to assure you that the concerns raised will be addressed. We certainly assure you of improvements for your future visits to our Hotel.

Look forward to welcoming you back to The Taj West End again during your next visit to Bangalore.

Kindest regards,

Somnath Mukherjee
General Manager
The Taj West End
Race Course Road
Bangalore - 560 001, India
Telephone: +91 80 66605660
Fax : +91 80 6660 5700
Website : The Taj West End

Voted among the top 25 luxury Hotels in India -Trip Advisor 2012
Voted the number 1 Business Hotel in India - Conde Nast Traveller UK Readers Awards 2010
Voted Amongst Top 10 Best Luxury Hotels in India - Trip Advisor's Travel Choice Awards 2009
Ranked among the top 10 business hotels in the World - Condé Nast Traveller 2009 Reader Awards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2014

November 12th, 2013. In the heart of an enchanting park full of squirrels and birds. The luxury West End Taj Hotel is far - very far - of the bustling Bangalore. Extraordinary staff and good lunch at the Blue Ginger, outdoor restaurant ($ 80).

  • Stayed: November 2013, travelled as a couple
    • Value
    • Service
Thank loulougoldstein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheTaj W, General Manager at Taj West End, responded to this reviewResponded 30 January 2014

Dear Guest,

Thank you for taking out time to review us on Trip Advisor and for posting your compliments.

We are happy to note that you have had a great stay with us.

Look forward to welcoming you back to The Taj West End again on your next visit to Bangalore.

Kindest regards,

Somnath Mukherjee
General Manager
The Taj West End
Race Course Road
Bangalore - 560 001, India
Telephone: +91 80 66605660
Fax : +91 80 6660 5700
Website : The Taj West End

Voted among the top 25 luxury Hotels in India -Trip Advisor 2012
Voted the number 1 Business Hotel in India - Conde Nast Traveller UK Readers Awards 2010
Voted Amongst Top 10 Best Luxury Hotels in India - Trip Advisor's Travel Choice Awards 2009
Ranked among the top 10 business hotels in the World - Condé Nast Traveller 2009 Reader Awards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2014

The Taj West End in Bangalore is a beautiful retreat, secluded by gorgeous gardens from the hustle and bustle of the big city. The room and amenities were first class, but what impressed me most was the excellent service. Everyone was attentive but not over-bearing. From the first moment of arrival until the stay ended the staff was helpful, smiling, courteous and just friendly enough. Whatever I wanted or needed was tended to immediately. I highly recommend using the hotel cars in this busy city. The drivers are courteous and the cars are clean, cool and comfortable. The drop off service at the airport was wonderful. I was met by a hotel representative, my bags were handled, I was assisted with check in and shortly thereafter I was relaxing in the lounge. This was so different from the usual exhausting airport routine. As a woman travelling alone in India, I felt very safe secure and comfortable at the Taj West End.

Room Tip: I think every room is good. I asked for a room with a balcony. It overlooked a small secluded gard...
See more room tips
  • Stayed: December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Everettgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheTaj W, General Manager at Taj West End, responded to this reviewResponded 27 January 2014

Dear Guest,

Thank you for taking out time to review us on Trip Advisor and for posting your compliments.

We are happy to note that you have had a great stay with us.

Look forward to welcoming you back to The Taj West End again on your next visit to Bangalore

Kindest regards,

Somnath Mukherjee
General Manager
The Taj West End
Race Course Road
Bangalore - 560 001, India
Telephone: +91 80 66605660
Fax : +91 80 6660 5700
Website : The Taj West End

Voted among the top 25 luxury Hotels in India -Trip Advisor 2012
Voted the number 1 Business Hotel in India - Conde Nast Traveller UK Readers Awards 2010
Voted Amongst Top 10 Best Luxury Hotels in India - Trip Advisor's Travel Choice Awards 2009
Ranked among the top 10 business hotels in the World - Condé Nast Traveller 2009 Reader Awards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2014

A beautifully designed and laid out hotel in nice grounds with really helpful staff. From swiftly sorting out a room when there seemed to be no vacancies, to providing me the right painkillers in the middle of the night for raging toothache, I cannot fault the Taj WestEnd. Lovely food, beautifully presented they looked after us faultlessly. All the staff were super friendly and super helpful

Stayed: January 2014, travelled on business
Thank maybelater18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheTaj W, General Manager at Taj West End, responded to this reviewResponded 30 January 2014

Dear Guest,

Thank you for taking out time to review us on Trip Advisor and for posting your compliments.

We are happy to note that you have had a great stay with us.

Look forward to welcoming you back to The Taj West End again on your next visit to Bangalore.

Kindest regards,

Somnath Mukherjee
General Manager
The Taj West End
Race Course Road
Bangalore - 560 001, India
Telephone: +91 80 66605660
Fax : +91 80 6660 5700
Website : The Taj West End

Voted among the top 25 luxury Hotels in India -Trip Advisor 2012
Voted the number 1 Business Hotel in India - Conde Nast Traveller UK Readers Awards 2010
Voted Amongst Top 10 Best Luxury Hotels in India - Trip Advisor's Travel Choice Awards 2009
Ranked among the top 10 business hotels in the World - Condé Nast Traveller 2009 Reader Awards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2014

Fabulous Hospitality . The Taj west end holds the tag of being one of the best in the city of Bangalore. We had a fantastic stay and must appreciate the way the front office staff welcomed us which was really unique and the food in the restaurant is a gourmets delight. Fantastic hotel

  • Stayed: December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SmartTripper78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheTaj W, General Manager at Taj West End, responded to this reviewResponded 24 January 2014

Dear Guest,

Thank you for taking out time to review us on Trip Advisor and for posting your compliments.

We are happy to note that you have had a great stay with us.

Look forward to welcoming you back to The Taj West End again on your next visit to Bangalore.

Kindest regards,

Somnath Mukherjee
General Manager
The Taj West End
Race Course Road
Bangalore - 560 001, India
Telephone: +91 80 66605660
Fax : +91 80 6660 5700
Website : The Taj West End

Voted among the top 25 luxury Hotels in India -Trip Advisor 2012
Voted the number 1 Business Hotel in India - Conde Nast Traveller UK Readers Awards 2010
Voted Amongst Top 10 Best Luxury Hotels in India - Trip Advisor's Travel Choice Awards 2009
Ranked among the top 10 business hotels in the World - Condé Nast Traveller 2009 Reader Awards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Taj West End

Address: Race Course Road, Bengaluru 560001, India
Phone Number:
Region: India > Karnataka > Bangalore District > Bengaluru
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Bengaluru
#3 Family Hotel in Bengaluru
#4 Romantic Hotel in Bengaluru
#10 Spa Hotel in Bengaluru
#14 Luxury Hotel in Bengaluru
Price Range: £157 - £276 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Taj West End 5*
Number of rooms: 117
Official Description (provided by the hotel):
With 130 years of illustrious history and unparalleled heritage, Taj West End defines the ‘iconic’! 36 kms from the Bangalore International Airport, Taj West End is located at the heart of Bangalore. Started by the Bronson's as a 10-room inn in 1887, this veritable oasis is now home to 117 magnificent rooms, each opening up to a space that allows you to bask in the sun and enjoy the natural environs. All this wonderfully complemented by our award winning restaurants to satiate your culinary desires including Masala Klub, Blue Ginger, Mynt and Blue Bar! Add to this the eight indoor and outdoor venues, each distinct in design, location and view to suit the theme of business and private events alike, a world class concierge service, award winning spa & salon, etc. and signature experiences including the Heritage Walk, Afternoon Tea Ritual and Breakfast under the Raintree, Taj West End is second to none in structure, style, service and delivering on its brand promise of Sincere Care! ... more   less 
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Also Known As:
The Taj West End Hotel Bangalore
Taj West End Bangalore
Taj West End Hotel Bangalore

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