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“Beautiful, big and clean rooms”

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Hotel Elite Palazzo
Ranked #89 of 229 Hotels in Kochi (Cochin)
Certificate of Excellence
Reviewed 14 December 2013 via mobile

Rooms are big and clean
Restaurant is ok
I didn't quite like what I ordered. I ordered for veg stew and appam. Veg stew was absolutely below average. Fish curry had smell of fish again below average.
Its close to the airport and is on the highway. Well connected to Trichur and Ernakulam.

  • Stayed: November 2013
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2  Thank RajeshCOK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elitepalazzo, General Manager at Hotel Elite Palazzo, responded to this reviewResponded 17 December 2013

Dear Mr.Rajesh,

Greetings from Elite Palazzo !!!

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel.

It is very rewarding for the team to realize that their warm, professional and anticipatory service very much contributed towards your stay experience.

We have made a note of your feedback related to food quality. The matter has been taken up with the concerned personnel and you have my assurance that you will have no cause for such a comment in the future.

Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Elite tradition, always.

Warm Regards,
Midhun John
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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171 - 177 of 216 reviews

Reviewed 12 December 2013

I like the whole atmosphere in Elite Palazzo and especially the service provided by the staff was excellent. Its a pity that I did not stay longer, only two days which was not enough for us to experience the complete facilities that Elite offers. Front desk reception was very friendly and warm. I was enthralled by the staff kindness in helping us with respective information in regards to my father-in-law's relations where about in Kerala. They were all smiles, as much as we were thrill to know, they were even more thrill to share the information.

I couldn't think of any further improvement but rather say that it was a fantastic stay, good view from the room, nice room decor, great facility, excellent food and most of all great staff.

  • Stayed: December 2013, travelled with family
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1  Thank Salalah369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elitepalazzo, General Manager at Hotel Elite Palazzo, responded to this reviewResponded 13 December 2013

Hi,

Greetings from Elite Palazzo.

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel.

Indeed, it is the Elite way to ensure that all our guests receive the genuine warmth and hospitality that they deserve. We are very pleased that you felt well-taken care of during your stay.

We profusely thank you for your valuable feedback which encourages and motivates us in creating a beyond expectation experience each time.

Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Elite tradition, always.

Warm Regards,
Midhun John
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2013

Being a global hotellier myself, I must admit that it is not everyday I am impressed with customer service. Elite Palazzo cochin surpassed expectations at every stage. From the get-go with the hotel pick-up, the hotel called to keep me posted of the driver Midhun's whereabouts and he too was very kind and professional.

Priya was very efficient and the check-in seamless! faiju at the Bell-Desk was helpful and gave a thorough orientation of the room. Being a non-smoker, when I expressed that I was assigned a smoking room.

The Guest Services and the Business Centre team were also quite efficient. The banquet staff was very "present" to the guest's needs throughout the day and I was very, very impressed with personal attention everyone who attended the training received.

Apart from the busy stretch during breakfast, when the staff may have dropped the ball on a request which slipped through the cracks I can safely say that the service overall through out the hotel was personalized, friendly, efficient and very professional.

Also, given the hotel's fantastic location I would not only return to the hotel but would also favourably recommend it to anyone! :)

  • Stayed: December 2013, travelled on business
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1  Thank mahenderreddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elitepalazzo, General Manager at Hotel Elite Palazzo, responded to this reviewResponded 12 December 2013

Dear Mr. Reddy,

Greetings from Elite Palazzo

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel.

Indeed, it is the Elite way to ensure that all our guests receive the genuine warmth and hospitality that they deserve. We are very pleased that you felt well-taken care of during your stay.

We profusely thank you for your valuable feedback which encourages and motivates us in creating a beyond expectation experience each time.

Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Elite tradition, always.

Warm Regards,
Midhun John
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2013

Good hotel to stay close to airport. Complimentary Airport pickup and drop. Nice rooms and excellent helping staff. Seems to be newly renovated. Though there are minor renovation issues guests will ignore the same thanks to helping staff. Food is good

  • Stayed: November 2013, travelled as a couple
    • Value
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Thank TSGandham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elitepalazzo, General Manager at Hotel Elite Palazzo, responded to this reviewResponded 12 December 2013

Hi,

Greetings from Elite Palazzo.

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel.

Indeed, it is the Elite way to ensure that all our guests receive the genuine warmth and hospitality that they deserve. We are very pleased that you felt well-taken care of during your stay.

We profusely thank you for your valuable feedback which encourages and motivates us in creating a beyond expectation experience each time.

Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Elite tradition, always.

Warm Regards,
Midhun John
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2013

There is a wonderful experience in Elite Palazzo. This is one of the best hotels I stay in a mid-segment. Its location ( Centre of the town ). Food is fantastic. Rooms are desend and clean. Staffs are helpful. I would recommend this hotel.

  • Stayed: December 2013, travelled on business
    • Value
    • Location
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Thank M-Pandey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elitepalazzo, General Manager at Hotel Elite Palazzo, responded to this reviewResponded 12 December 2013

Hi,

Greetings from Elite Palazzo.

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel.

Indeed, it is the Elite way to ensure that all our guests receive the genuine warmth and hospitality that they deserve. We are very pleased that you felt well-taken care of during your stay.

We profusely thank you for your valuable feedback which encourages and motivates us in creating a beyond expectation experience each time.

Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Elite tradition, always.

Warm Regards,
Midhun John
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 November 2013

This hotel is just a few minutes from Cochin airport and offers a free shuttle service.
The rooms are nice and value for money was very good.
The service at the Restaurant was very efficient and all staff had a possitive answer to all my needs. It's so nice when someone really wants to help a customer a do a great job! Thank you for that.

Room Tip: 204 is a superb room. and we enjoyed it.
See more room tips
  • Stayed: October 2013, travelled on business
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1  Thank 100vinu001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elitepalazzo, General Manager at Hotel Elite Palazzo, responded to this reviewResponded 12 December 2013

Hi,

Greetings from Elite Palazzo.

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel.

Indeed, it is the Elite way to ensure that all our guests receive the genuine warmth and hospitality that they deserve. We are very pleased that you felt well-taken care of during your stay.

We profusely thank you for your valuable feedback which encourages and motivates us in creating a beyond expectation experience each time.

Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Elite tradition, always.

Warm Regards,
Midhun John
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2013

This hotel is average.
They pick us up at the airport free of charge at midnight which was nice.
And it's a 15 min drive away from the airport so it's convenient if you have an early flight to catch.
The room is standard but clean and the bed is good.
The breakfast buffet is not extraordinary.
The staff is nice and helpful.

  • Stayed: November 2013, travelled as a couple
    • Value
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1  Thank Cecile083
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Elite Palazzo

Address: Bank Junction, NH -47 Byepass, Kochi (Cochin) 683572, India
Region: India > Kerala > Kochi (Cochin)
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#22 Family Hotel in Kochi (Cochin)
Price Range: £21 - £39 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Elite Palazzo 3*
Number of rooms: 30
Reservation Options:
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Also Known As:
Hotel Elite Palazzo Kochi (Cochin), Kerala, India

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