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“Excellent stay in a top class hotel”

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Vivanta by Taj - Malabar
Ranked #7 of 205 Hotels in Kochi (Cochin)
Certificate of Excellence
Sheerness, United Kingdom
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Excellent stay in a top class hotel”
Reviewed 22 November 2013

Stayed in this hotel recently.Was warmly welcomed on arrival and check in and check out was extremely quick.Was upgraded to one off the top rooms in this hotel.Room overlooked the back waters and the sea and,was very clean.Bathroom was of a high standard .All the staff were very helpful and courteous.Buffet breakfast and dinner were off a high standard.The chef came to our table on both days we stayed here and cooked extra things which were not in the menu.Overall we had a very satisfying stay in this hotel which is located in the docks area of the city.Highly recommended,

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank diljituppal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumanDSharma, General Manager at Vivanta by Taj - Malabar, responded to this review, 23 November 2013
Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!!!

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel.

Indeed, it is the Taj way to ensure that all our guests receive the genuine warmth and hospitality that they deserve. We are very pleased that you felt well-taken care of during your stay.

We profusely thank you for your valuable feedback which encourages and motivates us in creating a beyond expectation experience each time.

Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Taj tradition, always.

Warm Regards,
Suman Dutta Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (547)
Date | Rating
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  • Chinese (Traditional) first
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  • English first
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English first
Tokyo, Japan
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 19 November 2013

Stayed here earlier this year with my entire family. It was an amazing experience in my first trip to Kerala. We were travelling with a small 11 months old baby and staff was extra attentive to all our special needs. The location of the property is amazing and infinity pool is also great. The evening sunset cruise is very nice and worth the experience. Highly recommended !!!

Room Tip: Take the ocean facing room, you are going to love it !!
See more room tips
  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank abhinav p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumanDSharma, General Manager at Vivanta by Taj - Malabar, responded to this review, 23 November 2013
Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!!!

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel.

It is very rewarding for the team to realize that their warm, professional and anticipatory service very much contributed towards your stay experience. Indeed, it is the Taj way to ensure that all our guests receive the genuine warmth and hospitality that they deserve. We are very pleased that you felt well-taken care of during your stay.

We trust the Vivanta charm will attract you again soon and it will be our pleasure to delight you. Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Taj tradition, always.

Warm Regards,
Suman Dutta Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai
Level Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 17 November 2013

It was at the start of our vacation in Kerala. It began with a 5 hour delay of Air India flight which made us wait in the airport for 6 hours. With this, we were worried about how the rest of the trip was going to be. Pickup driver was waiting inspite of the long delay which was the first good omen. We reached Taj after midnight and the area seemed quite secluded from the city to place it in a unique location. Starting with the welcome drink the hospitality which Taj advertises was quite visible every where.
Room was very comfortable with view of the water and harbour. Our 4 year old was at home and (though we stayed at 4 other hotels during the trip) wants to go back to "our room' referring to the Taj room. We booked the 2-night family get away. For the sake of our 4 year old, we requested to change the city tour with a speedboat ride. This was readily swapped and to our pleasant surprise we saw two dolphins. We did not know that Cochin has dolphins.
Food was excellent and the service at its best. Only glitch was the curd (yogurt) which was sour. Otherwise, it is a memorable experience.
Swimming pool, jacuzzi and kids room clicked instantly with our kid. They even have a small spice garden. Our kid just loved the place because of all these. He got his first swimming tips from the staff coach.
They also had a evening tea followed by a boat trip. Though the timing seemed a little late for the sunset but could because the guests were late in getting in. This followed by a cultural event in which the temple dance of kerala was presented.
I chose this place after reading the reviews of other nearby places where noise from ships was reported to be disturbing. At Taj we did not find any such disturbance.
Overall we had a very memorable stay. Highly recommend this to anyone planning a stay in Cochin. Taj offers a complete experience.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gopalav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumanDSharma, General Manager at Vivanta by Taj - Malabar, responded to this review, 6 December 2013
Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!!!

Thank you very much for your kind comments on the hotel and we are most thankful for the valuable feedback.

It was a delight to have your feedback as this helps us to measure ourselves for the standards we have set for. It is very rewarding for the team to realize that their warm, professional and anticipatory service very much contributed towards your stay experience. Indeed, it is the Taj way to ensure that all our guests receive the genuine warmth and hospitality that they deserve.

I have taken the liberty to communicate your feedback to my entire team at the hotel. I am certain this will serve as a source of inspiration for us in achieving higher standards of excellence.

We profusely thank you for your valuable feedback which encourages and motivates us in creating a beyond expectation experience each time.

Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Taj tradition, always.

Warm Regards,
Suman Dutta Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, England, United Kingdom
Level Contributor
155 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 16 November 2013

This hotel is in the old dock area of the city, opposite Kochi Fort. As such, the gardens offer wonderful views across the harbour to the chinese fishing nets etc, and great sunsets. The pool under palm trees is bliss! However, the town is a taxi ride away.

  • Stayed April 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jo N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumanDSharma, General Manager at Vivanta by Taj - Malabar, responded to this review, 6 December 2013
Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!!!

Thank you very much for your kind comments on the hotel and we are most thankful for the valuable feedback.

We do appreciate hearing from our guest, as their comments are vital for us to continue in improving our services. I am happy to note that the services rendered by my team were to your satisfaction.

We certainly look forward to your return in the future, and to extending the warm Taj hospitality and great stay experience that we always strive to deliver.

Warm Regards,
Suman Dutta Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Louth, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 November 2013

We spent three wonderful nights at this hotel. The all the staff were excellent particularly those in the dining room who seemed to anticipate ones needs. The food was also excellent.

Our room was fine, next to the top floor and on a corner so had dual aspect windows. The bathroom could have been larger but was adequate. The cleanliness of the room and hotel was good.

One criticism was that one evening just as everyone was getting ready for dinner there was no hot water and it took quite a while to find out why. It would have been helpful if the desk had 'phoned around to let us know what was happening rather than a queue forming at reception.

It is also a pity that the docks are now stretching out so that they are visible across the lake from the infinity pool, but this is outside the control of the hotel.

This aside we can't praise this hotel too highly.

  • Stayed October 2013, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumanDSharma, General Manager at Vivanta by Taj - Malabar, responded to this review, 6 December 2013
Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!!!

Thank you for your encouraging feedback and compliments of the hotel. It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.

It is very rewarding for the team to realize that their warm, professional and anticipatory service very much contributed towards your stay experience.

We have made a note of your feedback related to the hot water issue. The matter has been taken up with the concerned personnel and you have my assurance that you will have no cause for such a comment in the future.

At Taj group and at Vivanta by Taj-Malabar, we pride ourselves on our professionalism and hospitality and it is indeed very concerning that we have not been able to provide you with a great experience. Let me assure you that we have taken your feedback very sincerely, and the team and I will ensure that we work on the feedback provided, and live up to the esteemed expectations of our valued guests, such as you, on your future visits.

My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times.

Warm Regards,
Suman Dutta Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montevideo, Uruguay
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 November 2013

I was in the Hotel many years ago with the TCS Global Information Security Team. Was an excellent opportunity to see and feel one of the best Hotels that I ever enjoyed.
The Hotel and services are magnificient.
You have to take the opportunity to go and enjoy few days with family, friends or coworkers.

Room Tip: All are on the sky
See more room tips
  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gabriel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumanDSharma, General Manager at Vivanta by Taj - Malabar, responded to this review, 6 December 2013
Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!!!

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel. Our endeavor is to ensure each guest is given a seamless experience.

It is really nice to know that your stay experience was truly memorable due to our warm and friendly services.

We profusely thank you for your valuable feedback which encourages and motivates us in creating a beyond expectation experience each time.

We certainly look forward to welcome you back in our hotel for another memorable holiday.

Warm Regards,
Suman Dutta Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pollachi, India
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 9 November 2013

If you can blow a few bucks and want to fell papered this is the place to go . Located along a coastline on Willingdon Island with its own yacht . This place has great food , great ambiance and great service , with a variety of options for cuisines .

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shafeeq K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumanDSharma, General Manager at Vivanta by Taj - Malabar, responded to this review, 21 November 2013
Dear Guest,

Greetings from Vivanta by Taj Malabar!!!

We at Vivanta by Taj- Malabar were honored to have you stay with us in the recent past.

Thank you very much for your kind comments on the hotel and we are most thankful for the valuable feedback.

I am glad to note that the overall quality of service and facilities at the hotel measured up to your expectation. I have taken the liberty to communicate your feedback to my entire team at the hotel. I am certain this will serve as a source of inspiration for us in achieving higher standards of excellence.

Looking forward to your continued patronage and assuring you of our best attention and service at all times.

Warm Regards,
Suman Dutta Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vivanta by Taj - Malabar

Property: Vivanta by Taj - Malabar
Address: | Willingdon Island, Kochi (Cochin) 682009, India
Phone Number:
Region: India > Kerala > Kochi (Cochin)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Kochi (Cochin)
#2 Luxury Hotel in Kochi (Cochin)
#3 Family Hotel in Kochi (Cochin)
#3 Spa Hotel in Kochi (Cochin)
#3 Romantic Hotel in Kochi (Cochin)
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Vivanta by Taj - Malabar 5*
Number of rooms: 96
Official Description (provided by the hotel):
Situated on Willingdon Island with a magnificent view of Cochin harbour, Vivanta by Taj - Malabar is a fine balance between yesterday and tomorrow. Our lobby is a unique mix of chic and classic. The heritage wing, built in 1935, reflect the inherent beauty of Cochin. And the tower wing houses newly renovated guestroom suites, each a delicate mix of the classic with the contemporary. ... more   less 
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Also Known As:
Vivanta By Taj - Malabar Hotel Kochi (Cochin)
Taj Malabar Cochin Kochi
Taj Malabar Cochin Hotel Kochi
Vivanta By Taj - Malabar Kochi (Cochin), Kerala, India

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