We booked the hotel very early on the year before for a stay after new year i.e. past the busy season.
Kingfisher airlines had some problems and cancelled our flight from Madurai to Cochin plus I had seriously injured my back and was in severe pain during our trip.
We rang ahead and told the staff we would like to cancel. We were told they had taken all the monies upfront and could not refund anything. We would have expected a one night penalty but not three!
We travelled overland overnight to the hotel and I was in severe pain.
We had booked a basic room and they allowed my daughter to stay with no charge.
The service was indescribably slow due to the fact they had a staff walkout prior to Christmas and gave us a free meal prior to our leaving (without alcohol as they said this was 'expensive') -
The room was basic and the air conditioning was positioned over the bathroom so if it was on during the night, one needed an overcoat to use the toilet! It could not be left on during day as too cold to shower otherwise.
Light shined in all night from building opposite.
Pool tiny and in shade afer 2.00 p.m.! No service and not particularly clean chairs.
When we told them of our problems when we had returned to the UK, they had the gall to say that had we told them we were disappointed in the room when we arrived (after travelling overland for hours), they would have refunded the money for the entire stay! Oh yes, and I am 25 and 5' 8" tall!
Overall meanspirited with total lack of compassion except when they thought we might write
a review on Trip Advisor. Taj Hotel Malabar, totally beautiful in magnificent setting with amazing service.
- Official Description (provided by the hotel):
- At the heart of ancient Fort Cochin, Kerala, a place that exudes history and culture, is the 'Old Harbour Hotel.' A 300 year-old building that has for long been a heritage monument of this town, now reopened as a boutique hotel. Built in the Dutch style of architecture with hints of Portuguese influences, it was the first hotel of old Cochin. Later it remained a residential home to employees of English Tea broking firms until it was left unused for a period of time. ... more less
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- Also Known As:
- Old Harbour Kochi
- Hotel Old Harbour
- Old Harbour Hotel Kochi (Cochin), Kerala, India