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“Very Bad Experience”
Review of Hotel Silver Sand

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Hotel Silver Sand
Mumbai (Bombay), India
1 review
“Very Bad Experience”
Reviewed 21 May 2013

I have stayed there between May 12 to 14, 2013. It was a very bad experience. We took A/C room. But the A/C never worked and function properly. We complained about it, the manager has given us another room but there also we experienced the same thing. Finally no one attended our complaint till we were there. But we have charged for A/C room. Hot Water comes whenever hotel staff wants and not as per customer wish. They are telling it's a Solar System. Staff is ready to co-operate but what actions they take on customer complaints they never know and the customer gets frustrated in all this. A very bad experience after a very good kerala visit.

Room Tip: Try to find some other hotel near by.
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  • Stayed May 2013, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pramod P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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34 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Korean first
  • Russian first
  • Any
English first
Pune, Maharashtra, India
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 11 October 2012

We were stopped here just to spend night as our train was on next day and we have to board it from Thiruvananthapuram/trivendrum. We had booked this hotel through an agent. Worst experience started when our taxi stopped in front gate. No one arrived to pick up our luggage, reception was complete cold no one much bothered to carry out our checkin. After checkin we were moved to a room. We were scared as there were almost no tourist in hotel though we were travelling during peak season. Entire corridor was deserted.

Room was small and was not even clean while we checked in. First thing I asked them to ask them to clean it up. After a while it was cleaned with just a broom and cleaning guy went out. Bedsheets were not clean, after putting our luggage my wife noticed lots of ants besides our bed. We again called up cleaning guy to clean up again. Bathroom was even more shocking, buckets were not at all clean, old style flooring bathroom was tiny and yet they manage to put latrine in it as well. As we checked in at about 9pm, we didn't had much energy to go out and search another hotel so we decided to stay as we needed it just for night.

In house restaurant was closed at already (9pm?) and we were asked to look out for dinner, as it was closer to railway station we didn't had much problem, but we had to took walk as Autos were not ready to come to closer distance. A hour later power was gone and they didn't had generators, thankfully it got restored within half an hour, windows were useless as there was not much ventilation through them. We locked door and double checked and were praying for night to get over.

Please don't book this hotel, they have higher rates yet they provide pathetic service.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vinit A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Thiruvananthapuram (Trivandrum) hotels

Thane, Maharashtra, India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 January 2012

The rooms are small and congested not suitable for family of four there is no ventilation even the beds are small the food is also not good overall the experience is not good only thing is that it is near to railway station

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank suru25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nagpur, India
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 November 2011

I was with my family and friends,at Silver sand hotel Trivendrum. Overnight 2 wallets (along with atm,license and some cash),a headphone and digital canon camera(worth 10k) was stolen from my room no.304.As we informed the hotel manager(some 'Shri balakrishnana Nair'),no one was co-operative at all.So,we searched the Store rooms of hotel by ourselves and we found the wallets(money withdrawn) but we did'nt get the Camera...

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank shantanoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
College Station, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 29 September 2011

My wife and I had chosen to stay at this hotel on 14th July, 2011 as we had to board train to Kanyakumari early next morning. It was a standard AC room (charge 1000/- per night). The bed sheets were stained. So we asked the housekeeping to change it. A lady came with a lot of bedsheets and within few minutes she herself felt embarrassed as all of them were either stained or torn ! Anyway, we ignored it as we were to stay there just for a night. And that was the Real experience! At midnight we woke up with itching all over the body and to our horror found that hundreds of bedbugs were coming out of the mattress! We called the staff immediately. They changed the room to a "deluxe" type and they did not forget to mention that we were getting it at a "discounted" price. Really how "lucky" we are!!! It was a bitter experience in our Kerala trip. God knows how He lives in his "own country" !!

  • Stayed July 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DJ12356761
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mumbai
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 May 2010

service is best i have ever got.food is superb.locationwise it is reachable easily from railway station

Stayed August 2007, travelled as a couple
Helpful?
Thank dewdrop1900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 5 February 2009

Pls check windows when you stay in this hotel. A burglar came around midnight, slid the window and was trying to lift the goods. Lucky, I woke up and shouted. The burglar left empty handed.

Stayed January 2009, travelled with family
Helpful?
4 Thank JimZhang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Silver Sand

Property: Hotel Silver Sand
Address: PB No. 5733 | Thampanoor Fly Over, Thiruvananthapuram (Trivandrum) 695036, India
Region: India > Kerala > Thiruvananthapuram District > Thiruvananthapuram (Trivandrum)
Amenities:
Business Centre with Internet Access Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #76 of 93 Hotels in Thiruvananthapuram (Trivandrum)
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel Silver Sand 2*
Number of rooms: 35
Official Description (provided by the hotel):
Hotel Silver Sand is a dynamic hotel with the utmost in classic design and modern architecture. It exudes a special elegance and atmosphere. With only a few minutes to the rail and bus station the hotel is located in the heart of Trivandrum. Even in a city where exclusive luxuries are the norm, there is one hotel that is far more rare and special than the rest. Possessing a fabled location and legendary history, The Silver Sand continues to set the standard for elegance and unrivalled hospitality. ... more   less 
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Also Known As:
Hotel Silver Sand Kerala, India

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