I was booked through my Travel Agent (Iris Holidays), where in he mentioned Sandara Palace as a 3 Start Hotel in the last week of July. To my surprise this property was no where close to a two star service standards, the hotel refused to provide hot running water in the rooms and offered hot bucket water instead. The staff at the reception and restaurant does not have smile on their face as if someone is forced them to stand. Breakfast was stale and served cold after escalating the issue to the manager we managed to get some warm food (not hot). Location of this property is not good either, it is right in the middle of Kumli Junction (Tamil Nadu and Kerela Border) so one only gets to hear buses/trucks honking and on top of it is right opposite a church so if you are not an early morning person the morning prayers at the church around 5 AM would certainly bother you. I do not recommend this hotel especially if you want to relax and if you are being charged for a 3 Star Rates for this Hotel.
- Official Description (provided by the hotel):
- Hotel Sandra Palace, Thekkady is a Business cum Leisure hotel, situated at the entrance of Thekkady. It is a budgeted modern hotel with all the facilities available in it. It is very ideally located near to all shopping centers, market, cultural activity centers, and bus station. ... more less
- Also Known As:
- Hotel Sandra Palace Thekkady, Kerala, India