The moment I entered the hotel, I asked for an upgrade upon checkin and I was told that the hotel was sold out! What a lie! I was checked into room number 206 on Jan 30, 2014.Even after telling them that I can pay for the upgrade they gave me a room with no doors in the shower. What an irony!!! There was a table in the Balcony but no stools. Moreover when they moved me to 209, they could not find the key... What a pathetic staff and management team!
Menu at the restaurant is overpriced and outdated. I eventually decided to go for dinner elsewhere & when i came back they still had not moved me to a different room. To add to that, they did not have any key for me for my room. The manager on duty was unprofessional and ignorant. I kept on insulting his services and the hotel, but he was still smiling as if I was just another fool who had a prepaid reservation at his hotel. Because of security concerns I could not sleep all night.
bfast was jsut average. Probably the restaurant manager was aware of what had happened the night before and tried to make our experience better. But his staff let him down again by serving cold tea.
GENERAL MANAGER was all apologetic but that was useless. rather than wasting his time in talking to guests, he should concentrate on training his staff and fixing his hotel.
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- Also Known As:
- Hotel Holiday Vista Thekkady, Kerala, India