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“Not just nostalgia”

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Vivanta by Taj - Malabar
Ranked #7 of 205 Hotels in Kochi (Cochin)
Certificate of Excellence
California
Level Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Not just nostalgia”
Reviewed 25 August 2013

I spend part of my childhood in Cochin. I have fond memories of biking along the wide thoroughfares of Wellington Island and boat rides from Ernakulum across the backwaters to the embarkation jetty, around the tip of the island on to Mattanchery and Fort Kochi. We would also cross the azimugham to the islands and land at Bolghaty to wander the grounds of the Palace.
I was back to Cochin again. Cochin continued to change its face and a lot of the old places looked quite different.
We had stayed at other wonderful hotels in Ernakulum including the Taj Residency during our past trips. This time we decided to stay at Taj Malabar. Years ago, when I took those boat rides it was not a Taj property but was just Malabar Hotel. It was the best hotel in Cochin if not the whole of Kerala at that time.
We had a wonderful regal welcome matched only by the royal receptions of the North Indian Palace hotels the week before. The refreshing drinks, soothing towels and personal concierge all added glamour to luxury.

I had booked the stay directly but my good friend Commander Samuel, who is the managing director of Kalypso Adventures, a leading adventure tour operator, might have had a hand in us getting the best rooms in the house.
The rooms were fantastic. Our room especially was a corner one which gave us a panoramic view of the back waters. The size of the room and its amenities were extra ordinary.
Even without the update, I think the value for the money is exceptional at $100.

We had dinner in the restaurant that was shaped to resemble the traditional kettuvallam (boat). They specialized in local food especially the seafood. Their cuisine took me back to the days of fresh caught fish, crabs, konju at Fort Cochin near the Chinese nets where we would buy them off the boats and have it cooked on the beach. (I think this is still available even now and would be the best and most fresh sea food you can get anywhere in the world.) During our travels, I, a proud foodie, always judge food authenticity by comparing it to that of the "hole in the wall" joints in that city. Taste and authenticity of the dishes at this five star place matched that of the local fare. I want to also comment on their hospitality acumen. After our $3 "almond can in the mini bar" experience at the Hyatt in Amritsar, it was welcoming to see that they refused to charge us for a drink and provided a complete new dish free of charge for my daughter because she did not think it was perfect the way she wanted it. This was in spite of my acknowledgment that the drink and the dish tasted perfectly all right to me.

We ordered room service next morning. Eating a breakfast of Kerala delicacies from the vantage point of our corner room was exceptional. They even made us local dishes we craved but were not on the menu.
The staff and their attention to the details and the warmth of their hospitality was fantastic.

The grounds had a look of a botanical garden.

My family spent half a day in the Spa and said it was one of the best Spas they have been to.

We enjoyed the complimentary evening reception and an hour long boat ride through the back waters. It certainly was a trip down the memory lane for me.

Nostalgia aside, we had a memorable stay at the Malabar hotel. It still remains the best hotel in Cochin.

  • Stayed August 2013, travelled with family
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Helpful?
Thank pittman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Birmingham, United Kingdom
1 review
Reviewed 21 August 2013

Our second stay at the Taj Malabar was a 3 night stay in a Heritage room. We truly enjoyed our stay there and as I have stayed at many of the best hotels in Kochi before, I can say this is easily the best by a big margin. Finally, it is the staff who make the hotel special. Having stayed at other Taj properties elsewhere again I found this hotel raised the bar on service. Nothing was too much trouble. My wife asked for a cake to be made for a special occasion and Praveen Kumar the pastry chef excelled with a what must be the best cake any of the party had tasted. At Cochin this is the hotel to stay in.

Room Tip: Tower rooms are great for view. Heritage rooms are larger -but all rooms are fine to enjoy the excel...
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  • Stayed August 2013, travelled as a couple
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Helpful?
Thank KumarS25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumanDSharma, General Manager at Vivanta by Taj - Malabar, responded to this review, 27 August 2013
Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!!!

Thank you for choosing Vivanta by Taj Malabar for your recent stay at Cochin. It was a delight to have your valuable feedback and we greatly appreciate the time you spent for posting a great review of our hotel on Trip Advisor.

It is really nice to know that your stay experience was truly memorable due to our warm and friendly services.

We profusely thank you for your valuable feedback which encourages and motivates us in creating a beyond expectation experience each time.

We certainly look forward to your return in the future, and to extending the warm Taj hospitality and great stay experience that we always strive to deliver.

Warm Regards,
Suman Dutta Sharma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurgaon, Haryana, India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 August 2013

Small yet beautiful property located on W. Island in Kochi. The most amazing thing in my opinion about this hotel is not its facilities, not its view, not its restaurants but its their staff who will go out of their way to make your stay memorable ! I have stayed in other Taj properties in India but this was the best staff I have come across till date. Jive - The spa is anyways quite famous so no need to praise that here. The food is nice (although we are vegetarians so our options were a bit limited). The only (slightly) negative aspect about the hotel is its room size. I feel they could have been a bit bigger along with a balcony.

  • Stayed August 2013, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank manish2311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumanDSharma, General Manager at Vivanta by Taj - Malabar, responded to this review, 30 August 2013
Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!!!

Thank you for your feedback. It is the feedback from valued guests that enables us to keep improving and remain motivated to deliver services of the highest standards.

It is really nice to know that your stay experience was truly memorable due to our warm and friendly services.

Thank you once again for your feedback, we really appreciate your compliments and the same has been shared with all the staff members.

My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times.

Warm Regards,
Suman Dutta Sharma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 August 2013

Taj Kochin is a beautiful hotel with exquisite furniture and service to match. The food was very good. The staff was well trained and courteous. The experience was well worth it. The spa was average. The front desk and restaurant personnel paid attention to detail. They pampered everyone! A must stay!

  • Stayed August 2013
    • Value
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Helpful?
1 Thank Vickers2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumanDSharma, General Manager at Vivanta by Taj - Malabar, responded to this review, 22 August 2013
Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!!!

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel.

Indeed, it is the Taj way to ensure that all our guests receive the genuine warmth and hospitality that they deserve. We are very pleased that you felt well-taken care of during your stay.

We profusely thank you for your valuable feedback which encourages and motivates us in creating a beyond expectation experience each time.

Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Taj tradition, always.

Warm regards,
Suman Dutta Sharma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California City, California
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 August 2013

Beautiful food and service provided by the hotel. The view is great. The staff is extremely helpful and accommodating with your needs and requirements. The location is beautiful and the hotel is well maintained. The restaurant Rice Boat, offers a selection of delicious food and dessert on the buffet. I would recommend this hotel anytime.

  • Stayed August 2013, travelled solo
    • Value
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Helpful?
1 Thank Samuel J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumanDSharma, General Manager at Vivanta by Taj - Malabar, responded to this review, 22 August 2013
Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!!!

It was a delight to have your feedback as this helps us to measure ourselves for the standards we have set for ourselves. I am happy to note that you had an excellent stay with us.

We are grateful for your valuable feedback and we greatly appreciate your time you spent, as our guests’ satisfaction is our main priority.

We certainly look forward to your return in the future, and to extending the warm Taj hospitality and great stay experience that we always strive to deliver.

Assuring you of our best services and attention at all times.

Warm regards,
Suman Dutta Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lyon, France
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 14 August 2013

We bad à very high service and room condition in this hôtel on our way back from thé backwaters. I mean in how many hôtels do u havé thé manager and ten other staff members saying goodbye in thé morning when your car departs ?
Food and in particular wine sélection are excellent for the region.
Gréât time Thére. Thanks

Room Tip: Ask if possible for high floors to get à view on the harbour
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  • Stayed July 2013, travelled as a couple
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Helpful?
3 Thank Khaldo77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumanDSharma, General Manager at Vivanta by Taj - Malabar, responded to this review, 19 August 2013
Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!!!

We at Vivanta by Taj Malabar are really honored to have you stay with us and sincerely look forward to welcome you back to our lovely hotel once again.

It was a delight to have your feedback as this helps us to measure ourselves for the standards we have set for ourselves. I am happy to note that you had an excellent stay with us.

We certainly look forward to your return in the future. Assuring you of our best services and attention at all times

Warm regards,
Suman Dutta Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 12 August 2013

View front of the Docks ! Service awfull ! Food no buffet !!! Proprety's room totaly shameful! Not good value for the money . Shame to them !!!! I think they've to make attention to their guest not only when they arrive , but during all their stay .

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Tatounette1811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumanDSharma, General Manager at Vivanta by Taj - Malabar, responded to this review, 14 August 2013
Dear Guest,

We are truly disappointed to hear that your stay did not meet your expectations. We strive to make sure that each and every one of our guests feels the touch of our very personal service, and that every need is looked after during your stay.

We want to thank you for sharing your experience. It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.

We look forward to an opportunity to speak with you directly at your earliest convenience. Please feel free to notify us with the best way to contact you.

At Taj group and at Vivanta by Taj-Malabar, we pride ourselves on our professionalism and hospitality and it is indeed very concerning that we have not been able to provide you with a great experience. Let me assure you that we have taken your feedback very sincerely, and the team and I will ensure that we work on the feedback provided, and live up to the esteemed expectations of our valued guests, such as you, on your future visits.

We look forward to welcome you back as and when you plan your next visit to our hotel.

If I can be of any assistance in the meanwhile please do let me know.

Thanking you and assuring you of our best services at all times.

Warm regards,

Suman Dutta Sharma
General Manager
Vivanta by Taj - Malabar, Cochin
Email :gmvivanta.malabar@tajhotels.com
Phone: 0484 6643000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vivanta by Taj - Malabar

Property: Vivanta by Taj - Malabar
Address: | Willingdon Island, Kochi (Cochin) 682009, India
Phone Number:
Region: India > Kerala > Kochi (Cochin)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Kochi (Cochin)
#2 Luxury Hotel in Kochi (Cochin)
#3 Romantic Hotel in Kochi (Cochin)
#3 Spa Hotel in Kochi (Cochin)
#3 Family Hotel in Kochi (Cochin)
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Vivanta by Taj - Malabar 5*
Number of rooms: 96
Official Description (provided by the hotel):
Situated on Willingdon Island with a magnificent view of Cochin harbour, Vivanta by Taj - Malabar is a fine balance between yesterday and tomorrow. Our lobby is a unique mix of chic and classic. The heritage wing, built in 1935, reflect the inherent beauty of Cochin. And the tower wing houses newly renovated guestroom suites, each a delicate mix of the classic with the contemporary. ... more   less 
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Also Known As:
Vivanta By Taj - Malabar Hotel Kochi (Cochin)
Taj Malabar Cochin Kochi
Taj Malabar Cochin Hotel Kochi
Vivanta By Taj - Malabar Kochi (Cochin), Kerala, India

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