We have booked three rooms this hotel through Akshar Travels Ahmedabad. Our Agent Akshar Travels has booked two Tree House rooms & one Jacazi room. We have specially changed our thekkady visit date because of want to live in Tree house room. but when we reached at hotel the hotel manager told us that Both Tree house & One jacazi room booking is cancelled & our hotel voucher of Akshar travels in cancelled. They have booked one delux room, one honeymoon room & one Cave house room. If our voucher is cancelled than how this another room booked that i dont have understood. Akshar travels has told us that even he was not informed in this matter. At that time we do not have other option so that we have accept those rooms. But in my opinion this hotel is not at all customer service oriented. Even they were commited to provide us one hotel golf car to visit there proerty after our next day check out & after our check out they had refuse to provide us car. we have two seniour citizen person so that we had requested them but they dont have provided & said us that hotel has no policy to provide golf car for showing full hotel property. Hotel has only showing amenities like having Tv in the room but no channels showing. only 2 to 3 local malayalam channels are showing. Trip advisor has wrongly awarded this hotel.
Neel Mehta / Priyank Mehta
Email : email@example.com / firstname.lastname@example.org
- Official Description (provided by the hotel):
- 55 acres of lush green spice-plantation with lots of activities for all age groups. You can have the feel of luxury tree houses or cave-room. Unmatchable ambiance and top-notch hospitality . ... more less
- Reservation Options:
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- Also Known As:
- Carmelia Haven Thekkady, Kerala, India
- Carmelia Haven Hotel Thekkady