This was my second trip to the hotel and service level was lower than my expectation.
Housekeeping was only doing touch up in the room, which was not cleaned well from the day of arrival. I have seen hair, dust near sofa, in bed also in shower area.
In mid of my stay I was woke up by call from room service and asked whether I would like to have anything for breakfast. I gave my order and waited in the room more than one hour thirty minutes but nobody came so informed operator to check on my breakfast order. Operator asked DID YOU ORDER ANYTHING? It was a shock to hear this question because one of the staff call to my room and took the order by themselves and never respond until my call.
From day of arrival I was having difficulties in Wifi connection and inform reception about it. First two days one guy came to check than will reset the router and connection will work for 5mins. Later on everyday I was calling to reception to check on my Internet connection and the guy in the reception told that he will send someone. To be honest three days in a row no one came to my room fix the Wifi.
After I raised theses issues to Manager, they were blaming the other wifi signals nearby hotels and Apple devices. As per them wifi signals from other places is detecting connection for my apple devices.
In general this hotel have poor service and never cared about the guest requests.
- Official Description (provided by the hotel):
- Welcome to Aurick, the eminence of a higher state of hospitality. A place where affordable luxury and homely comfort come together to offer you a relaxed and rejuvenating experience.Situated in the heart of JP Nagar, in the spirited city of Bangalore, Aurick combines state-of-the-art business and recreational facilities in a boutique hotel setting.Aurick offers 38 exquisitely designed guest rooms with all the high-tech essentials that contribute to a hassle-free stay.When you are not relaxing in our suites you can enjoy one of a kind signature dishes from our specialty chef at ‘Maori’ our Indo-Pacific diner or stroll down to ‘Brew’- the lounge café to enjoy freshly brewed coffee or some delectable wines.As the sun goes down greet the evening with style at ‘Mask’ our world Grill & Bar or enjoy a workout at our state-of-the-art fitness centre.Our highest priority is to ensure your stay at Aurick is relaxing and indulged with leisure, so you emerge invigorated – a distinct combination that is the ‘Aurick’ life. ... more less
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