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Hotel Elite Palazzo
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Reviews (219)
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All reviewsnear airportthe complimentary buffet breakfastdrop facilitykochi airportfree airport dropprovided freeshort staydeluxe roomsleep qualitystar hotelhotel is situatedexcellent hotelnice experiencestayed for one nightroom servicereception staffnice room
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152 - 157 of 219 reviews
Reviewed 6 August 2014

Great stay for group travellers. Nice restaurant. Outside view won't impress travellers but from inside Hotel is well maintained. Room Service is good. Restaurant is not that much good as food are costly and do not fit the price tag. Hotel need some improvement Restaurant food.Its in good location..very near to Cochin Airport. Overall good hotel to stay.

  • Stayed: June 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Vivek S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elitepalazzo, General Manager at Hotel Elite Palazzo, responded to this reviewResponded 7 August 2014

Hi,

Greetings from Elite Palazzo.

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel.

Indeed, it is the Elite way to ensure that all our guests receive the genuine warmth and hospitality that they deserve. We are very pleased that you felt well-taken care of during your stay.

We profusely thank you for your valuable feedback which encourages and motivates us in creating a beyond expectation experience each time.

Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Elite tradition, always.

Warm Regards,
Midhun John
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2014

The hotel has a good ambience with spacious rooms. The staff was very courteous. The breakfast was not upto the mark which needs drastic improvement . Overall it is good hotel to stay with family. The location is quite good

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Review collected in partnership with this hotel
Thank drpshari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elitepalazzo, General Manager at Hotel Elite Palazzo, responded to this reviewResponded 7 August 2014

Hi,

Greetings from Elite Palazzo.

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel.

Indeed, it is the Elite way to ensure that all our guests receive the genuine warmth and hospitality that they deserve. We are very pleased that you felt well-taken care of during your stay.

We profusely thank you for your valuable feedback which encourages and motivates us in creating a beyond expectation experience each time.

Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Elite tradition, always.

Warm Regards,
Midhun John
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2014

Average hotel. Good for overnight stay for early flights. Room and hotel cleanliness good. Food not tasty, not according to menu card. Toilet accessories in bad condition. Some staff yet to practise greeting etiquettes.



  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip
Thank Krishna K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elitepalazzo, General Manager at Hotel Elite Palazzo, responded to this reviewResponded 4 August 2014

Hi,

Greetings from Elite Palazzo.

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel.

Indeed, it is the Elite way to ensure that all our guests receive the genuine warmth and hospitality that they deserve. We are very pleased that you felt well-taken care of during your stay.

We profusely thank you for your valuable feedback which encourages and motivates us in creating a beyond expectation experience each time.

Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Elite tradition, always.

Warm Regards,
Midhun John
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2014

I would like to recommend it to everyone. Everyone is very nice. It's location is little off the city. But overall superb experience. property is trim and clean. Reception is very helpful. Room is spacious and comfy

Room Tip: nothing just play honestly. u'll do good
  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank romypaul2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elitepalazzo, General Manager at Hotel Elite Palazzo, responded to this reviewResponded 24 June 2014

Hi,

Greetings from Elite Palazzo.

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel.

Indeed, it is the Elite way to ensure that all our guests receive the genuine warmth and hospitality that they deserve. We are very pleased that you felt well-taken care of during your stay.

We profusely thank you for your valuable feedback which encourages and motivates us in creating a beyond expectation experience each time.

Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Elite tradition, always.

Warm Regards,
Midhun John
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014

i dont understand how this hotel got 4* from tripadvisor.. this hotel stinks all over smoking smell.. food is very bad and breakfast is ok.. i will never stay in this hotel.. this is a worst place to stay...
Even in the room no hot water i have to call 10 times to get it fixed .. i have ordered x and they bought y and this is very bad place.. avoid this hotel ..

Room Tip: i have stayed in 303 and it's a horrible room allover smoking smell..
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Bharat R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elitepalazzo, General Manager at Hotel Elite Palazzo, responded to this reviewResponded 15 June 2014

Dear Sir

I want to sincerely apologize for the unpleasant incident you had at our hotel during your stay.Your comments were most troubling, and same time I thank you for bringing it to my attention.
It is our highest priority to provide our guest with an memorable experience and your cause we certainly failed to do this. What you experienced is totally unexpected and we have already taken steps to ensure that this does not happen in our hotel again.

While I cannot change the past, I would like to invite you back as my personal guest so that we can show you that we really can do a much better job than what you experienced.

Once again, please accept our sincere apology for the experience you had and thank you for letting us know about the same.

Thanks & Regards,

Midhun John
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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