First the location and look of the hotel....
Located on the beach road in Fort Kochi (which in itself is beautiful) the hotel in bang on the beach and overlooks the sea. The Hotel has an old world charm and peaceful, so when you first steps in it takes you in with a pleasant surprise...
But when I left after two days i felt a missing note somewhere...an incomplete feel....and here's why....
First the rooms...The hotel has some 11 rooms (sea view deluxe, standard garden view, villas), the lounge and corridor nicely done. I did not see the other rooms except the sea view room, so my feedback is only for these rooms. What gets you first is the sheer size of the room. Its HUGE, so it gives you a feel of space and don't feel too cramped up. The fabric and upholstery used are very tastefully done. The furniture used also adds to the beauty to the room. Bathroom is spacious too and comes with all toiletries which are of good quality.
Then the balcony which makes it a sea view room adds value to the room
particularly the sitting area.
Okay now the improvement area - The roof has seepage, so at times dust of the plaster falls and at times even water. Also as the roof looks like damaged so it makes lot of noise when birds are on top of it.
With such a beautiful looking room, the damaged ceiling was a big spoiler.
House Keeping - First day the problem was only with sugar not being kept but second day even the tea bags and water was not replenished. I had to ask for it. Hand Towel with red stain. Those were the few things but otherwise the room and the bathroom were kept clean and
Food - First the breakfast which has a fixed menu perfectly okay with me but no brown bread is little funny. Also even though there were very few guest on the first day but the main server forgot to give me the white bread toast. Second day it was perfect. You know what makes
a good service is when you take care of the guests and look into minute details even if somebody does not tell it to you. The breakfast area is open and loads of big mosquitoes so it would have felt great if these guys had put a mosquito repellent without even telling
them...i had to ask for it both the days.
First night I had dinner and the food was good, tasty and big portion but my suggestion is when the guest is asking you need to be absolutely sure that all information is clear and shared with the guest. Rice comes separately but when I asked does the prawn dish served with rice, I got a positive answer but realised otherwise when i got the bill. Its a small amount but what i wanted to share the importance of clear communication and trust.
Check-in process - It was quick but what disappointed me is you have such a lovely property but nobody took the initiative to show me around and what facilities are available. Tripadvisor had such an amazing picture of the pool, but nobody told me that its under maintenance (though i did not see anybody working on it during both the days). Rooms and the Bar/Lounge upstairs also I had to check myself.
But all this said it still manage to make a place in your heart when you remember the ever changing colour of the sky over the sea...a stunning view from the balcony.
- Official Description (provided by the hotel):
- Chic luxury heritage boutique hotel in Fort Kochi. This is the latest treasure that has been created with great outdoor dining by the sea, one of the only spas that offers both western and traditional treatments in the area, and an infinity pool with great views of the sea and the English style garden. The indoor lounge is fantastic for a relaxing evening. The lighthouse bears witness to many a ship passing by and the ships that sail by seem to walk into the property. The hotel was the residence of the founder of Cochin port Sir Robert Bristow and has been receiving great reviews from all its guests. The hotel is a true sanctuary to relax and rediscover yourself. ... more less
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- Also Known As:
- Old Lighthouse Bristow Hotel Kochi (Cochin), Kerala, India