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“Great service”

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The Oberoi, Bengaluru
Ranked #1 of 664 Hotels in Bengaluru
Certificate of Excellence
1 review
“Great service”
Reviewed 24 April 2012

Beautiful hotel , smiling n warm staff. Smooth and wonderful service. Haushitar was very helpful. So far my best experience in terms of service in India. Their biggest asset is their training and manpower.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Varsha_Vallurupalli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oberoi_Bangalore, General Manager at The Oberoi, Bengaluru, responded to this review, 27 April 2012
Dear Ms. Vallurpalli,

Thank you for giving us an opportunity to serve you during your stay with us from 12th to 14th April 2012 and also for taking time to post your compliments on Trip Advisor.

We are delighted to note that you found our service the best in India. Thank you indeed for this compliment. Every guest is very special to us and it is our endeavour to make sure that they have a memorable experience.

We look forward to the pleasure of your continued visits to our hotel.

Thank you,


Huvida Marshall (Ms)
General Manager
The Oberoi, Bangalore
huvida.marshall@oberoihotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,926 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (445)
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sao paolo
Level 5 Contributor
67 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 24 April 2012

I stayed here for business and my first impressions were 'wow - what a place'! The service is very attentive, the rooms are huge and have everything (including a walk in cupboard), the food is good (the curry and breakfast, that is), the chauffeur service is prompt and courteous (not cheap, mind), and the pool is nice. However, I just found it all a little bit much - not in terms of cost, just they were always ON you. They asked how you were enjoying it, what could they do to improve things, how was the food sir, would you like another drink, are you comfortable etc.... I think because they don't have a system of tips (ie you don't tip) then everyone tries TOO hard to impress you. After 48 hours it's too much and you want to scream and run off down the street shouting "Take me back to the real world!! Arghhh!!"

Room Tip: As ever, ask for a quiet room.
See more room tips
  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rexlombardo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oberoi_Bangalore, General Manager at The Oberoi, Bengaluru, responded to this review, 26 April 2012
Dear Guest,

Thank you for giving us an opportunity to serve you during your stay with us in April 2012.

We thank you for your time and for sharing your compliments on Trip Advisor. We are delighted to learn that you found our facilities, product and food to your satisfaction.

We sincerely thank you for your feedback on our service. Whilst apologizing most sincerely for any inconvenience caused, please may I assure you that the team has been briefed on hospitality skills and this will be the subject of training in all our guest contact areas.

My team and I hope that The Oberoi, remains your preferred hotel on all your future visits to Bangalore.
Yours sincerely,

Huvida Marshall (Ms)
General Manager
The Oberoi, Bangalore

huvida.marshall@oberoihotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading
Level 4 Contributor
31 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 22 April 2012

I visit and stay in the Oberoi Bangalore at least twice a year, service is excemplary. Food options and qualtiy are great year in year out. Rooms however are looking tired and can be noisy with sounds of MG Road outside.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Travelboy76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oberoi_Bangalore, General Manager at The Oberoi, Bengaluru, responded to this review, 25 April 2012
Dear Guest,

It was a pleasure to have you stay at The Oberoi, Bangalore.

We sincerely appreciate your time in sharing your experience on Trip Advisor.

We are delighted to note that you found our service exemplary. I have conveyed your gracious comments to the entire team, who were overwhelmed to receive your compliments. The chefs were also pleased to note that their efforts were so well appreciated.

We have made a note of your comments on our rooms and would like to thank you for sharing your feedback.

Please also do accept my sincere apologies for the disturbance caused due to the street noise.

We are grateful for your support and look forward to more opportunities to be of service to you.

Thank you,
Yours sincerely,

Huvida Marshall (Ms)
General Manager
The Oberoi, Bangalore

huvida.marshall@oberohotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 4 Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 19 April 2012

The Oberoi Bangalore definitely lived upto its review of being an island of calm and green soothing beauty in the middle of the chaotic city of Bangalore. Service was unobtrusive but excellent example my husbands shoes left in the closet were shined and put back without asking.
The noise from outside is partly camouflaged by the double doors in the room but some noise still gets through.
Breakfast is excellent and the staff try and accommodate any and all requests.
Would definitely visit again

Room Tip: Try and get a room along the curve - may have less noise from the street. All rooms face the garden...
See more room tips
  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vnsb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oberoi_Bangalore, General Manager at The Oberoi, Bengaluru, responded to this review, 20 April 2012
Dear Guest,

It was a pleasure having you stay with us and we appreciate you sparing time and posting a review on Trip Advisor.

My team and I deem it a privilege to have served you to your satisfaction.

We thank you for appreciating our hotel and our staff ! Your review has been shared with the entire team, for whom it has been a tremendous source of inspiration. Our chefs were also delighted to learn that their efforts were so well appreciated.

Whilst I do deeply regret the disturbance caused due to the street noise, I sincerely appreciate your patience and understanding on this.

We value your support and patronage and are glad that we will have the opportunity to welcome you back.


Yours sincerely,

Huvida Marshall (Ms)
General Manager
The Oberoi, Bangalore

huvida.marshall@oberoihotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 April 2012

I visited India on a business and was delighted to have booked at The Oberoi! It made my experience so pleasant with fantastic service, beautiful setup, delicious food in all their restaurants (ESP the Thai restaurant) and amazing spa :) all should try the hot lava shell massage.. A must visit for stay in bangalore

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lina_Yahya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oberoi_Bangalore, General Manager at The Oberoi, Bengaluru, responded to this review, 21 April 2012
Dear Guest

It was a pleasure to have had you stay at The Oberoi during your visit to Bangalore in March 2012.

Thank you very much for taking the time to post a review of our hotel and also for your compliments on our product, spa and on your dining experience.

We are also grateful for your appreciation of our services provided by the team. Your words of appreciation shall go a long way to motivate them to continue to deliver a high level of service to our guests.

My team and I hope that The Oberoi remains your preferred hotel on all your future visits to Bangalore.

Thank you,
Yours sincerely,

Huvida Marshall (Ms)
General Manager
The Oberoi, Bangalore

huvida.marshall@oberoihotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, CA
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 April 2012

The Oberoi is a an excellent home away from home when traveling to Bangalore. As you pull up to the portico and then head into the gracious and lovely lobby, where you are immediately greeted by the extremely helpful staff, the hubbub of the city is left far behind. However, it is when you leave the lobby and proceed onto the beautiful grounds, that lead to the restaurants, bar and pool, that you realize you've reached a very special destination. The gardens are full of majestic, mature trees and wide expanses of greenery that exude a very welcome air of relaxation.
But it is not just the physical aspects of this grand hotel that set it apart. By far the most important component of an enjoyable visit to the hotel is the thought and consideration given to the guest by the staff. From the team at The Polo Club, where one can unwind pre-dinner with the Perfect Manhattan, or any of the fine eateries, your every need is anticipated and cared for.
If you happen to use the spa you will find the staff there very competent and the services quite complete. From the Fitness Center to the Spa, you should find something to help work out the kinks of a long flight or long hours at the office.
All in all, I look forward to a return to The Oberoi, a very special place.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oberoi_Bangalore, General Manager at The Oberoi, Bengaluru, responded to this review, 16 April 2012
Dear Guest,

It was a pleasure having you stay with us during your recent visit to Bangalore and we sincerely appreciate you sparing time and posting your experience on Trip Advisor.

The team was overwhelmed to read your kind words of appreciation and we cannot thank you enough for your gracious comments. Our Housekeeping and the Food and Beverage team were also pleased to receive your compliments.

We are delighted to note that The Oberoi will remain your choice of hotel on all your future visits to Bangalore and we look forward to welcoming you back again.

Yours sincerely,



Huvida Marshall (Ms)
General Manager
The Oberoi, Bangalore

huvida.marshall@oberoihotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai
Level 4 Contributor
30 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 13 April 2012

I stayed in Oberoi, 3 times in last couple of years. Best thing is that somehow they gave me the same room. When I asked is that coincidence, reply was that I have given a feed on my first visit that I liked the room so they next 2 times the same room was avl, hence they gave me the same room. What I like about the room is the balcony over looking greenery and also the swimming pool. Food was good. As hotel located on MG road so Had good walk around in the evening. Last but not the least got best of staff and amazing service. Overall great place to stay.

  • Stayed May 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Deepdarshi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oberoi_Bangalore, General Manager at The Oberoi, Bengaluru, responded to this review, 14 April 2012
Dear Guest

Thank you for giving us an opportunity to serve you during your stay with us in May 2011.

We are delighted to learn that you found our product, food and service to your satisfaction.

The team and I thank you for your time and for sharing your compliments on Trip Advisor.

At The Oberoi, Bangalore we are committed to providing our guests with the highest quality of service and it is appreciation such as yours which keeps us motivated and help us in delivering our best.

Thank you once again for your recognition and we hope to have the pleasure of your continued visits to our hotel.

Thank you,


Huvida Marshall (Ms)
General Manager
The Oberoi, Bangalore

huvida.marshall@oberoihotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Oberoi, Bengaluru

Property: The Oberoi, Bengaluru
Address: 37 - 39 Mahatma Gandhi Road, Bengaluru 560001, India (Formerly The Oberoi, Bangalore)
Phone Number:
Region: India > Karnataka > Bangalore District > Bengaluru > Ulsoor
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Bengaluru
#1 Romantic Hotel in Bengaluru
#1 Family Hotel in Bengaluru
#1 Luxury Hotel in Bengaluru
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Oberoi, Bengaluru 5*
Number of rooms: 160
Official Description (provided by the hotel):
A modern &charming hotel with landscaped garden & water bodies, in the heart of business & shopping district. The hotel is now ready with a refreshing new experience. The entire accomodation is now new and reflects the tranquility and energy of this beautiful and modern city. The contemporary design and innovative features of our rooms and suites will ensure that your stay is even more memorable.All our rooms are now equipped with Oberoi E'nhance, an iPad interface that allows you to customise your in room experience ... more   less 
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Also Known As:
The Oberoi Bangalore Hotel Bangalore
Oberoi Bangalore
Oberoi Hotel Bangalore

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