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“Very pleased with the hotel, service and location”
Review of The Chancery

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The Chancery
Ranked #165 of 693 Hotels in Bengaluru
Reviewed 1 September 2014

It's got it all wrapped up in one, courteous service, a quaint boutique type feel and walking distance from UB City Mall. The breakfast spread is nothing great but is perfectly satisfying. They apparently get a huge number of Japanese patrons because everything is written out in Japanese as well and the in house restaurant- Matsuri is really authentic and delicious. Plus by staying there you can order it up to the room. The rooms are by no means modern but I myself prefer a smaller hotel with a little character- it's a business hotel but feels homely at the same time. Staff is excellent.

  • Stayed: August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank WanderlustBug001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChancery, General Manager at The Chancery, responded to this reviewResponded 2 September 2014

Dear Guest,

We would like to thank you for choosing to stay with us at The Chancery and do sincerely appreciate for taking out time to share your feedback on our hotel.

Thank you indeed for such a wonderful feedback and also for your kind words of appreciation for our staffs and our Japanese speciality restaurant.

It is our continuous endeavor to provide highest quality of service to our valued guests. As the rooms are concerned we are undergoing renovation of all the rooms. We are yet to start renovating our Deluxe rooms but however our Premium rooms are fully renovated with all modern facilities. Please let me know the details of your next visit to our property so that I can book a Premium room for you.

We thank you for your support and patronage and look forward to welcome you back at The Chancery.

Thank you,
Yours sincerely,
Ajay Sharma
General Manager - The Chancery Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (308)
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115 - 121 of 308 reviews

Reviewed 28 August 2014

The deluxw rooms are going to be renovated so the furnishings are dated. But it was clean enough and in fact more spacious than the japanese style rooms.
Staff was very helpfull and well trained. Overall, a very pleasant stay.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip
1  Thank Nikhil J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChancery, General Manager at The Chancery, responded to this reviewResponded 1 September 2014

Dear Guest,

We thank you for taking time to post your comments with the Trip Advisor Community and sharing your feedback on our hotel.

Thank you indeed for your feedback and also for your kind words of appreciation.

We are grateful to you for appreciating our staffs & services. Such kind words of appreciation motivate us to further deliver our best. We are already undergoing renovation for all of our rooms.

We thank you for your support and patronage and look forward to having more opportunities to be of service to you.

Thank you and regards,

Yours sincerely,

Ajay Sharma
General Manager - The Chancery
Vice President - Sales & Marketing - The Chancery Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2014

Recently visited Bangalore and stayed in your Hotel. This was my second stay and really enjoyed hospitality of The Chancery Staff & Facility especially location of the hotel. All the staff members were very decent and positive in their attitude , overall experience was fabulous. I can say staying at your Hotel is actually Value to Money.

Room Tip: Higher floor in new block (Renovated ones)should be preferred.
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  • Stayed: August 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank sanjaydatta2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChancery, General Manager at The Chancery, responded to this reviewResponded 1 September 2014

Dear Guest,

It was a pleasure to have had you stay with us and we sincerely appreciate you sparing time and posting your review on Trip Advisor.

Thank you indeed for such a wonderful feedback and also for your kind words of appreciation.

We are grateful for recognizing our team members for all their efforts. It is our continuous endeavor to make our guests feel special in every aspect and providing highest quality of service. It is appreciation and acknowledgement such as yours which keeps us motivated and helps us in delivering our best.

We thank you for your support and patronage and look forward to having more opportunities to be of service to you.

Thank you and regards,

Yours sincerely,

Ajay Sharma
General Manager - The Chancery
Vice President - Sales & Marketing - The Chancery Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2014

The staff is proper.. had a pleasant stay! Over all experience was great... Chandan did a fantastic job... I'll definitely suggest and recommend people to visit... Keep up the good work and see you all on my next visits...

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Service
Thank Eric B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChancery, General Manager at The Chancery, responded to this reviewResponded 26 August 2014

Dear Guest,

It was a pleasure to have had you stay with us and we sincerely appreciate you sparing time and posting your review on Trip Advisor.

Thank you indeed for such a wonderful feedback and also for your kind words of appreciation for our staffs.

It is our continuous endeavor to make our guests feel special in every aspect and providing highest quality of service. It is appreciation and acknowledgement such as yours which keeps us motivated and helps us in delivering our best.

We thank you for your support and patronage and look forward to having more opportunities to be of service to you.

Thank you and regards,

Yours sincerely,

Ajay Sharma
General Manager - The Chancery
Vice President - Sales & Marketing - The Chancery Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

Booked this hotel for a day and had to postpone by one day which is pretty decently done. But when we arrived before the check-in time due to early arrival in Bangalore, the staff wanted to charge for 2 days instead of one night. When informed will come back at the normal check-in time agreed for half day price including Breakfast – seemed like a road side bargain… however had to settle for that as we were with kids and was tired due to the overnight travel.

Overall impression was good and the amenities inside the hotel are pretty upto the mark and room interior is impressive with modern facilities. First time to see eco friendly toilet… but when entering the hotel a pungent smell which is not impressive at all and a bad beginning.

May be due to the tourist season or due to concentration on Japanese tourists lot of emphasis was given on Japanese food and other related details on Japan.

Wanted to travel out of Bangalore and was asking help of travel desk wasn’t impressive either. Had to venture out of the hotel to find a way to travel.

Overall hotel is ok but service can be improved. Don’t think we will go there in near future.

  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Mohammed N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChancery, General Manager at The Chancery, responded to this reviewResponded 21 August 2014

Dear Guest,

Thank you for taking out time to post a review on Trip Advisor.

I would like to apologize most sincerely for the way your requests and services were handled. We certainly believe that we have failed to provide you the service expected of us. As you mentioned, I do agree, this is definitely not the Chancery standard. Please may I assure you that I have discussed this matter with the team and all internal procedures have been strengthened and emphasized to avoid any recurrence. We do have multi-national guests staying with us, hence we have a multi-cuisine spread for our buffet and also a Japanese speciality restaurant as well to cater to guest who loves that cuisine.

I request you to please treat this incident as non-representative of the Chancery experience and give us another opportunity to serve you again.


Thank you,

Yours sincerely,

Ajay Sharma
General Manager - The Chancery
Vice President - Sales & Marketing - The Chancery Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2014

stayed in past also at this hotel but this stay was not upto mark. few of the rooms are upto International standard but in this visit the rooms given were of moderate . toilets needs to be renovated. and expectations as per last visit were totally broken. Service ta the restaurent needs to be improved. Crockery in room is also looking for a change.

Room Tip: Ask for better rooms. there are some offices on 2nd floor so avoid adjoining rooms if you have a cho...
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  • Stayed: August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Thank rakesh a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChancery, General Manager at The Chancery, responded to this reviewResponded 4 August 2014

Dear Guest,

It was a pleasure to have had you stay with us and we sincerely appreciate you sparing time and posting your review on Trip Advisor.
It is our continuous endeavour to make our guests feel special in every aspect and providing highest quality of service.
With regards to your comment on the few rooms are upto International standard and toilets needs renovation, this is to inform you that we are already in the process of renovation to ensure that we are delivering our best to all guests.
We thank you for your support and patronage and look forward to having more opportunities to be of service to you.

Thank you and regards,

Yours sincerely,

Ajay Sharma
General Manager - The Chancery
Vice President - Sales & Marketing - The Chancery Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2014

Nice luxury hotel in center of city the rooms are really nice with balcony facing ub city.The location is very calm.Friendly staff and very helpful...Thank you very much for making our stay so pleasant!!!

Room Tip: opt of rooms facing ub city with balcony
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  • Stayed: June 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank shreyasjayaraj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChancery, General Manager at The Chancery, responded to this reviewResponded 4 August 2014

Dear Guest,

It was a pleasure to have had you stay with us and we sincerely appreciate you sparing time and posting your review on Trip Advisor.

Thank you indeed for such a wonderful feedback and also for your kind words of appreciation.

It is our continuous endeavour to make our guests feel special in every aspect and providing highest quality of service. It is appreciation and acknowledgement such as yours which keeps us motivated and helps us in delivering our best.

We thank you for your support and patronage and look forward to having more opportunities to be of service to you.

Thank you and regards,

Yours sincerely,

Ajay Sharma
General Manager - The Chancery
Vice President - Sales & Marketing - The Chancery Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Chancery

Address: 10/6 Lavelle Road, Bengaluru 560001, India
Region: India > Karnataka > Bangalore District > Bengaluru > Richmond Town
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #165 of 693 Hotels in Bengaluru
Price Range: £41 - £81 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Chancery 3.5*
Number of rooms: 125
Official Description (provided by the hotel):
Though a 4-Star deluxe hotel, 5-Star luxury has been kept in mind while doing up The Chancery. Consequently, there are all the trappings that you would expect in a 5-Star. Starting with the location, to the splendid classic Gothic design, to the exquisitely furnished modern rooms, 24-hour service, fabulous restaurants,specialty Japanese Restaurant, i-phone docket, amenities like special business lounges, a fitness center, a beauty salon , a SPA . ... more   less 
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Also Known As:
The Chancery Hotel Bangalore
Chancery Hotel Bangalore
Chancery Bangalore

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