We stayed here over the new year period and overall enjoyed the stay. The room we had was clean with hot water and AC. The balcony was also very comfortable.
The hotel however is let down by very poor customer service. When we arrived, as a pre booked group we were told our rooms were not all available and some people would have to move rooms twice! Very frustrating. The hotel offers a laundry service, but when we went to pick our washing up it had not been done (after 3 days). We know this can happen in the best of hotels, but the receptionist lied to us saying the washing was at the laundry when it was still under his desk! We ended up hand washing and saving a few rupees hey ho.More