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“Old world charm”

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The Chancery Pavilion
Ranked #82 of 670 Hotels in Bengaluru
Reviewed 13 January 2014

Good property could have been better if things were updated with time. Food was average, stay was decent. Pool facing room was nice. Check-in wasn't smooth, usual key problems were painful. Checkout was smooth. overall all a decent place in decent budget as bangalore hotels are expensive.

  • Stayed: November 2013, travelled on business
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Thank Samtaney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChanceryPavilion, Public Relations Manager at The Chancery Pavilion, responded to this reviewResponded 14 January 2014

Dear Mr. Samtaney ,
We thank you for your feedback. We have noted your comments with concern, We wish to update you that renovation plans are already in the pipeline. Let me assure you, that, we are deeply committed to the comforts of our guests and we will continue to strive for your best experience. We look forward to serving you again during your next visit.

Warm Regards.
Divender Kaur
Marketing & Communication Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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528 - 534 of 853 reviews

Reviewed 11 January 2014

I've stayed at the Chancery Pavilion once a year for about five years. It's a decent place, certainly acceptable overall. But I think it's gone downhill a bit lately, and with a new Ritz Carleton opened just down the block it will definitely struggle.

I checked into my room and found it had a new, very modern decor. Nice. But it's odd to have a king-sized bed and yet only one set of towels, one glass, etc... it's as if they knew I was coming alone. It became a problem the next day when they cleaned my room and removed all the towels -- so I had no towels for several hours. The showerhead was not working well -- most of the water sprayed out of a leaky gasket instead of out of the head -- but they fixed it quickly when I asked.

The real challenge during this visit was the extremely slow and intermittent Internet service, especially the Wi-Fi. Even the Ethernet connection was bad. I was able to overlook that five years ago, but now one has to expect much better service. I had great Internet on this trip, in Delhi and Hyderabad hotels, so it's definitely doable.

Room Tip: Ask for a room overlooking the pool, as it's quieter than those overlooking the street.
See more room tips
  • Stayed: January 2014, travelled on business
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1  Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChanceryPavilion, Public Relations Manager at The Chancery Pavilion, responded to this reviewResponded 16 January 2014

Thank you very much indeed for taking time out to share your experience with us. At the outset, please let me extend my sincere apologies for the inconvenience caused to you We have noted your comments with concern especially regarding bath linen and amenities, and intermittent Internet service, especially the Wi-Fi. We are doing the needful to improve our upkeep and standards. We are deeply concerned about the comforts of our guests and we will continue to strive for the best experience for our guests.

I do hope that this unpleasant experience will not diminish your opinion of The Chancery Pavilion, and I look forward to welcoming you back to the hotel.

Warm Regards,
Divender Kaur
Marketing & Communication Manager

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Reviewed 10 January 2014

I stayed here for 4 night and when i checked in they upgraded me to Club Pavillion room which is better that Deluxe room. The hotel is very close to MG road. The best thing i liked about the hotel was it's breakfast. They had many many options and food was excellent. I booked the hotel through makemytrip.com and got a very good deal.

  • Stayed: December 2013, travelled on business
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Thank Pradeep_Basu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChanceryPavilion, Public Relations Manager at The Chancery Pavilion, responded to this reviewResponded 11 January 2014

Dear Mr. Pradeep,
We thank you for your feedback. We are delighted to learn that you thoroughly enjoyed your recent stay with us. Thank you very much for your kind comments on the buffet spread & services that you experienced.
We thank you once again for your valuable feedback and we look forward to welcoming you back to chancery pavilion.

Warm Regards,
Divender Kaur
Marketing and Communication Manager

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Reviewed 8 January 2014

Good food great place shady crowd. They had 8 DJs, one poolside party, one basement party. Could have been better if the people in the VIP area did not throw bottles into the pool. If only they controlled the number of tiks they sold... If only!! The party could have been better.

Stayed: December 2013, travelled with friends
1  Thank Karan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChanceryPavilion, Public Relations Manager at The Chancery Pavilion, responded to this reviewResponded 11 January 2014

Dear Mr. Karan,

We thank you very much for taking the time and trouble to share with us your feedback regarding the New Year’s Eve party in our Hotel. Please allow me to extend my most sincere apology for the obvious inconvenience caused and assurance of the fact that the safety of our guest is paramount at The Chancery Pavilion. Your comments and the learning lessons from this experience were shared with the entire team and effective guidelines communicated to all concerned managers. We assure you, that we will ensure the highest standards of safety in the future so that an occurrence such as this is avoided. We always endeavor to meet and exceed our guests’ expectations. We are glad you enjoyed the food and hope that this unpleasant experience will not diminish your opinion of The Chancery Pavilion.

We look forward to welcoming you back to the hotel.

Warms Regards,
Divender Kaur
Marketing & Communication Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2014

The hotel is located very centrally and it is very convenient to get to MG, Brigade, Residency etc but the rooms are rather old and they need an upgrade soon to maintain their status. The general service is good, lobby, breakfast and pool areas are nice otherwise.

  • Stayed: October 2013, travelled on business
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Thank pranmaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChanceryPavilion, Public Relations Manager at The Chancery Pavilion, responded to this reviewResponded 11 January 2014

Dear Mr. Pranmaz,

We thank you for your feedback. We have noted your comments with concern, especially about rooms being old and due for renovation.We wish to update you that renovation plans are already in the pipeline and we will keep you updated on the developments on the same. However, for discerning travelers like you we also have our club pavilion rooms which are a higher category room type, should you wish to book the same during your next visit, I would be most happy to assist. Let me assure you, that, we are deeply committed to the comforts of our guests and we will continue to strive for your best experience.

We look forward to serving you again during your next stay.

Warm Regards,
Divender Kaur
Marketing & Communication Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2013

We checked in at night time and the ambiance of the hotel made us liking this hotel at once. The check in is quite formal (Identity proof for all family members, clicking and storing photo of all members in their database, recording details of your credit card etc.) but quick . We were well escorted by an executive to our room which was delightfully decorated, clean, and with a massive king sized comfortable bed along with sofa. Ours was a pool viewing room on the 6th floor and the view outside was spectacular. The breakfast spreads matches with any international hotel and the service is best we have received so for be it the travel desk, housekeeping staff or restaurant mangers, chefs and supporting staff. Our two days stay there was a heavenly pleasure.

Room Tip: Ask for pool viewing room on higher floor
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  • Stayed: December 2013, travelled with family
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Thank vijay_kumarddn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChanceryPavilion, Public Relations Manager at The Chancery Pavilion, responded to this reviewResponded 8 January 2014

We are pleased to know that our food & service was at par with your expectations. I have conveyed your appreciation to all chefs and the team is ecstatic to receive your appreciation.

We thank you once again for your valuable feedback and we look forward to welcoming you back to Chancery Pavilion.

Warm Regards,
Divender Kaur
Marketing & Communication Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2013

Beautiful hotel with decent food... Room Service is little slow... Rest hotel is nice...Food is excellent... Rooms are very spacious... Location is very convenient... Accessories at rooms are really worth using...

  • Stayed: December 2013, travelled on business
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Thank Manishagg17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nagarajan_udupa, General Manager at The Chancery Pavilion, responded to this reviewResponded 28 December 2013

Greetings from the Chancery Pavilion.

Thank you for choosing our hotel to stay during your recent visit to Bangalore and for the kind words of compliments. We have noted your comments with concern especially regarding the room service. We are undertaking the necessary steps to ensure improvement and better experience for our guests at Room service.

We look forward to your next visit.

with warm regards
Nagarajan J Udupa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Chancery Pavilion

Address: 135 Residency Road, Bengaluru 560025, India
Region: India > Karnataka > Bangalore District > Bengaluru
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#36 Spa Hotel in Bengaluru
#58 Luxury Hotel in Bengaluru
#92 Business Hotel in Bengaluru
Price Range: £57 - £165 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Chancery Pavilion 4.5*
Number of rooms: 225
Official Description (provided by the hotel):
The Chancery Pavilion is a 225 room, 5-star hotel set on an elevation amidst the heart of Bangalore's central business district on Residency Road. With its close proximity to key places of interest, The Chancery Pavilion is the perfect destination for business travelers, tourists, medical visits and even quick getaways. With state-of-the-art banquet facilities spread over 20,000 sq. ft. this hotel is the ideal place to facilitate corporate workshops, wedding receptions or even informal gatherings. Signature restaurants offer the finest food and beverage experience serving Indian and global delicacies. ... more   less 
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The Chancery Pavillion

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