I contacted Experience Kerala as I was trying to organize a quick 3 day family (Dad, Mom, Sister & Me) vacation in Kerala. They responded promptly to my inquiry with a few valuable suggestions. In addition to that, they provided their opinion about each one of the options which obviously was based on their understanding of my personal preferences. I was impressed by their willingness to understand my unique needs and their ability to suggest and customize the packages based on my interests. In my opinion, this personalized touch is what makes them stand apart from other players in the industry.
Everything that they provided was of top quality including very professional English speaking cab drivers and seamless reservations at multiple hotels. At every step of the planning process, they made sure that I was comfortable with the options they were providing. For e.g. they shared some pictures and online reviews about the houseboat that was reserved for us. So I knew exactly what to expect, even though I did not share the pictures with my family in order to enjoy the “wow” expression on their faces at the sight of the magnificent houseboat.
One thing that I will never forget is that my trip was during August 2013 and the unusually heavy rains had shut down the Cochin International Airport (for the first time in the history I guess). I was very nervous and had considered cancelling the trip including the tickets from Houston TX to Cochin, but the team from experience Kerala closely monitored the situation and kept me up to date about the happenings via emails. Along with that, they had worked out a backup plan to be used in the event of rain spoiling the trip. Thankfully, the rain receded the day before I arrived and the whole trip worked out exactly the way Team Experience Kerala had planned for me.
I have already recommended Experience Kerala to my friends and colleagues and will continue to do so. Great Job!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.