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Hotel Elite Palazzo
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Reviews (221)
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All reviewsnear airportthe complimentary buffet breakfastdrop facilitykochi airportfree airport dropprovided freeshort staydeluxe roomsleep qualitystar hotelhotel is situatedexcellent hotelnice experiencestayed for one nightroom servicereception staffnice room
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Reviewed 23 June 2014

I would like to recommend it to everyone. Everyone is very nice. It's location is little off the city. But overall superb experience. property is trim and clean. Reception is very helpful. Room is spacious and comfy

Room Tip: nothing just play honestly. u'll do good
  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Thank romypaul2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elitepalazzo, General Manager at Hotel Elite Palazzo, responded to this reviewResponded 24 June 2014

Hi,

Greetings from Elite Palazzo.

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel.

Indeed, it is the Elite way to ensure that all our guests receive the genuine warmth and hospitality that they deserve. We are very pleased that you felt well-taken care of during your stay.

We profusely thank you for your valuable feedback which encourages and motivates us in creating a beyond expectation experience each time.

Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Elite tradition, always.

Warm Regards,
Midhun John
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014

i dont understand how this hotel got 4* from tripadvisor.. this hotel stinks all over smoking smell.. food is very bad and breakfast is ok.. i will never stay in this hotel.. this is a worst place to stay...
Even in the room no hot water i have to call 10 times to get it fixed .. i have ordered x and they bought y and this is very bad place.. avoid this hotel ..

Room Tip: i have stayed in 303 and it's a horrible room allover smoking smell..
  • Stayed: May 2014, travelled as a couple
    • Value
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2  Thank Bharat R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elitepalazzo, General Manager at Hotel Elite Palazzo, responded to this reviewResponded 15 June 2014

Dear Sir

I want to sincerely apologize for the unpleasant incident you had at our hotel during your stay.Your comments were most troubling, and same time I thank you for bringing it to my attention.
It is our highest priority to provide our guest with an memorable experience and your cause we certainly failed to do this. What you experienced is totally unexpected and we have already taken steps to ensure that this does not happen in our hotel again.

While I cannot change the past, I would like to invite you back as my personal guest so that we can show you that we really can do a much better job than what you experienced.

Once again, please accept our sincere apology for the experience you had and thank you for letting us know about the same.

Thanks & Regards,

Midhun John
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2014

nice place to stay if you are looking for a short business trip. Surrounded by market area so easy for some quick buying. we had to spend a limited time so was a good option. Spacious room. Bathroom needs renovations

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
1  Thank Modykc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elitepalazzo, General Manager at Hotel Elite Palazzo, responded to this reviewResponded 26 May 2014

Hi,

Thank you for sharing such a fantastic review on Trip Advisor. Your time and praise is overwhelming and precious to us.

Your compliments on our service is inspirational for all of us. We are committed to consistently providing warm, efficient and discreet service to our guests and their appreciation and acknowledgement is our greatest reward.
We were in process to start the renovation work.

We are also grateful for your feedback on our renovated product, which have been designed keeping in mind our valued guests such as you.
Warm Regards,
Midhun John
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2014

My wife,son & I have stayed in this hotel. i got pleasantly surprised when I saw the room.It was a pleasant stay. The Staff were ever smiling and helpful.The food was good. I recommend to stay. Very Near to aiport

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Pavan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elitepalazzo, General Manager at Hotel Elite Palazzo, responded to this reviewResponded 14 May 2014

Hi,

Thank you for sharing such a fantastic review on Trip Advisor. Your time and praise is overwhelming and precious to us.

Your compliments on our service is inspirational for all of us. We are committed to consistently providing warm, efficient and discreet service to our guests and their appreciation and acknowledgement is our greatest reward.

We are also grateful for your feedback on our renovated product, which have been designed keeping in mind our valued guests such as you.

Warm Regards,
Midhun John
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2014

It was a night we could spend before we take the moring flight to Mumbai. Hotel staff was courteous and attentive. Neat rooms but we had a bad experience as one of our rooms (303) had connecting door to an adjecent room that was " smoking" room - little unpleasant to us.

The food was good especially the biryani which was served in a clay pot - quantity is really good. Appam and Stew was awesome.

We were a bit late in the restaurnat on quick ite breakfast ( from a good spread of buffet) but the efficient innnova driver dropped us on time in the airport.

Efficient drier Free airport drop

Overall we enjoyed our short stay.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank bijubhasi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elitepalazzo, General Manager at Hotel Elite Palazzo, responded to this reviewResponded 14 May 2014

Hi,

Thank you for sharing such a fantastic review on Trip Advisor. Your time and praise is overwhelming and precious to us.

Your compliments on our service is inspirational for all of us. We are committed to consistently providing warm, efficient and discreet service to our guests and their appreciation and acknowledgement is our greatest reward.

We are also grateful for your feedback on our renovated product, which have been designed keeping in mind our valued guests such as you.

Warm Regards,
Midhun John
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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