Where to start...
We are a family with two kids (7 and 4) who live in South Asia for many years, so we are not naive on expectations. We spent 4 nights at paradise garden beach early april 2012. There are 2 villas on site plus a third which was never completed and is now turning to a ruin (ugly spot right in front of you) . It won't be long before the 2 left standing join in , considering the negligence prevailing there.
Next to the "resort" are local houses with cows, chicken, and dumping sites all around.
So forget the sense of wild and nature... Dirty farming at best.
If you go down to the beach , there you are on for a first big disapointment. The sea is unsuitable for swimming , even for adults. There must be a season for swimming but it will have to be your lucky day to meet it. The spot on the beach where is served the breakfast happens to be a favourite place for locals to dump bowels nearby. So I let you imagine the smell of roten flesh in the heat next to your sun deck. The management found a way around by hanging flowers to "neutralize it.." After first telling us that this was the smell of mussels coming with the breeze... (not even joking) Until we showed some of the stuff. (not removed though)
So if we can't swim and can't enjoy the beach "chill out", what about the food then ?
We live in India, and lived before in Nepal, for many years so we are aware of the wonders of indian food. The food was so tasteless that we ended eating Mashed potatoes and grilled chicken as the only tasty food. What an irony when we should have enjoyed the wonderful Kerala seafood...
We found as a plan B a luxury resort next door, where we managed to eat for the same price , but ten times better food. The food is a rip off at paradise gardens, and worth little !
So what is left then ?
the guy who takes care of the guests , named haree, asked us money for helping his family about 30 mn after we met. I kindly explained him that this might not be the right attitude to have with guests. While showing initiative to ask for money, he did not show the slightest interest to his task. He looked miserable, made us feel miserable, and told me he was making only 300 Rs a day, which dragged him down. Considering the price we were charged (200 euros/night), I wondered what kind of manager we were dealing with..
In the meantime , we told Haree we had flees in all beds sheets, that we did not enjoy much the plastic bottles brought by the sea and surrounding us at breakfast (just a matter of 1 minute in the morning to clean the beach spot of the villa but never ever done). etc etc
It did not make any difference.
To summ up, one shortcoming after another. Still, during all this time we kept very quiet and never aired our frustrations, except with Haree who could not care less. We did not want to be a pain in the neck, but in fact we should have.The proof? the only time we contacted the manager through Haree was to ask to confirm our departure time with Air India as they intend to change schedules at the last minute.
As there is no phone signal at the "resort" you have to relay on somebody outside to reach out.
I had given all details of our flight for the confirmation.
The answer came back that our flight had been changed to a later time.
As we used the resort taxi, we first got dropped to the wrong terminal, while I had clearly stated twice which terminal we should go. Then we found out that our flight was leaving as planned, and that the manager had told us nonsense. We checked in as the flight was departing. It was a matter of minutes and we would have been stranded with two small kids because of carelessness and incompetence, and looking back at this last mishap I wish I had given hardtime to the manager.
So , in a nutshell, the place is a rip off, mix of negligence, carelessness, and very high price.
I never wrote a comment on trip advisor before, but this time, I had to do it .
- Official Description (provided by the hotel):
- Paradise Gardens offers single buildings which show an exceptional interaction with the surrounding nature. Comprising a suite, all villas at our resort are particularly designed and unique in style. All rooms offer sea view and overlook a private lush tropical garden. A perfect exclusive beach holiday can be combined with Ayurveda cures and treatments of highest quality. We offer a personal chef and waiter as our standard. We invite you to experience our truly individual service in a homelike atmosphere with a maximum of privacy, comfort and private space. ... more less
- Reservation Options:
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- Also Known As:
- Paradise Gardens Beach Resort And Ayurveda
- Paradise Gardens Beach Resort & Ayurveda Hotel Thiruvananthapuram (Trivandrum)
- Paradise Gardens Beach Resort & Ayurveda Kerala, India