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“Decent Hotel”

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The Gateway Hotel Chikmagalur
Ranked #3 of 16 Hotels in Chikkamagalur
Reviewed 4 August 2014

The property is good with cottages, a nice pool and very good restaurant. The deluxe rooms have seen better days; but now the roof and wall paintings are coming off and in a dilapidated state. Bathrooms do not have a bath tub which was a let down. The restaurant is good though with the local malnad cuisine tasting delicious. The breakfast spread is also decent. But the room service food charges are exorbitant. The location of the hotel is convenient, on the main road itself; so locating is not a challenge. Paid wi-fi is available but a bit too slow. There is not too many entertainment/ games activity options available within the hotel - except for the swimming pool. Ove

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Divakar T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manvendrar, General Manager at The Gateway Hotel Chikmagalur, responded to this reviewResponded 6 August 2014

Dear Mr.Diwaker,
Greetings from The Gateway Hotel Chikmagalur !!!
I would firstly like to thank you for your recent patronage and for taking time out in giving us your valuable feedback with regard to your recent stay with us at The Gateway Hotel Chikmagalur.
Kindly do accept my sincere apologies for the concerns you have in regards to the condition of the bathroom and rooms including roof tiles.I would like to inform you that we have started the renovation work in different phases and in due course of time all the rooms including bathrooms would be newly painted .
It is of great importance to us when a guest takes time to let us know about our product and service and in this instance product which you recently experienced. It is only in this way that we are able to step back from our day to day operations and look at any comments-both constructive and positive to ensure that we make the necessary changes in our operations and that this does not happen again.
Your patronage to The Gateway Hotel Chikmagalur is extremely important to us and I request you to treat this incident as an aberration and I look forward to welcoming you back to our hotel on your next trip to Chikmagalur.
Kindest Regards,
Manvendra Singh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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543 - 549 of 808 reviews

Reviewed 23 July 2014

Was there last weekend, the stay was fabulous and the place is quiet and serene. They gave an upgrade as well which was great. The only thing which needs to be improved is the on-premise sports/gym facility. Swimming pool is good but due to cold water you can hardly swim. May be they can add a water heater.

Room Tip: Select the package which offers free Wifi and breakfast.
  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank ManuSharma_bng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manvendrar, General Manager at The Gateway Hotel Chikmagalur, responded to this reviewResponded 6 August 2014

Dear Mr.Sharma,

Greetings from the Gateway Hotel, Chikmagalur !!

Thank you for staying with us in July 2014 and for posting an excellent review on TripAdvisor!

I would like to thank you for your recent patronage and for taking time out in giving us your valuable feedback with regard to your recent stay with us at The Gateway Hotel Chikmagalur.
We are delighted to note that Gateway Hotel Chikmagalur has been recommended by you to other travelers and I personally look forward to the pleasure of meeting you during your next stay with us.

Thank you
With Kind Regards
Manvendra Rathore

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2014

We enjoyed a lovely stay at the property over the weekend. Very quiet and green surroundings, spacious and well appointed cottages, impeccable service levels and helpful staff.

The only sore point is the quality of food coming out from the kitchen. Needs to improve it substantially for the property to really do justice to the Gateway badge

Room Tip: Try the 1st floor cottages
  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank BangaloreAmit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manvendrar, General Manager at The Gateway Hotel Chikmagalur, responded to this reviewResponded 6 August 2014

Dear Mr Amit,
Greetings from The Gateway Hotel Chikmagalur !!!

I would firstly like to thank you for your recent patronage and for taking time out in giving us your valuable feedback with regard to your recent stay with us at The Gateway Hotel Chikmagalur.

Kindly do accept my sincerely apologies for not having a good experience while trying our food . I would like to request you if you could kindly give more detailed feedback in regards to your food experience however I have taken the matter up very seriously with our Chef and the kitchen team and have immediately enforced corrective action.

Your patronage to The Gateway Hotel Chikmagalur is extremely important to us and I request you to treat this incident as an aberration and I look forward to welcoming you back to our hotel on your next trip to Chikmagalur.

Kindest Regards,
Manvendra Singh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014

I have just returned back from a wonderful outing to the Taj Gateway Chikamagalur.. stayed for 2 nights. Location is pretty nice, there are no great views as such but it is on a small hill kind and hence it is very nice...very much accessible as located just off the main road. Rooms are pretty good, I had a last minute booking and hence could not get a cottage but managed with a garden view room. Room is pretty nice and climate added to it, is very amazing. Staff are very friendly and cooperative. Breakfast menu is pretty long. Majority of the items taste well except for few. However, I had a bad experience with the local food which I tried in the restaurant during the dinner time. Not up to the mark. Good and Nice pool and big nice gardens all around. Overall it is worth the price we pay for...

Room Tip: Pool View rooms or the Cottages look pretty
  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank sasikiran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manvendrar, General Manager at The Gateway Hotel Chikmagalur, responded to this reviewResponded 15 July 2014

Dear Mr Sasikiran,
Greetings from The Gateway Hotel Chikmagalur !!!

I would firstly like to thank you for your recent patronage and for taking time out in giving us your valuable feedback with regard to your recent stay with us at The Gateway Hotel Chikmagalur.

Kindly do accept my sincerely apologies for not having a good experience while trying our regional cuisine. I would like to request you if you could kindly give more detailed feedback in regards to your regional food experience however I have taken the matter up very seriously with our Chef and the kitchen team and have immediately enforced corrective action.

Your patronage to The Gateway Hotel Chikmagalur is extremely important to us and I request you to treat this incident as an aberration and I look forward to welcoming you back to our hotel on your next trip to Chikmagalur.

Kindest Regards,
Manvendra Singh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014 via mobile

We stayed in The Gateway hotel during our recent trip to Chikmagalur.

Pros: Very good location, big pool, nice cottages. Lovely greenery. Scenic place. Spa was good. They upgraded our booking from standard room to cottage.
Cottage was very big.

Cons: Food was very average. Sports complex was very average, nothing in it. My package did not include breakfast, do please check that. Kids play could be improved.

Overall, we enjoyed. But not worth the money. If breakfast was better, we would have really enjoyed. :)

Stayed: June 2014, travelled with family
Thank Karthikcs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manvendrar, General Manager at The Gateway Hotel Chikmagalur, responded to this reviewResponded 6 August 2014

Dear Mr.Karthick

Greetings from The Gateway Hotel Chikmagalur !!!

I would firstly like to thank you for your recent patronage and for taking time out in giving us your valuable feedback with regard to your recent stay with us at The Gateway Hotel Chikmagalur.

Kindly do accept my sincerely apologies for the concerns made inn regards to the hotel food. I would like to request you to kindly give more details of your food experience at the hotel however have taken this matter up very seriously with our Chef and the kitchen team and have immediately enforced corrective action.
Also we have introduced some new kids activity which is very entertaining.
It is of great importance to us when a guest takes time to let us know about our product and service and in this instance service which you recently experienced. It is only in this way that we are able to step back from our day to day operations and look at any comments-both constructive and positive to ensure that we make the necessary changes in our operations and that this does not happen again.
Your patronage to The Gateway Hotel Chikmagalur is extremely important to us and I request you to treat this incident as an aberration and I look forward to welcoming you back to our hotel on your next trip to Chikmagalur.
Kindest Regards,

Manvendra Singh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2014 via mobile

Had a great stay here for 2 nights.. We had booked a cottage here. Though the cottage was a little old we enjoyed the stay here. Faced a couple of problems with the phone and shower which were fixed immediately. The buffet breakfast and dinner were just average. One of the nights we were served a set meal which was just brilliant. The ambience around is awesome. Would definitely suggest this place and stay here again.

Stayed: June 2014, travelled as a couple
1  Thank RA K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manvendrar, General Manager at The Gateway Hotel Chikmagalur, responded to this reviewResponded 15 July 2014

Dear Guest,

Greetings from the Gateway Hotel, Chikmagalur !!

Thank you for staying with us in June 2014 and for posting an excellent review on TripAdvisor!

I would like to thank you for your recent patronage and for taking time out in giving us your valuable feedback with regard to your recent stay with us at The Gateway Hotel Chikmagalur.
We are delighted to note that Gateway Hotel Chikmagalur has been recommended by you to other travelers and I personally look forward to the pleasure of meeting you during your next stay with us.

Thank you
With Kind Regards
Manvendra Rathore

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2014

Gateway hotels are now part of the Taj Group of Hotels. Me and my partner stayed at this place. We have stayed at the Taj before and hence we knew the kind of service we could expect. The service provided exceeded our expectations.

Check in
We drove from Bangalore and it was a pleasant drive but a bit tiring. We reached the hotel around 12 pm. We waited for around ten minutes for them to sort out everything and we were upgraded to a cottage and were given our cottage in no time. In fact the guy who checked us in apologized for the delay. Check in was at 2 pm and we were early. They were so courteous and hospitable.

The Cottage

Cottage we were offered was huge. It has two queen sized beds and a very nice balcony. View from the balcony was superb. This property is 14 years old and when one visits this place, one will be hard pressed to know that this property is 14 years old. Its very well maintained. They have rustic wooden closets, side tables, center tables etc in the cottage.

The Hotel
This place in itself is a sight for sore eyes. Its beautifully built and maintained. We have a couple of problems in our cottage but it was sorted out in no time. Staff are very helpful. They are kind and welcoming and always willing to answer any questions. Their restaurant is very nice. One has the option to have a beautiful dinner around a camp fire if one chooses to. Again the staff are very accommodating. They have a very nice pool. Since it was cold we never got to use it though.

Restaurant / In Room Dining
The breakfast was good but not great. First two days we pretty much had the same break fast. However the third day the break fast was awesome. Menu was completely changed except a few and it was very good.

We had tried both the In Room Dining and eating at the restaurant. Both are equally good. I preferred eating at the restaurant cause their restaurant is very nice and its facing the pool. Overall its a good experience. One must try their regional delicacies. Its very good.

Site Seeing/Activities

They have a list of activities at the front desk. We opted to go for the Coffee Plantation tour. Its worth every penny. The guide was awesome. He is the activities coordinator at the hotel. Drive to the plantation itself is awesome. He had so much information to share about Chikmagalur and also about the history of the town and how it became the coffee town it is today. We walked inside a huge plantation and he explained to us how coffee is planted and showed us the different stages in the life of a coffee bean. And then we went to a coffee roasting unit. The guy at the roasting unit turned out to be the son of the owner of the unit. He was very friendly and took his time explaining how they roast the beans and all the way till packing them. Not many people may know this, Chikmagalur is also know for its spices. The roasting unit was also selling spices and they were amazingly fresh.

I would recommend to take any one of the guided trips that the hotel has. Its definitely worth it.

Check Out
As I had hoped for Check Out was also a breeze. Absolutely no issues with the bill and everything was impeccable. We stayed here for just three nights and we would definitely stay here when we visit Chikmagalur again.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Umesh U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manvendrar, General Manager at The Gateway Hotel Chikmagalur, responded to this reviewResponded 1 July 2014

Dear Mr.Umesh,

Greetings from the Gateway Hotel, Chikmagalur !!

Thank you for staying with us in June 2014 and for posting an excellent review on TripAdvisor!

We are really glad to see that you liked everything about the hotel - be it the quality of the room, amenities and facilities used, quality of food or the overall experience at the hotel.

Your compliments to all our Associates at the hotel especially at our GAD Restaurant , travel desk has been conveyed, and thank you for acknowledging their efforts. All of us at the hotel take pride in going that extra mile to create guest delight in each of our interactions.

We are delighted to note that Gateway Hotel Chikmagalur has been recommended by you to other travelers and I personally look forward to the pleasure of meeting you during your next stay with us.

Thank you
With Kind Regards
Manvendra Rathore

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Gateway Hotel Chikmagalur

Address: Jyoti Nagar Post, Chikkamagalur 577102, India
Region: India > Karnataka > Chikkamagaluru District > Chikkamagalur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Spa Hotel in Chikkamagalur
Price Range: £85 - £168 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Gateway Hotel Chikmagalur 3.5*
Number of rooms: 29
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Also Known As:
Gateway Hotel Chikamagalur
The Gateway Hotel Chikmagalur India/Karnataka - Chikkamagalur

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