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“STAY AWAY FROM THIS HOTEL”

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Hotel Holiday Vista
Ranked #29 of 43 Hotels in Thekkady
Reviewed 25 February 2014

The moment I entered the hotel, I asked for an upgrade upon checkin and I was told that the hotel was sold out! What a lie! I was checked into room number 206 on Jan 30, 2014.Even after telling them that I can pay for the upgrade they gave me a room with no doors in the shower. What an irony!!! There was a table in the Balcony but no stools. Moreover when they moved me to 209, they could not find the key... What a pathetic staff and management team!
Menu at the restaurant is overpriced and outdated. I eventually decided to go for dinner elsewhere & when i came back they still had not moved me to a different room. To add to that, they did not have any key for me for my room. The manager on duty was unprofessional and ignorant. I kept on insulting his services and the hotel, but he was still smiling as if I was just another fool who had a prepaid reservation at his hotel. Because of security concerns I could not sleep all night.
bfast was jsut average. Probably the restaurant manager was aware of what had happened the night before and tried to make our experience better. But his staff let him down again by serving cold tea.

GENERAL MANAGER was all apologetic but that was useless. rather than wasting his time in talking to guests, he should concentrate on training his staff and fixing his hotel.

Room Tip: room are really bad!
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  • Stayed: January 2014, travelled as a couple
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6  Thank gauravkalras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (153)
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121 - 127 of 154 reviews

Reviewed 16 February 2014

An ideally located hotel. I can say it is brand new. The rooms are clean and neat. They have managed to provide a balcony also in some rooms, it looks cozy. Had a wonderful stay.Very good for family stay also. Shops and restaurants are nearby. The Hotel itself has all the facilities. Important to note that it has a exercise room also. I did not see as well as try, but looks like it is ready.

Room Tip: Choose the rooms with balcony..
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  • Stayed: February 2014, travelled with friends
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Thank prevas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2014

We were re-located here after a disastrous experience & it was heavenly. Yes it is in the centre of the town & from the outside might disappoint, however explore further. Very clean, large, modern comfortably appointed rooms. Large comfy beds: really nice bathrooms. Room service is good & we found the food & service in the restaurant excellent. We cleaned up, slept well & felt normal again! Maybe it is a little far from the main attractions: can't comment as we had a driver, but the stay experience was pure pleasure.

  • Stayed: January 2014, travelled as a couple
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2  Thank Anne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 January 2014 via mobile

This was a bad choice made by us for the stay at Thekkady. It's just adjacent to the bus stand so
It's very noisy and chaotic. It's a bit far (5kms.) from the reserve gate and it's situated in a local market area. Service too is very bad. They don't have a Tandoor in their kitchen, so no tandoori items or Nan. Rooms are good so the bathrooms so that's the only relief.

Stayed: January 2014
3  Thank Siddharthahpdl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2013

Service is pathetic– Holiday Vista, Thekkady

The so called 5-start hotel is right in main road with lots of construction activity , dust and without even a proper entrance. Not sure on what basis makemytrip calls this a 5-star hotel(probably at max a 2-star property).

The service in this hotel is pathetic. Room service is so bad that even an extra soap/shampoo is not provided. Food arrives late and traveler’s time is wasted. Juice is full of water and even upon repeated complaints nothing is done to improve the quality. The waiters are not courteous enough to listen to what is being requested. Really a property that does not match the expectations.

Dinning area is very small. So called gym is never opened. No swimming pool as should be 5 star hotel.

This property does not even have an appropriate parking facility. Traveler’s cars are parked hap-hazard and it’s so difficult to take the car out in the morning. Such a waste of time. In short, it lacks all the qualities of even a 1-star hotel. Worthless stay comes to an end.

Room Tip: Don't trust make my trip...what is shown is not what you get...be careful MAKEMYTRIP is a big ch...
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  • Stayed: December 2013, travelled with family
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5  Thank Namita365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2013 via mobile

If you're in this town this is the only place I'd recommend to stay. It's brand new, clean sheets and towels, wifi through out the hotel unlike some of the other properties, friendly staff and excellent service. This place is very professional and I would return here to stay again.

  • Stayed: December 2013
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1  Thank Knik P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2013 via mobile

Very good property. Value for money. Fresh new clean rooms.. Visited in the month of november. Excellent amenities. Staff is also good and polite. This hotel also provides complementary wifi service which is helpful as there are not many good service providers around..

Stayed: December 2013
2  Thank CM_121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Holiday Vista

Address: KK Road, Thekkady 685509, India
Region: India > Kerala > Idukki District > Thekkady
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#8 Luxury Hotel in Thekkady
#14 Spa Hotel in Thekkady
Price Range: £52 - £68 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Holiday Vista 4*
Number of rooms: 52
Reservation Options:
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Also Known As:
Hotel Holiday Vista Thekkady, Kerala, India

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