To start they didn't have our reservation although we received confirmation via email. This took twenty minutes to sort out because they stopped and helped other customers as they came putting our problem aside.
When we wanted a taxi for 6pm because the store we needed to access would close by 9. They said okay at 4pm and then called at 5pm to say they could only arranged a car for 8pm. Lots of screaming and finally we got that sorted out.
Every room service order was taken and then someone would call us back later informing us of which part of our order they could not fulfill. (This bothers me less because this happens a lot in India). The food was pretty bad though and we had been in India for a month so we had other hotels of the same rank to compare.
Ordering taxis was always an issue. They said they could, then called back and there would be more wrangling until we got what we wanted but always after lots of argument. Once they talked to the driver because we wanted to be clear about the destination and he, in the end had no idea and tried to take us somewhere else so I don't know what the hotel clerk said to the driver.
I left a request for a walk up call and they did not call me. I woke up on my own and when I asked why they didn't wake me up the desk clerk said that the crew before had not let him know.
I ordered a car to take me to the airport and was informed that the cost would be added to the bill...that's fine, but the next morning no wake up call, no car had been ordered and although I had paid for the service the driver had not been paid which meant a fight with him at the airport.
- Official Description (provided by the hotel):
- The Elanza is a luxury boutique hotel for the discerning business traveler. It is located in the heart of the city, 0.5 Km from M G Road, 39 Km from Airport, its close proximity to the city's business and commercial areas make it the perfect choice for your guests' stay. The Elanza has got 43 elegant & fully furnished rooms, with a banquet hall & boardroom, to host functions- be it business or social, could accommodate between 50-60 pepole. Well complimented with a choice of cuisines "Cafe Elanza" coffee shop. ... more less
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