This is my second visit to the place in last six months.
First visit on 27 March 2014.
Second on 6 August 2014.
We were given room no 622 & 623.
Positive points :
The staff at front desk went out of their way to make us comfortable and also arrange for lunch even after closing hours.
Kudos to the team.
Negative points :
1) intercom was not working since the minute we entered making it impossible to communicate with reception / housekeeping/ room service.
2) the hangers in the room 623 were broken
3) AC condensate water was leaking to which the Engg said it cannot be repaired.
4) WC flush was continuously ON : such a waste of water.. Engg said it cannot be stopped.
5) as the phones were not working somehow managed to order the food.
Food ordered at 9.35pm (pasta)
Food was served after 1 hour which was ice cold ( wondering making pasta takes one hour).
To my surprise pasta was not even tossed in the sause. It looked like microwave heated as only the plate was hot.
When complaint to manager he promised to replace it in 5 mins which turned to be 35 mins.
Finally food was delivered at 11 pm in the night.
Yes the manager did took effort to say sorry by adding ice cream as a freebee.
But having dinner after 1.30 hrs of struggle cannot be accepted.
The management really needs to pull up the team.
Again the mini bar was also empty as last time.
This is not ITC standard.
- Official Description (provided by the hotel):
- Located on the banks of River Chailyar, The Raviz Resort & Spa, Kadavu offers you a unique getaway. The resort offers you a range of accommodation ranging from rooms, cottages, suites & even option of staying on a house boat. The food & beverage options include *Oottupura, the multi-cuisine coffee shop serving buffet breakfast, a-la-carte orders for lunch and dinner.. Zirkon, the cocktail lounge, where one can enjoy a range of beverages with breathtaking views of Chaliyar River. Kadavu Ayurveda Center, which is green leaf certified, offers Authentic Ayurveda therapies in a picturesque setting. ... more less
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- Also Known As:
- Kadavu Resort & Ayurveda Hotel Kozhikode
- Kadavu Resort And Ayurveda Center
- Kadavu Hotel Kozhikode
- Kadavu Hotel Ayurveda Center
- The Raviz Resort & Spa, Kadavu Kerala/Kozhikode, India