I stayed there for a day with my family and found the room alloted to us very spacious and clean and with lovely personal verandah attached. Even though i was informed to keep the verandah door closed at all times due to pesky monkeys, I did not spot any during my stay. They have a nice pool, a spa and their breakfast buffet has a great spread.
The only drawback was no room service except for snacks and their buffet for lunch and dinner was priced @Rs.400/- per head which i found not value for money, especially if travelling with family. The hotel is placed strategically near the main market and you have to keep alert or you might just miss the hotel, like we did :)
The front office staff/resort manager were especially very helpful and went out of their way to introduce and also arrange for us to see the sights of Thekkady. They has a play area for children, a plus point if you have small kids. Not much to see in Thekkady but a day stay is definitely recommended.
You have a choice of eating out, but limited options there too.More