We booked this hotel from Sydney. We had high hopes after looking at the photos.
We were in for a nasty surprise. The room looked dull and the bath room was stinking of urine. It was not cleaned. I complained to the reception to give us a different room but was rudely told that no rooms are available. Instead he sent a housekeeping guy who put some cleaning liquid and went away without even telling us - zero manners. The stink did not go. We were left with no choice as we had travelled for 16 hours and did not have the energy to fight. Also the bathroom walls were not clean. Fittings were old and junk.
I told the reception that I will vacate in the morning as I was not happy with the room. He said ok but he needs to check with the manager who was not available. Not sure how what kind of a hotel manager these guys have. A manager who cannot solve customers problems. Next morning a lady from reception came and apologized and moved us to a nice room. But that also me telling her the whole story. The rude and incompetent night receptionist did not tell the manager anything.
The 24 hours menu had a lot of items but only sandwiches were available as we reached at 11AM. After eating two meals in the plane wanted to enjoy some Indian food but this hotel again proved that it is not a standard hotel. They also billed me for laundry when I had asked only for ironing - the manager said I signed a form - which I never did. The toilet tissues had to be asked - twice.
All in all - a nasty start to a vacation after paying more than 4k per day. Not worth it. Stayed there Aug 24 - Aug 27.
- Official Description (provided by the hotel):
- Goldfinch hotel,This 49 room boutique hotel located in the city center is the first choice among business travelers and tourists visiting Bangalore. Its understated luxury and sophisticated interiors enables it to be in a class apart amongst hotel chains vying to be in its league. With three of MRG Group's most successful and well known restaurant brands Banjara, Sana-di-ge and Kabab Studio located within the hotel premises, it promises the guests a delightful variety of cuisine to savour from during their stay. The hotel also houses a large and spacious banquet hall to conduct your meetings or conferences in, a luxurious Spa to cater to the guest's personal needs and a well equipped gymnasium to work away the stress after a hard day's work. ... more less
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