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The Serai
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Reviews (480)
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All reviewsprivate poolcold coffeeestate villaair hockeycafe coffee dayjacuzzi villalounge barplantation walkluxury resortoutdoor showeractivity roomhuge bathroomcoffee estateawesome propertycomplete privacyplantation tourfront office
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262 - 267 of 480 reviews
Reviewed 12 August 2014

We traveled to Chikmagalur for a 3 day trip with my family. Visited the Halebeedu temple on the way. Reach Serai around 1 pm and was greeted with flowers and a warm welcome. Since we were super hungry headed directly for lunch which was extremely tasty.
The rooms are huge and very comfortable. However we went in end of July hence it was always raining. Though we had an attached pool to our room the water was ice cold and could hardly enjoy the pool.
The staff is extremely courteous and since it was monsoons hardly we could go out of the resort so we enjoyed our stay within the resort. Unlike other Serai resorts like Kabini and Bandipur there are hardly any activities within the property and thus gets a lil boring.
I am glad they are coming up in Anadamans where I am planning my next trip!!!

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank MeghnaPalit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSerai, General Manager at The Serai, responded to this reviewResponded 9 September 2014

Dear Guest,

At the outset I would like to thank you for taking time out to write your feedback in Trip Advisor about your recent visit to The Serai Chikmagalur.

Your valued comments and suggestions are important for us to improve and ensure that all our guests leave The Serai delighted with memories and experiences to cherish.

We sincerely appreciate your wonderful words for the team. This indeed is a great encouragement for us. Guests such as yourself are the true inspiration behind our brand philosophy of guest satisfaction and service excellence.

With regards to your feedback on activities, we have shared your comments and feedback with the concerned department head to look into the same.

Thank you once again for your valuable feedback. My entire team at The Serai look forward to welcoming you back to experience our resort at its best.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014

Our stay at The Serai was memorable. The property occupies a huge 75 acres of land with lush green cofee plantations all around. The individual villas with private pool is a bliss. The interior of the rooms is amazing. I would definitely like to mention the bathrooms as they are beautifully designed and very practical. All the rooms have both indoor and outdoor showers. Staff is very courteous and food is also good. This resort has a secnic view from each and every corner. Walking in the resort under tress and amidst coffee plantation is very relaxing. So if you are looking for a family vacation or a romantic relaxing vacation just head to The Serai and enjoy.

  • Stayed: September 2013, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank manjreeshiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSerai, General Manager at The Serai, responded to this reviewResponded 9 September 2014

Dear Guest,

At the outset I would like to thank you for taking time out to write your feedback in Trip Advisor about your recent visit to The Serai Chikmagalur.

Your valued comments and suggestions are important for us to improve and ensure that all our guests leave The Serai delighted with memories and experiences to cherish.

We sincerely appreciate your wonderful words for the team. This indeed is a great encouragement for us. Guests such as yourself are the true inspiration behind our brand philosophy of guest satisfaction and service excellence.

Thank you once again for your valuable feedback. My entire team at The Serai look forward to welcoming you back to experience our resort at its best.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2014 via mobile

Service was best
Food was awesome
Rooms were awesome with private pool
Romantic place
75 acre property - 15 acre constructed rest coffee plantation
Even walking on roads under trees is awesome
Staff is very polite and helpful and very caring
Room service is very good

Stayed: August 2014, travelled as a couple
1  Thank Mani3420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSerai, General Manager at The Serai, responded to this reviewResponded 9 September 2014

Dear Guest,

At the outset I would like to thank you for taking time out to write your feedback in Trip Advisor about your recent visit to The Serai Chikmagalur.

Your valued comments and suggestions are important for us to improve and ensure that all our guests leave The Serai delighted with memories and experiences to cherish.

We sincerely appreciate your wonderful words for the team. This indeed is a great encouragement for us. Guests such as yourself are the true inspiration behind our brand philosophy of guest satisfaction and service excellence.

Thank you once again for your valuable feedback. My entire team at The Serai look forward to welcoming you back to experience our resort at its best.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

We visited Serai for a day last month and it was awesome. This being my one year old's first vacation, we were very excited to see her enjoy the place so much. Service was the best one can expect and the food was really awesome too with amazing spread at all times. We faced initially slight issue with the Jacuzzi room that we booked(actually the Jacuzzi was not working properly an that was a wee bit disappointment), but it was sorted out immediately and we got an upgrade to a pool room.
I have to reiterate about the restaurant staff being so polite and considerate about our kid and they have in fact prepared special meal for the baby. We were really glad we stayed there, even though it was for a day. Thank you!

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Sumancha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSerai, General Manager at The Serai, responded to this reviewResponded 9 September 2014

Dear Guest,

At the outset I would like to thank you for taking time out to write your feedback in Trip Advisor about your recent visit to The Serai Chikmagalur.

Your valued comments and suggestions are important for us to improve and ensure that all our guests leave The Serai delighted with memories and experiences to cherish.

We sincerely appreciate your wonderful words for the team. This indeed is a great encouragement for us. Guests such as yourself are the true inspiration behind our brand philosophy of guest satisfaction and service excellence.

Thank you once again for your valuable feedback. My entire team at The Serai look forward to welcoming you back to experience our resort at its best.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

As expected, stay at the Serai was just fascinating! As the other Serai properties, the place is wonderful and a well maintained 70 acre property, with coffee plantations. The individual villas, with options of private pool or Jacuzzi, give you the privacy as promised and interiors are beautiful. Staff was extremely courteous right from the check in to check out. We stayed there for 3 nights and barring one odd incident of delayed service, room service was very prompt. I would have given a 5 star rating overall but for the following:
1. In room dining rates and a la carte are on the higher side, should be about 20% lower
2. WiFi connectivity was poor except in the lobby. They have a business center near the reception but difficult to walk over during odd hours if you need connectivity
3. Check-out would have been quicker; the eligible discounts on a la carte and spa were not accounted for. Had to spend a time to get the invoicing fixed.
4. Swimming pools are not temperature controlled; difficult to use them in monsoon or winters

Overall, had an amazing stay and would like to visit again in summers.

Room Tip: Closer to the restaurant or pool unless you are okay with long walks (they do have carts though)
  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Pali_Bhatia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSerai, General Manager at The Serai, responded to this reviewResponded 9 September 2014

Dear Guest,

At the outset I would like to thank you for taking time out to write your feedback in Trip Advisor about your recent visit to The Serai Chikmagalur.

Your valued comments and suggestions are important for us to improve and ensure that all our guests leave The Serai delighted with memories and experiences to cherish.

We sincerely appreciate your wonderful words for the team. This indeed is a great encouragement for us. Guests such as yourself are the true inspiration behind our brand philosophy of guest satisfaction and service excellence.

Thank you once again for your valuable feedback. My entire team at The Serai look forward to welcoming you back to experience our resort at its best.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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