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“Expensive and not an excellent place”

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Niraamaya Retreats Cardamom Club - Thekkady
Ranked #8 of 45 Hotels in Thekkady
Certificate of Excellence
Reviewed 31 March 2014 via mobile

The rooms are small .cost of stay, food, laundry more expensive than 5star hotels. Location is okay. Food is good . service is good. Our stay at spice tree munnar was very good in all aspects.
Comparatively niraamaya is average. Do not get mislead by trip advisor rating. As i have

Stayed: March 2014, travelled with family
2  Thank Drjalaluddin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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297 - 303 of 367 reviews

Reviewed 29 March 2014

We had a lovely stay for 2 days, excellent service and well maintained property. Sincere thanks to whole team, me and wife had lovely and memorable stay. Naveen and his team ensures that all guests enjoys the stay ,thus we all cherish those moments. Great team you have Naveen !!!!. Special thanks to Anil, Biju, Jagadeesh,,,, and so on..... The Buffet spread offered is innovative... Much More to discuss.. Awaiting for our next trip....

"Auf Wiedersehen" - We will meet again.

B.Rajendran Nair & NV Valsala Kumari.

  • Stayed: March 2014, travelled as a couple
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Thank 12Rajendran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2014

We were supposed to go to Niraamaya for 2 nights in Thekkady and we had booked through a travel portal. But the day we landed in Kerala we got a call that due to some technical fault of their's we can only get a night with them. They offered to provied us with a night in another hotel. We were angry as we had a 21 month old kid with us and it would be very difficult for us to pack and unpack with the kid and after a lot of haggling they offered us complementary dinners for both night and we accepted it as we had no other better option.
But even though we started on a bad note, We were simply amazed by the place. Its in the middle of the hills/jungle. Just 6 cottages to stay . So practically almost everyone gets an exclusive service. The staff is extra sweet and polite. they talk to you very warmly. even arranges trek for you to the nearby hills.
The rooms are nicely done up, with a small sit out area, though they could have been bigger. the bathing area in the bathroom has a glass roof.
The restaurant is made of glass from three side. So you can actually feel the jungle, listen to crickets and birds while having you lunch and dinner. And the food is amazing. They use mostly organic home grown spices and it really makes a difference. they even offered us some locally grown coffee beans, free of cost, when we enquired about buying it.
All all in all a wonderful experience if you want to relax in the peace and calm of the nature.

  • Stayed: March 2014, travelled with family
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1  Thank kapilpandey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2014

Wonderful small but perfectly located and serviced resort. 6 cottages only and superbly managed by Vinu the resort manager. Food excellent , short and changing menu but can be tailored for personal taste. Spa facilities excellent and lots of choices on day and shorter excursions . Well worth a visit.

Room Tip: All 6 are excellent
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  • Stayed: March 2014, travelled with family
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Thank bikeman_meop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rejeeshkumar, General Manager at Niraamaya Retreats Cardamom Club - Thekkady, responded to this reviewResponded 27 March 2014

Dear Guest,

Greetings from Niraamaya Retreats Cardamom Club, Thekkady!!!

We thank you for sharing your feedback on your recent stay with us.

We are glad that you enjoyed your stay with us. We appreciate your specific feedback on our cuisine, spa and our management team.

Your feedback will really motivate us to provide exemplary services to our guests.

We look forward to welcoming you back to Niraamaya for another memorable experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2014

My husband and I spent an extraordinary moment in that hotel, near Thekkady !!! We had a wonderful welcome and lots of nice attentions. It was our honeymoon trip and the manager offered us a nice cake (see picture !), he was very delicate and the staff was very nice as well as ! They booked for us the entrance in the Peryar reserve so that we did not have to queue, really helpful !!
Our room was gorgeous with the amazing shower, we had the impression of being outside in nature, top !
The cleaness, the quality of food, the water we could drink as it is pure and coming directly from the mountain made our stay really terrific !!
We highly recommend this hotel and we wish we could stay longer as it was like a dream !!!! Do not hesitate a second to book a room if you visit Thekkady !!!

Room Tip: We had the cottage called "PEPPER" but they all are very very NICEEEEEEEEEEE !!!
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  • Stayed: March 2014, travelled as a couple
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1  Thank Annette60002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rejeeshkumar, General Manager at Niraamaya Retreats Cardamom Club - Thekkady, responded to this reviewResponded 27 March 2014

Dear Guest,

Greetings from Niraamaya Retreats Cardamom Club, Thekkady!!!

We thank you for sharing your feedback on your recent stay with us.

We are delighted to know that we could provide you a memorable experience during your honeymoon with us.

Your specific feedback on all our facilities, services and staff will really motivate us to further scale up our services. Your feedback about our staff was shared with them and they were so glad to receive it.

We look forward to welcoming you back to Niraamaya for another memorable experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2014

If I could write two reviews of Niraamaya I would. Lets get the negative out of the way first.

The central reservation team were horrendous, and based on my experience with them I almost cancelled our stay. I'm so glad we didn't (see rest of the review!), but in future we will deal with the manager Vinu direct. It took 3-4 days minimum, if at all, to reply to queries about our booking or when trying to get information about excursions, which felt like trying to get blood out of a stone. They were unprofessional and didn't seem to know what was going on half the time, but wouldn't provide me direct contact details of the resort itself. On discussion with the resort while we stayed, it transpired that they'd only bothered to let him know our excursion requests the day before we arrived, which because bookings have to be made with Periyar forest department, could easily have jeopardised what was supposed to be the highlight of our stay. They were unsurprised by my criticism of the reservation team - I only hope they find a way to sort it out.

On to the good bit which was everything else about our stay! I do not hand out 5* reviews easily, and despite our booking problems, this resort still deserves every star.

The staff here really are exceptional. From the moment we arrived they went out of their way to make us feel welcome and relaxed. They were the most friendly, professional staff we met the whole time we were in Kerala. The small resort is beautiful - the very air is tea scented, and the design of the public spaces and the cottages very tasteful. Our cottage was comfortable and very clean, with a lovely bathroom and free wifi which was a very welcome touch. We went on a 90min free hike around the plantation which was just fantastic.

Our first evening we had a cooking class (more a demonstration), which was very enjoyable. The class included all the food we learnt to cook which was incredibly tasty. The next day we had a trip to Periyar starting early in the morning. We travelled by jeep through the reserve to a central point where a forest guide then took us on a 10km hike which was brilliant. The trip included food, but seemed a little expensive for what we got.

As an example of how exceptional the staff are here. I discussed with our plantation walk guide that we grow our own herbs and vegetables, but didn't have a curry leaf plant. On the morning of our departure he appeared with a cutting which another staff member then potted up for me to take with me. I was so touched I was fighting back the tears - just amazing. Our stay was fantastic value for money and far superior to more expensive "luxury resorts" we stayed in. The personal touches make this place unique. We will without doubt be back and be highly recommending the resort to our friends and family - just making sure they bypass reservations!

Room Tip: All rooms looked great. We had "Ginger" which was the room furthest from reception. This m...
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  • Stayed: March 2014, travelled as a couple
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1  Thank ginger_charlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rejeeshkumar, General Manager at Niraamaya Retreats Cardamom Club - Thekkady, responded to this reviewResponded 22 March 2014

Dear Guest,

Greetings from Niraamaya Retreats Cardamom Club, Thekkady!!!

We thank you for sharing your feedback on your recent stay with us. We are delighted to know that you appreciate all our efforts to provide you a memorable holiday. We are overwhelmed by your praise of our facilities, staff and services.

We are very sad sad to hear of your experience with the reservations team. I must share with you that the entire reservations team left us recently and we have been struggling to build this department from scratch since Jan, 2014. The charm and welcome of all the people at Niraamaya is the same and so is their eagerness to deliver the ultimate guest experience.


Your feedback is really an inspiration for us and would help us to further scale up our services.

We look forward to welcoming you back for another memorable Niraamaya experience.

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Reviewed 10 March 2014

really excellent--lovely location, amazing staff, delicious food--thank you to Ajin and Manoj for helping us understand the spices, take us on nice walks and shopping and to resort manager Vinu who took care of all the little details. we had well organised local treks to see the wildlife, culture excursions to the villages, and cocktails on our return. we had a special bbq on site the last night with a roaring bonfire. no problem with mosquitoes, birds chirping all the time, lovely green setting in the mountains. tried the ayurveda treatment on site, this was excellent too. food excellent. luxury without being over the top or gaudy and well suited to local surroundings. wish we had more time to do more excursions and spend time just lounging and enjoying the property!!

Room Tip: no pool or fitness, so far 6 cottages but i think they may expand, all cottages are alike and well e...
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  • Stayed: March 2014, travelled as a couple
    • Value
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1  Thank Tenke Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rejeeshkumar, General Manager at Niraamaya Retreats Cardamom Club - Thekkady, responded to this reviewResponded 12 March 2014

Dear Guest,

Greetings from Niraamaya Retreats Cardamom Club, Thekkady!!!

We thank you for sharing your feedback on your recent stay with us.

We are delighted to know that we could provide you a memorable experience as guest of the first bliss package floated by us.

Your feedback will really motivate us to float similar packages which would enhance the Niraamaya experience to our guests.

We are planning to add more cottages and a small pool.

We look forward to welcoming you back to Niraamaya for another memorable experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Niraamaya Retreats Cardamom Club - Thekkady

Address: 66th Mile | Spring Valley, Thekkady 685509, India (Formerly Cardamom Club Thekkady)
Phone Number:
Region: India > Kerala > Idukki District > Thekkady
Amenities:
Free Breakfast Free Parking Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
#1 Romantic Hotel in Thekkady
#2 Family Hotel in Thekkady
#4 Luxury Hotel in Thekkady
#5 Spa Hotel in Thekkady
Price Range: £92 - £230 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Niraamaya Retreats Cardamom Club - Thekkady 4.5*
Number of rooms: 13
Official Description (provided by the hotel):
Niraamaya Retreats Cardamom Club is a remote hideaway nestled in a cardamom plantation that offers both adrenaline-fuelled adventure and a peaceful retreat. Perched amidst 9 acres of cardamom plantations, verdant groves and lush foliage, our 6-cottage retreat exudes intensely private vibes. The windows of the rustic plantation-style cottages serve as a gateway to the exotic wildlife. The cool and crisp mountain air, the musical calls of exotic birds and the beautiful scenery of Thekkady will revive the senses and leave you enchanted. Niraamaya spa infused with timeless therapeutic traditions from across the world, centred around Ayurveda is the perfect destination for rejuvenation after long treks or exhausting safaris. Cardamom Club which is in complete harmony with nature immensely helps to amplify the therapeutic processes of spa therapies. In-between lounging on hammocks or tucking into gorgeous meals, we highly recommend spice walks and treks to explore the stunning landscape of Thekkady. For the more adventurous, take the Gavi Safari to spot the elusive tiger or get up close and personal with Asian elephantsFor the more adventurous, take the Gavi Safari to spot the elusive tiger or get up close and personal with Asian elephants ... more   less 
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Niraamaya Retreats Cardamom Club - Thekkady Kerala, India

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