This was meant to be the highlight of our trip over new year and we had booked this pale thinking it would be a cottage by the beach. We were certainly by the beach, but we were placed in a four bedroom apartment and NOT a cottage, as described on booking.com. On arrival we raised our complaint with the manager and he said there was no alternative as the booking was non refundable. We told him this was false advertising, as we booked the resort thinking we would be in a cottage - and his response was that this was the first complaint he had received in 8 years. He refused to listen to us and we had no choice but to stay. Refusing to do anything about it, we contacted booking.com and they informed us that the manager had not acknowledged a complaint - far from the truth. Responding to booking.com, they told us that the manager would offer a complimentary dinner - this could by no means resolve our complaint. The best thing about this resort is the waiter, who was really nice and accommodating.
I certainly won't be staying here again - the neighbouring resorts look a lot better. For the money we were very disappointed.
- Official Description (provided by the hotel):
- A private seaside resort adjacent to Varkala Beach. Each independent wooden cottage is made in the traditional Kerala style and has unobstructed views of the Arabian Sea, with private verandah, comfortable furnishings and en-suite facilities. Our multi-cuisine restaurant, raised on coconut stilts, affords glorious views of the Kerala coastline. Private and spacious gardens provide a secluded environment for a relaxing holiday. Amenities include Ayurvedic treatment, yoga, internet access, travel desk and money exchange. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Ebookers, Hotels.com, Expedia, Traveltool, S.L.U., Evoline ltd, Odigeo and HotelQuickly so you can book your Blue Water Beach Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Bluewater Beach Hotel Varkala
- Blue Water Beach Resort Varkala, Kerala