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“Never go near this hotel”
Review of Trident, Cochin

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Trident, Cochin
Ranked #21 of 205 Hotels in Kochi (Cochin)
Certificate of Excellence
bangalore
1 review
“Never go near this hotel”
Reviewed 10 October 2009

This was my worst hotel exp in terms of service & food.

Gopinath

  • Liked — nothing
  • Disliked — everything
  • Stayed April 2009, travelled on business
    • Value
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank nimeshgopinath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TridentCochin_Cochin, General Manager at Trident, Cochin, responded to this review, 14 August 2010
Dear guest

At the outset I would like to sincerely apologise for any inconvenience caused to you during your stay here. I would further like to get in touch with you and understand as to what it was about the food and service that did not meet your expectations.

Warm regards

Kunal Chauhan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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811 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (188)
Date | Rating
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English first
united states
1 review
Reviewed 15 September 2009

The General Manager, Mr. Datta, was so accomodating. I had a little problem and he went out of his way to make sure,I was treated like royalty. Security was great at the hotel.the staff was so accomodating,it was a delight to stay there. The restaurant was amazing,it was absolutely the tastiest meal I had in India,the chef came out of the kitchen,to greet us,how often does that happen. All the tables started clapping.I can't wait to go back.

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dantheman666666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TridentCochin_Cochin, General Manager at Trident, Cochin, responded to this review, 14 August 2010
Dear Guest,

Its comments like yours that gives us the supreme satisfaction of a job well done. We are pleased that your expectations were exceeded in all aspects of our hotel. Thank you and we are already looking forward to checking you in.

Warm regards,

Kunal Chauhan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 July 2009

I had money stolen out of my room,manager said he would take care of it.Haven't heard back. Be Careful,they know they have a problem at hotel

  • Stayed November 2008, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dannyboy666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 June 2009

This hotel is very classy and clean. The Decor is superb all round and rooms are very clean and comfortable with all the facilities. The food in the restaurant was very good. Unfortunately when i stayed there the moonsoon was on its way so the swimming pool was closed for maintenance and sadly it rained heavy for all 4 days of my stay. As the hotel was not very busy i was getting 100 percent treatment from all the staff. Infact the head chef took time to come out and talk to me every day and even asked me if i wanted anything special cooking - The Personal Touch.
Negative points - The location of this is on willington island linked by a road. You need to get a Taxi, or Rickshaws into Cochin town which takes appx 25 mins when busy. Alternatively You can take the local boat across which is only 2 rupees per trip and takes appx 5 mins.
Also there is not much on the island in the way of sight seeing or nightlife, so generally at night you are confined to the hotel. Again night life in the hotel is generally hanging around in the lounge area.
If you want a quiet relaxing getaway in a clean hotel then this is the place.
If you want exiciting Night life then Cochin is NOT the place as everything is dead after 10.00 pm

  • Liked — Service
  • Disliked — location
  • Stayed May 2009, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LeicesterJadugar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TridentCochin_Cochin, General Manager at Trident, Cochin, responded to this review, 14 August 2010
Dear Guest,

Thank you for your wonderful comments. We are glad that we could personalise your stay at Trident by the active involvement of the team at all levels. We agree that the location of the hotel is not exactly prime but it offers peace and quiet. We look forward to welcoming you again to Trident Cochin

Warm regards,

Kunal Chauhan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 June 2009

When I landed at Kochi and was heading to the hotel it was late night and I could not understand where exactly we were heading. The hotel in on an island.
However when I reached the hotel, staff was welcoming and friendly. I was given a poolside room which was simply beautiful and cozy. The poolside restaurant serves great food.
The surrounding is a bit messy as it is adjacent to the dock. Its distance from other attractions of the city is also bit too more.
Otherwise a great luxury place.

  • Stayed August 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank RonP79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TridentCochin_Cochin, General Manager at Trident, Cochin, responded to this review, 14 August 2010
Dear Guest

We appreciate your review on our hotel. We have noted that you liked our pool facing rooms and out poolside. Since we are situated in area by the port it does there is always some movement happening around the hotel. But as you would have noted and appreciated the hotel is an oasis of calm as compared to the chaos around.
Eagerly anticipating your return

Kunal Chauhan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
mumbai
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 June 2009

Good food and VFM

Stayed April 2009, travelled on business
Helpful?
1 Thank ankitg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cochin
Level Contributor
52 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 4 June 2009

I think this is an excellent property in cochin,which is not being properly marketed. Even though i had a good hospitality from the staff , i kind of had a lonely feeling in the hotel ,since there wasnt much occupants.
The food was average and the Desert spread should be improved,but i would suggest the hotel for a nice and quite family outing.

  • Liked — room interiors
  • Disliked — food
  • Stayed May 2009, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank geo075
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TridentCochin_Cochin, General Manager at Trident, Cochin, responded to this review, 14 August 2010
Dear guest

Thank you for choosing to stay with us when you were in Cochin. June typically is off season but we do have a few good days. We have noted your comments on food and dessert selection, and we and we hope to pleasantly surprise you in this regard in future stays.
Its feedback like this that helps us fine tune our operations and we would once again like to thank you for taking the time out to write a review.

Warm regards

Kunal Chauan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Trident, Cochin

Property: Trident, Cochin
Address: Bristow Road | Willingdon Island, Ernakulam, Kochi (Cochin) 682003, India
Phone Number:
Region: India > Kerala > Kochi (Cochin)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Kochi (Cochin)
#8 Family Hotel in Kochi (Cochin)
#9 Business Hotel in Kochi (Cochin)
#9 Luxury Hotel in Kochi (Cochin)
#24 Romantic Hotel in Kochi (Cochin)
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Trident, Cochin 4.5*
Number of rooms: 85
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Also Known As:
Trident, Cochin Hotel Kochi (Cochin)
Trident, Cochin Kochi (Cochin), Kerala, India
Hilton Kochi
Kochi Hilton

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