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“fantastic, wonderful relaxing trip”

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The Leela Palace Bengaluru
Ranked #10 of 662 Hotels in Bengaluru
Certificate of Excellence
Maidenhead, United Kingdom
Level Contributor
213 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
“fantastic, wonderful relaxing trip”
Reviewed 13 June 2011

stayed at this hotel accompanying my husband who was on a business trip. I spent the time relaxing by the pool! The only thing I would have to say against the hotel is they dont seem to understand poolside service very well. They come out straight away with towels, and sometimes water, (which is complimentary. the water tended to depend on who was on duty. though you got it if you asked)
by end of week service was more available, and they had improved brilliantly!
the staff in general were attentive, smiling, and couldnt do enough for us, and many a happy moment was spent in the library bar, with staff looking after our every need.
special thanks to Arri, Mandeep, Deepesh.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank smiletravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew_Hendrian, General Manager at The Leela Palace Bengaluru, responded to this review, 26 August 2011
Dear Guest,

Thank you for taking the time to share your experience.

It’s good to hear that you had a wonderful stay at Leela Bangalore.

Your comments regarding the hotel, pool, Library Bar, and our team are truly appreciated.

We look forward to welcoming you back to The Leela Palace Kempinski Bangalore to provide you with the same unforgettable experience you have come to expect from us.

Warmest Regards,

Andrew Hendrian
General Manager
The Leela Palace Kempinski Bangalore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (369)
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English first
Chicago, Illinois
Level Contributor
30 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 12 June 2011

I travel to India 3 or 4 times per year for business and have stayed in many different hotels. The Leela Palace is by far my favorite place to stay. It is always a consistent experience - excellent rooms with everything a business traveler needs.

The hotel lounges/restaurants have beautiful outside seating for entertaining clients. Would highly recommend this hotel to anyone traveling to Bangalore.

  • Stayed February 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Chicagolikes2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew_Hendrian, General Manager at The Leela Palace Bengaluru, responded to this review, 26 August 2011
Dear Guest,

Thank you for taking the time to share your experience.

It’s good to hear that you had a wonderful stay at Leela Bangalore.

Your comments regarding the hotel are truly appreciated. I am delighted that you would consider recommending our facility to your friends and colleagues

We look forward to welcoming you back to The Leela Palace Kempinski Bangalore to provide you with the same unforgettable experience you have come to expect from us.

Warmest Regards,

Andrew Hendrian
General Manager
The Leela Palace Kempinski Bangalore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangalore
Level Contributor
93 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 9 June 2011

My wife and me checked into the hotel for a week end. Very smiling front office staff. Great lunch with fantastic service. Superb room service for dinner -- trolley came with hot case and fantastic food. smooth check out. Only issue -- smart card/key not very user friendly. ON THE WHOLE, GREAT EXPERIENCE

  • Stayed May 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Ajay33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew_Hendrian, General Manager at The Leela Palace Bengaluru, responded to this review, 23 August 2011
Dear Guest,

Thank you for taking the time to share your experience.

It’s good to hear that you had a wonderful stay at Leela Bangalore.

Your comments regarding the hotel, Staff and food are truly appreciated. Thank you for sharing with us your dissatisfaction with regards to the Key Cards.

We look forward to welcoming you back to The Leela Palace Bangalore to provide you with the same unforgettable experience you have come to expect from us.

Warmest Regards,

Andrew Hendrian
General Manager
The Leela Palace Bangalore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NJ
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 June 2011

Stayed in the Leela for the first time, the roads leading to Leela is hell, but once you are inside, it is a different world all together. The architecture is unique - as though it is an Indian palace. The best part was the green garden/lawns and also the excellent spread they have for breakfast and lunch. We always had our dinner from outside.
Apart from the at-times slow service, we found everything to our taste. Very, very good choice if you are in Bengaluru.

Stayed May 2011, travelled with family
Helpful?
1 Thank backpackerlars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew_Hendrian, General Manager at The Leela Palace Bengaluru, responded to this review, 23 August 2011
Dear Guest,

Thank you for taking the time to share your experience.

It’s good to hear that you had a wonderful stay at Leela Bangalore.

Your comments regarding the hotel, our gardens and food are truly appreciated.

We look forward to welcoming you back to The Leela Palace Bangalore to provide you with the same unforgettable experience you have come to expect from us.

Warmest Regards,

Andrew Hendrian
General Manager
The Leela Palace Bangalore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 June 2011

It's a lovely atmosphere and i will love to stay there again.The food was really nice and mouth watering.Also the room service is very good.Swimming pool is very good. I love to stay there again with my family.

  • Stayed February 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank write2sudipto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew_Hendrian, General Manager at The Leela Palace Bengaluru, responded to this review, 23 August 2011
Dear Guest,

Thank you for taking the time to share your experience.

It’s good to hear that you had a wonderful stay at Leela Bangalore.

Your comments regarding the hotel, facilities and food are truly appreciated.

We look forward to welcoming you back to The Leela Palace Kempinski Bangalore to provide you with the same unforgettable experience you have come to expect from us.

Warmest Regards,

Andrew Hendrian
General Manager
The Leela Palace Kempinski Bangalore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cochin
Level Contributor
52 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 8 June 2011

You cannot call this a hotel , as it really looks like a palace,conveniently located when the old airport was there , but now i think not many people need to go to that side of city,great rooms, and nice bathrooms, very well maintained, quite expensive of course, has a small shopping are which is nice and a gaming area for kids.

  • Stayed October 2010, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank geo075
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew_Hendrian, General Manager at The Leela Palace Bengaluru, responded to this review, 23 August 2011
Dear Guest,

Thank you for taking the time to share your experience.

It’s good to hear that you had a wonderful stay at Leela Bangalore.

Your comments regarding the hotel are truly appreciated.

We look forward to welcoming you back to The Leela Palace Kempinski Bangalore to provide you with the same unforgettable experience you have come to expect from us.

Warmest Regards,

Andrew Hendrian
General Manager
The Leela Palace Kempinski Bangalore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
USA
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 June 2011

I have stayed many times at the Leela Palace. I found the quality deteriorating.. On my last stay, I was asked to move for 2 days in my weeklong stay to a different room, because the rate was not applicable to those two days!. On one previous stay, wanted to take a shower after landing in B'Lore after a 17hrs fllight. As I opened the water in the shower, the shower head fell on me. One evening returning to the room, found that the room was not cleaned. I have had many excellent stays in the past few years at Leela, but this has turned me off. Some of the staff had been excellent . Some were Ok. I visit Bangalore for a week once a month from US , From this month on, I will be trying a new hotel in Bangalore. Sorry, Leela you lost me.

  • Stayed May 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank mafcon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew_Hendrian, General Manager at The Leela Palace Bengaluru, responded to this review, 23 August 2011
Dear Guest,

I would like to thank you for taking the time out to send us your impressions about the hotel and its services.

It is quite unfortunate to hear from you that your experience at the Leela Bangalore, due to the incidents that occurred and the service levels, were not up to the standards as per your earlier visits. We will make sure the same is addressed and rectified so that there is no room for such complaints on your future visits with us.

Please accept our sincere apologies for the inconvenience caused and hope you would give us another opportunity to serve you in the future.

Warmest Regards,

Andrew Hendrian
General Manager
The Leela Palace Kempinski Bangalore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Leela Palace Bengaluru

Property: The Leela Palace Bengaluru
Address: #23 HAL Airport Road, Bengaluru 560008, India
Phone Number:
Region: India > Karnataka > Bangalore District > Bengaluru
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Bengaluru
#7 Romantic Hotel in Bengaluru
#8 Business Hotel in Bengaluru
#9 Family Hotel in Bengaluru
#9 Luxury Hotel in Bengaluru
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Leela Palace Bengaluru 5*
Number of rooms: 357
Reservation Options:
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Also Known As:
The Leela Palace Bangalore Hotel Bangalore
Leela Palace Bangalore
Leela Hotel Bangalore
Leela Palace Hotel Bangalore
Hotel Leela Bangalore

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