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“Not quite 'Hyatt'”

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Hyatt Bangalore MG Road
Ranked #99 of 730 Hotels in Bengaluru
Reviewed 1 January 2014

If you are planning to visit Hyatt Bangalore, and you swear in by the brand Hyatt that stands synonyms with plush green entrances and state-of-the art interiors, be prepared to get SHOCKED. You will be welcomed by a shady entrance that will take you to a crowded parking area and a den-size reception. Disappointingly, I picked this property to celebrate my New Year's eve at their Lido restaurant and to my surprise again, there was nothing like the brand Hyatt there as well. The Lido restaurant has a very crowded seating and the food quality is nearly average. I can still give some credit to the hotel staff that was courteous to offer us their services promptly. But sadly, the hotel doesn't live up to the Hyatt 5 star status and doesn't offer anything to make your experience memorable.

  • Stayed: December 2013, travelled as a couple
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1  Thank SorabhBajaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madhav S, General Manager at Hyatt Bangalore MG Road, responded to this reviewResponded 30 January 2014

Dear Guest,

Greetings from Hyatt Bangalore.

At the onset I thank you for sharing your feedback with us. While I am
happy to receive the positive comments about the hotel staff, I also apologize for the inconvenience caused during New Years and request you to not let this incident mar your impression for Hyatt Bangalore MG Road.

We do hope that you will give us a chance again to showcase our authentic hospitality in near future and I request you to contact me directly for any reservations for yourself or friends and family travelling to Bangalore.

Best Regards,

Madhav Sehgal,
General Manager, Hyatt Bangalore MG Road.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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632 - 638 of 762 reviews

Reviewed 31 December 2013

The hotel earlier name is Ista Bangalore and somewhat its doesn't look like Hyatt property. Hyatt Bangalore MG Road offers 143 well-appointed guestrooms as well as a selection of world class dining, available in the hotel’s two restaurants and bar. The hotel offers exclusive meeting and banquet venues as well as a state-of-the-art Business Centre, making it an ideal choice for the discerning traveller.

  • Stayed: October 2013, travelled on business
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Thank ekhan120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madhav S, General Manager at Hyatt Bangalore MG Road, responded to this reviewResponded 27 January 2014

Dear Guest,

Thank you for taking time out to share your views about Hyatt Bangalore M.G Road.

As rightly said, it was Ista Bangalore earlier and now has been rebranded as Hyatt Bangalore MG Road. Hyatt has seven different brands in its portfolio of which Hyatt hotels are business hotels with the advantage of being located in close proximity to key business areas in the city
It is our endeavor to ensure that the guests enjoy the authentic hospitality during their stay at Hyatt. Our exclusive meeting and banquet venues and the business center are very popular with the discerning business travelers for their event needs.

The team and I Iook forward to welcoming you back to Hyatt Bangalore,

Best Regards,

Madhav Sehgal,
General Manager, Hyatt Bangalore MG Road.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2013

This was my 3rd stay at Hyatt banglore in couple of months. The only reason I choose Hyatt everytime is because of their great service. Even you have any concern they make sure it is resolved to your satisfaction. Everyone from the from desk to spa to room service to resturant welcomes you with a smile and ready to offer you any kind of help. My first and only priority whenever I visit Banglore. Thank You Hyatt for making my stay memorable.

Room Tip: Pool view rooms on the higher floors are better
See more room tips
  • Stayed: October 2013, travelled on business
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Thank RahulKumar11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madhav S, General Manager at Hyatt Bangalore MG Road, responded to this reviewResponded 27 January 2014

Dear Guest,

Greetings from Hyatt Bangalore MG Road and thank you for your review.

I am glad to hear that you have truly enjoyed your stay and appreciate the feedback you have shared with us. We believe that, smiling and helpful staff are the true ambassadors of Hyatt Hotels and I will ensure your feedback and recognition is shared with them.

I look forward to welcoming you back to Hyatt Bangalore during your next visit to the city.

Best Regards,

Madhav Sehgal,
General Manager, Hyatt Bangalore MG Road.

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Reviewed 26 December 2013

we had a family lunch on Xmas day. good buffet spread. as the place was overcrowded service bit slow but understandable. live music was excellent. the charge was bit high may be because of the specialty of the day

Room Tip: we did not stay
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  • Stayed: December 2013, travelled with family
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1  Thank ftibangalore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madhav S, General Manager at Hyatt Bangalore MG Road, responded to this reviewResponded 29 January 2014

Dear Guest,

Greetings from Hyatt Bangalore MG Road!

We appreciate your feedback and I am happy to know that you enjoyed the Christmas Day Brunch at Lido -our award winning restaurant with your family. During times like Christmas, Hyatt becomes one of the preferred choices to dine; hence there is always an influx of guests during special occasions. My apologies for the inconvenience caused.

You can visit our Facebook page, Hyatt Bangalore MG Road, for more updates on offers and promotions.

Looking forward to welcoming you and your family back to the hotel.

Best Regards,

Madhav Sehgal,
General Manager, Hyatt Bangalore MG Road.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2013

Formally known as Ista, this hotel has kept up its name for both Ista and Hyatt. I give it a 10/10 in every aspect. We stayed here for 3 nights and dint have a single complain. They have very good food, a very clean and temperature controlled swimming pool, and their rooms are also very well maintained.
The staff is very kind and helpful and the service is top notch.
Coming to the location, it is right dead center of the M.G road. You will find a theater, TGI Fridays, Barbecue Nation and Big Bazaar (in case you need any utilities) at a 100 meters walking distance.
It is definitely worth the price of the room which is actually not that much.

  • Stayed: June 2013, travelled with family
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Thank SimbaSG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madhav S, General Manager at Hyatt Bangalore MG Road, responded to this reviewResponded 27 January 2014

Dear Guest,

Thank you for taking time out to share your views about Hyatt Bangalore M.G Road.

It is our endeavor to ensure that our guests enjoy the authentic hospitality during their stay at Hyatt. I am glad to hear that you enjoyed the breakfast at Lido-our award winning pool side restaurant. As truly said, our strength lies in our strategic location and courteous staff.

I will definitely share your positive feedback with the team.

Looking forward to welcoming you back on your next visit to the city

Best Regards,

Madhav Sehgal,
General Manager, Hyatt Bangalore MG Road.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2013 via mobile

First time staying in this hotel even though i have been to Bangalore multiple occasions. The location of the hotel is good since it's smacked right in the centre of activity.

Surprised to see the lobby with two chairs only. Many business pick ups and discussions happened in lobby. Hyatt needs to reconsider this if it wants to position itself as a business hotel. When I checked in at 5pm, I had to wait for 30 mins as the room was not ready. Not a good start for first impression.

Was taken surprise by the size of the room. Didn't see that coming from a Hyatt hotel. The bathroom is almost claustrophobic. It's tiny even for one person. Aside from that, technology in the room is decent - alarm clock, tv, safe, etc. Hyatt offered choice of free snacks each day. Ordered chocolates but never came. Can't be bothered to follow up on it. Housekeeping is decent as with any other hotel.

Dining area was nice with tables by the pool. Ambience was nice and good was good. Breakfast selection is limited though. Nice thing about the area is that it opens till 2am to satisfy any good catch up. By the way, no alcohols can be served in Bangalore after 11pm.

Don't bother with the spa though. Was informed that there are only four types of service available. Considering this is a business hotel, having more services may be ideal. Massage/ spa is something to look forward to after a long day of meetings.

All in all, ok hotel. Not impressed but not that underwhelming.


Stayed: September 2013, travelled on business
Thank equinoxism
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madhav S, General Manager at Hyatt Bangalore MG Road, responded to this reviewResponded 27 January 2014

Dear Guest,

Greetings from Hyatt Bangalore MG Road and thank you for your review.

Our hotel is specifically designed for today’s business travelers and every attempt is made to ensure a comfortable and enjoyable stay. The central location of the hotel is indeed one of its major USPs. Among the seven brands under Hyatt portfolio, Hyatt Bangalore MG Road is branded as business hotel category which is designed for business travelers.

My apologies that you had to wait for 30mins for check in, please note this is not a standard practice and we make sure that the room is ready before the guest arrival. However, kindly take this as an exception and not a standard to judge our services.

I am happy to hear you enjoyed your breakfast at Lido. Your feedback regarding the Spa is taken and we will work on the points mentioned.

I hope that this experience will not mar your viewpoint towards Hyatt Bangalore MG Road and would request you to give us another opportunity to showcase the authentic hospitality that Hyatt hotels are synonymous for.

Best Regards,

Madhav Sehgal,
General Manager, Hyatt Bangalore MG Road.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2013

The hotel location is great on MG road. The room service food was good. The staff was courteous and helpful. The only thing I would point out as a negative was the size of room. The room was very small and had very little space for luggage. For a couple or family it would be too tight.

  • Stayed: November 2013, travelled as a couple
    • Value
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Thank chetanbg1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madhav S, General Manager at Hyatt Bangalore MG Road, responded to this reviewResponded 27 January 2014

Dear Guest,

Thank you for taking time out to share your views about Hyatt Bangalore M.G Road.

Hyatt has seven different brands in its portfolio of which Hyatt Bangalore MG Road is a business hotel with the advantage of being located in close proximity to key business areas in the city. It is our endeavor to ensure that the guests enjoy the authentic hospitality during their stay at Hyatt. I will definitely share your feedback with the team.

Looking forward to welcoming you back on your next visit to the city

Best Regards,

Madhav Sehgal,
General Manager, Hyatt Bangalore MG Road.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Bangalore MG Road

Address: 1/1 Swami Vivekananda Road | Ulsoor, Bengaluru 560008, India (Formerly Ista Bangalore)
Region: India > Karnataka > Bangalore District > Bengaluru > Ulsoor , Ulsoor
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#44 Spa Hotel in Bengaluru
#62 Luxury Hotel in Bengaluru
#66 Business Hotel in Bengaluru
Price Range: £83 - £171 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hyatt Bangalore MG Road 5*
Number of rooms: 143
Official Description (provided by the hotel):
A contemporary lifestyle destination spread across 1.6 acres of greenery in the heart of Bangalore, offers spectacular views of the Ulsoor lake and the cityscape. Guests can choose from an assortment of restful rooms and suites along with complimentary Wi-FI internet access to enjoy their stay Hyatt Bangalore one of the premium business Hotels in Bangalore offers 143 well appointed guestrooms as well as a selection of world class dining, available in the hotel's three restaurants and bar. Our flavorful restaurants offer an array of dining options from Multi-cuisine to modern Indian cuisine. The Hotel also houses the Best Spa in Bangalore, for our guest to experience the tranquility of traditional and international Spa treatments before relaxing in the aquamarine outdoor pool or jogging away the day in the Fitness Centre. "Istana" the conference hall is made for all types of meetings and events that are conducted with unparalleled style, elegance and attention to details. Our Events team is equipped to assist in customizing and supervising every event from start to finish with latest technologically advanced audio-visual, high-speed communications connections and consistent quality in food and beverage that is innovative, authentic and customized to guests' requirements. The hotel also offers state-of-the-art Business Centre, thus making it an ideal choice for the discerning traveler. ... more   less 
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Also Known As:
Ista Bangalore Hotel Bangalore
Ista Hotel Bangalore
Hotel Ista Bangalore
Ista Hotels Bangalore

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