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“Average location. New rooms are decent. Tasty food. Poor service.” 3 of 5 bubbles
Review of Highland Hotel

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Highland Hotel
Chennai (Madras), India
Level Contributor
104 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Average location. New rooms are decent. Tasty food. Poor service.”
3 of 5 bubbles Reviewed 21 August 2014

The hotel is situated in a narrow lane. They have two properties now - the old and the new. The new looks better, but is always fully booked. I stayed at the old property which is a couple of blocks away from the new one. The interiors are poor and the hotel looks like it's an apartment complex.

Some of the rooms were recently refurbished so they are decent. The one I stayed in was one of them. If you stay in a room with a king-size bed, it can be a little crampy. The mattress is very comfortable and you have all the basic amenities. The sleep quality if good and there is hardly any ambient noise within the hotel. I ordered the continental breakfast and it was tasty. They take quite a while to prepare the food. You can have your breakfast served in your room, which is convenient for families or business travellers.

The service is very poor. Check-out can take a while so complete it at least half an hour in advance if you have a train or a flight to catch. The front-desk staff are discourteous and a couple of them are rude and snappy.

Overall, the experience was average. But they have to improve a lot on the service quality of their staff.

Room Tip: Ask for the newly refurbished rooms.
See more room tips
  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank rcg16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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77 reviews from our community

Traveller rating
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See reviews for
37
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Copenhagen, Denmark
Level Contributor
104 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
1 of 5 bubbles Reviewed 3 August 2014

Horrible experience staying here. We were on our way to the coast, but came in on a late flight and needed to stay in Trivandrum for the night. The hotel seems a bit unfinished and at the same time outdated. Strange. The rooms are OK, but the overall feeling of the hotel is a bit rundown. But our true nightmare began, when we decided to eat in the hotel restaurant. In retro-perspective, we probably should have taken a hint, when cockroaches ran across the table cloth, and one even came from the curry, when we lifted the lit. But hey, this is India, standards are just different, and we have eaten at numerous street kitchens, and never gotten sick. And it was late, we were all tired, so we ate. And we got terribly sick. Threw up all night and got diarrhea. Note: We did not touch the curry, but ate the other dishes instead. I would most defiantly opt for a different venue, if you must stay in Trivandrum (there is really nothing here to see) - maybe the regency further down the street, thats were we had breakfast and recovered.

  • Stayed September 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank MrManOnTheMoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Thiruvananthapuram (Trivandrum) hotels

Kolkata (Calcutta), India
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed 24 June 2014

We stayed for four nights and it was a nice experience.

Pros: Quite close to Trivandrum Central station. You can even walk to the hotel if you don't have heavy luggage.
Clean and big rooms. Bed was comfortable. Bathroom was clean. Hot water was available 24hours.
Room service was excellent. We ordered food in the room at 11:00 night and got in 5minutes. They also cleaned the room at 10 when we returned to the hotel.
Food was ok.
We had booked over phone and got the room without any difficulties.
We checked out at 4 in the morning and reception was open and prepared and cleared our bills very quickly.

Cons: Being in the city one can never get away of the traffic noise and should not expect a view.

Overall it was the best place to stay in Trivandrum at this price, provided you have the same constraints that we had, i.e., proximity to Central station and bus stand, good restaurant and 24hours check in.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Saptaditya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kochin
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 19 June 2014

Hotel was good. Room is also innovated so that myself and family had a truly pleasant stay there. I would like to mention about the condition of the Toilet. Toilet was not in a good condition. The toilet walls are really looking 10+ years old with its muddy appearance. Both bath bucket and the mug were not in a clean condition. Absence of Health Faucet was really felt.

Room services and all are good. If the customer asks for one or two bottles of water, they could have wavered it out.

Thanks
Nisam

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Cleartrip

Helpful?
1 Thank Mohammed N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thrissur, India
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 22 May 2014

Stayed in this hotel in May 14 for one day. Had a very satisfactory experience. Hotel is in a very good location at walking disatance from rlwy stn n busstand, but in a cut road. Room was very big and clean but showing signs of age.Same with bathroom and toilet, clean and well maintained but with definite signs of aging. Food was tasty and room service was quick. Nothing actually bad about it, but if you want a luxury room u will be dissappointed. Overall i feel it is the best value for money hotel near railway station.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank drpbmeleth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tiruchirappalli, India
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 11 May 2014

Rooms were neat,management was good,they were service minded staffs.had a lovely stay i would recommend this hotel for bulk stay for students.Restaurant is a bit costly,location is close to both railway station and bus stand.just a 5 minutes walk will make you there.

  • Stayed September 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank PradeepPrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyderabad, India
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 10 May 2014

We stayed in this hotel from 05-09 May 2014. I stayed here previously on two occasions. This is a very nice place. Rooms are clean and quite spacious. The bathroom is spic and span. They change the linen and towels daily. The beds are good. This hotel is in a very good location. This is really value for money. The staff are good and courteous. Most of the housekeeping staff are from Tripura and everyone speaks Hindi too. There is a very nice restaurant in this hotel, City Queen, which serves the best of Kerala cuisine.

Room Tip: All rooms are good
See more room tips
  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank BKDRaja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Highland Hotel

Property: Highland Hotel
Address: Manjalikulam Road | Thampanoor, Thiruvananthapuram (Trivandrum) 695001, India
Region: India > Kerala > Thiruvananthapuram District > Thiruvananthapuram (Trivandrum)
Amenities:
Business Centre with Internet Access Free Parking Restaurant Room Service Suites
Hotel Style:
#3 Best Value Hotel in Thiruvananthapuram (Trivandrum)
Price Range (Based on Average Rates): £
Number of rooms: 86
Also Known As:
Highland Hotel Kerala, India

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