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Taj Malabar Resort & Spa Cochin
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Reviews (2,224)
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Reviewed 14 February 2014

This was an excellent hotel from start to finish. Check-in was efficient and our room was ready despite having arrived early. We stayed in the heritage wing and our room was spacious, clean and nicely furnished. The pool overlooking the harbour was lovely, food was terrific and service was polished and faultless (special thanks to Sunil). The complimentary sunset cruise provided the 'classic' view of the chinese fishing nets. As others have noted, the hotel is not in Fort Kochi, though it can be accessed cheaply and easily during the day by the nearby public ferry. It does limit evening dining to the hotel though, but the hotel restaurants were excellent, so this was not a problem for us for a short stay. The only fault is the lack of complimentary internet access - really a basic rather than an extra in 2014!

Room Tip: We stayed in a heritage garden view room which was lovely - but a bit dark and view was more industrial than garden - I would recommend a sea view room if budget allows.
  • Stayed: February 2014, travelled as a couple
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Thank cloudycat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumanDSharma, General Manager at Taj Malabar Resort & Spa Cochin, responded to this reviewResponded 15 February 2014

Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!!!

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel. It is indeed a team effort with an unwavering goal towards guest satisfaction, which constantly motivates us to be on our toes.

I am happy to note that the services rendered by my team were to your satisfaction. Our endeavor is to ensure each guest is given a seamless experience.

We have made a note of your feedback and shall certainly explore all the possibilities of availing the same in the future.

We trust the Vivanta charm will attract you again soon and it will be our pleasure to delight you. Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Taj tradition, always.

Warm Regards,
Suman Dutta Sharma

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Reviewed 13 February 2014

We started a tour of Kerala with 3 days here. The hotel is on its own at the top of a very industrial island, which gives it a certain splendid isolation with a great view of the harbour, fascinating close-up views of passing ships. Rooms are good, but avoid any x09 number. Ours had a perfect view of the adjacent cement works (which, we found, operates 24/7). However the pool area, and especially the restaurants were outstanding. Service was impeccable, and they went out of their way to do things for us (I think we got the same quality service as Prince Charles a couple of weeks earlier). Breakfast and the in-room dining were particularly excellent. Taxis to Kochi were laborious so i recommend you walk 5 minutes and get one of the ferries to the fascinating old town (ours was 2 rupees each!)

Room Tip: see above -not ending 08 or 09
  • Stayed: January 2014, travelled as a couple
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1  Thank SteveShoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumanDSharma, General Manager at Taj Malabar Resort & Spa Cochin, responded to this reviewResponded 18 February 2014

Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!!!

We are very grateful for your note complimenting the services and facilities of our hotel. Our endeavor is to ensure each guest is given a seamless experience.

It is very rewarding for the team to realize that their warm, professional and anticipatory service very much contributed towards your stay experience. Indeed, it is the Taj way to ensure that all our guests receive the genuine warmth and hospitality that they deserve.

We certainly look forward to welcome you back in our hotel for another memorable holiday.

Assuring you of our best services and attention at all times.

Warm Regards,
Suman Dutta Sharma

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Reviewed 12 February 2014

i just had a special moment over there with my sweetheart and both our parents and siblings.the vivante guys made it so nice and cherishing.thanks and looking forward to visit again.the yacht ride for one hr was also so cool.Thanks to Sojan chettan who was arranging and taking us all around

  • Stayed: February 2014, travelled with family
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Thank sujith86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumanDSharma, General Manager at Taj Malabar Resort & Spa Cochin, responded to this reviewResponded 18 February 2014

Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!!!

It was a delight to have your feedback as this helps us to measure ourselves for the standards we have set for ourselves. I am happy to note that you had an excellent stay with us.

We are grateful for your valuable feedback and we greatly appreciate your time you spent, as our guests’ satisfaction is our main priority.

We certainly look forward to your return in the future, and to extending the warm Taj hospitality and great stay experience that we always strive to deliver.

Assuring you of our best services and attention at all times.

Warm Regards,
Suman Dutta Sharma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2014

The hotel is small compared to many other I have been to, barely 3 acres. But plenty of sweet spots aka sit outs. the weather was perfect when I visited, end of Jan. The view from the the hotel is beautiful. I was lodged in the Heritage room, which was pretty comfortable and very clean. The view was missing but the Taj service more than made up for it. Housekeeping tidied the room twice a day and surprisingly left chocolates in cute little white boxes every evening.

The food spread is wide but the taste surprisingly decent at best. I found the preparations, the Indian dishes, a trifle oily for comfort. But the variety compensated this aspect.

The Pool is one of the best feature and looks over the backwater and sea. Fantastic. The Dubai Port Authority is visible clearly from the hotel, more so from one end of the pool. One can view the loading/unloading activity distinctly.

From the Dolphin point one can actually see a few dolphins swimming. A rare sight in Indian waters,

All in all, the Taj service is what stands out resoundingly. According to me the best property in Kochi.

Room Tip: Try and get a room with a view.
  • Stayed: January 2014, travelled with friends
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Thank sambratalaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumanDSharma, General Manager at Taj Malabar Resort & Spa Cochin, responded to this reviewResponded 18 February 2014

Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!!!

Thank you very much for your kind comments on the hotel and we are most thankful for the valuable feedback.

It was a delight to have your feedback as this helps us to measure ourselves for the standards we have set for. It is very rewarding for the team to realize that their warm, professional and anticipatory service very much contributed towards your stay experience. Indeed, it is the Taj way to ensure that all our guests receive the genuine warmth and hospitality that they deserve.

I have taken the liberty to communicate your feedback to my entire team at the hotel. I am certain this will serve as a source of inspiration for us in achieving higher standards of excellence.

We profusely thank you for your valuable feedback which encourages and motivates us in creating a beyond expectation experience each time.

Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Taj tradition, always.

Warm Regards,
Suman Dutta Sharma

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Reviewed 8 February 2014

Great hotel on the tip of Willington island, in Kochi harbour. The personal service by the hotel staff separates them from the other 5 star resorts. Our Heritage room was lovely, but had no view, so we asked to be moved - they gave us a tower room, which was not as nice, but had great harbour views.
Prices are high for India, but the quality and ambience is worth it.
One negative is the wifi charge. US$12 a day.

  • Stayed: January 2014, travelled as a couple
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Thank jmallen04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumanDSharma, General Manager at Taj Malabar Resort & Spa Cochin, responded to this reviewResponded 15 February 2014

Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!!!

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel.

It is truly rewarding to note that your stay with us was comfortable and it is our constant endeavor to serve you better.

We have made a note of your feedback. The matter has been taken up with the concerned personnel and you have my assurance that you will have no cause for such a comment in the future.

We profusely thank you for elaborating your thoughts which encourages and motivates us in creating a beyond expectation experience each time.

Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Taj tradition, always.

Warm Regards,
Suman Dutta Sharma

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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