I visited this hotel earlier this year and was very impressed with everything. That was in the "high season". It was totally different on a second visit. Staff were lethargic and not really helpful. On the day I arrived the outside temperature was 37 degrees, but the room had the aircon turned off and the bar fridge not turned on.
The tissue container in the bathroom was empty, the spare toilet tissue placed 2 metres away from the toilet, no valance on the bed and no Room Service menu in the room. The menu in the main restaurant had been scaled right back and some of the hot food was totally cold. The breakfast was very ordinary.
I must say though, that the doorman was outstanding. I understand some on these things are minor, but having seen this hotel at its best, I was very disappointed to see it in this downgraded state. Most disappointing was the service, or more accurately, the lack thereof.
I would stay there again, but only in the "high season". I gave this hotel 5 stars last visit in January 2013, but this visit I would only give it 2 stars.
- Official Description (provided by the hotel):
- The Capitol, Bangalore a 4 Star Hotel, offers an impressive collection of Rooms and Suites tastefully appointed overlooking lush greenery of the city. The hotel, being strategically located at the Central Business District, is a preferred place to hold Meeting, Events & Celebrations, the venues completed with luxurious interiors showcasing finest Indian Craftsmanship & contemporary designs specially chosen to complement the alluring decor. Our Hotel weaves together an impressive collection of 144 extra - spacious Rooms & Suites that speak a language of Luxury.The interiors in their simplicity, style & keen attention to detail, showcase all that is finest in Indian Craftsmanship & Contemporary Design.The Rooms & Suites are beautifully appointed overlooking the lush greenery the city has to offer! A complete accommodation package for Global Travellers, the tastefully appointed Rooms include a host of amenities including a 32"LCD TV, Electronic Safes, Hair Dryer, Magnifying Mirror,King Size or Twin Beds, Mini Bar,Microwave Oven, Separate Extended Living/dining and Bedroom, Tea/Coffee Maker, and Complementary Wi-Fi services. We have an array of different but equally comfortable and splendid Rooms & Suites for your needs. With 8 luxurious Banquet Halls, covering an area of 22,000 Square feet, the facility can accommodate anything from 20 to 1500 Guests. Being one of the City's most sort after places for events, Conferences, Corporate meetings, Product Launches, Exhibitions, Trade Shows, Weddings, and Celebrations, we at The Capitol believe in rendering highest quality of service to our Esteemed Guest in order to create a memorable event. At "24 Carats" start your day with a filling Indo- continental breakfast as the morning light streams in through the Stained glass atrium. The restaurant located in the heart of the city offers an any time treat with its Round The Clock Menu's to the elaborately planned Buffet Lunch/Dinner and A-la Carte dishes. It's a perfect place to hold your Corporate Meeting, even catching up with friends over a cup of Coffee or spending leisure Sunday afternoon with a book in one hand & tea in the other, munching over the snacks on your table. The elaborately planned Buffets and A-la Carte dishes from around the World designed to suit every mood and taste. Recreational facility at the hotel includes an outdoor Swimming Pool, a Fitness Center, and an in house Travel Desk to cater to your requirements. Convenience of every kind, Luxury to suit the best and location that is simply perfect sums up the total experience we offer to our Esteemed Guests. ... more less
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- Also Known As:
- The Capitol Hotel Bangalore
- Capitol Hotel Bangalore
- Capitol Bangalore
- Hotel Capitol Bangalore